CHIEZALYN VALDEZ MABAO
#453 Camansi St., Iponan,
Cagayan de Oro City, Philippines
Mobile: +63168844732 / +639166321987
Email: [email protected]
PERSONAL PROFILE_____________________________________________________________________
I am a highly motivated, adaptable, reliable person who has developed a mature and responsible approach to any task given to me. I have a vast experience in the area of Customer Service that would allow me to interact withcustomers and to my co-worker without any difficulties.
EDUCATION___________________________________________________________________________
Bachelor of Science in Business Management – undergraduate
XAVIER UNIVERSITY (ATENEO DE CAGAYAN), Cagayan de Oro City, Philippines
WORK EXPERIENCE_____________________________________________________________________
Technical Support Representative (AT&T DSL/DirecTV)
CONVERGYS PHILIPPINES SERVICES CORPORATION Quezon City, Philippines
February 18, 2013 – up to present
· Deliver service and support to end users using and operating automated call distribution phone software via remote connection or over the internet.
· Interact with customers to provide information in response to inquiries, concerns and requests about AT&T internet related products and services.
· Diagnose and resolve technical hardware and software issues involving internet connectivity, email and directv system components such as television, receivers, programming & dish.
Technical Support Representative (HP)
STREAM GLOBAL SERVICES Mandaluyong City, Philippines
June 20, 2011 – February 10, 2013
· Provide technical assistance for HP customers specializing on laptop computers for both hardware and software concerns.
· Handles customer’s order and inquiries regarding HP products and accessories.
Customer Care Representative (SPRINT)
TELEPEERFORMANCE Mandaluyong City, Philippines
October 25, 2010 – June 18, 2011
· Handles queries and complaints for postpaid customers.
· Perform phone activation and basic troubleshooting for newly purchased and replacement of phones.
· Handles billing concerns such us dispute, adjustment and credits on their bill.
Shift-In-Charge / Front-of-the-House Crew
DAIRY QUEEN GRILL & CHILL Dubai, United Arab Emirates
July 22, 2008 – March 2, 2010
· Responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.
· Must maintain cleanliness in food service areas and throughout the food establishment.
· In charge of all soft serve products, post mix and other cold drinks.
· Handle’s administrative works such as inventory, work checklist, staff schedule & ordering.
Admitting Assistant
METROPOLITAN MEDICAL CENTER Manila, Philippines
March 2008 – June 2008
· Admits patients by gathering and recording physician, patient, and payment responsibility information; answering questions; providing hospital and hospital services information.
Service Crew Leader/Administrative Assistant
JOLLIBEE FOODS CORPORATION Cagayan de Oro City, Philippines
October 2002 – October 2006
· Ensure that the store operation runs smoothly, efficiently and according to industry standards while also overseeing and directing employees.
· Responsible for cash management, organization, cleanliness and general problem-solving while on duty and handles month-end inventory.
· Assigns tasks to kitchen and customer service workers and makes sure they are performing well and efficiently.
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
Prepare and modify documents including correspondence, reports, drafts, memos and emails.
Counter Staff/Cashier
WESTMIN FOODCHAIN CORPORATION Cagayan de Oro City, Philippines
July 2001 – May 2002
· Greet customers and communicate with them with a view to determine their orders.
· Take customers payments and tender change.
· Service customers’ requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager.
· Restock workstation with supplies and ensure that any item not in stock is communicated to the manager.
· Tally cash at the end of each shift and handle discrepancies according to company policies.
TRAININGS AND SEMINARS______________________________________________________________
STARLAND SKILLS TRAINING CENTER (Philippines) : WAITERING, HOUSEKEEPING & BARTENDING
BOECKER FOODSAFETY (Dubai, UAE) : BASIC FOOD HYGIENE COURSE
JAWAD BUSINESS GROUP (Dubai, UAE) : TIME MANAGEMENT
JOLLIBEE FOODS CORPORATION (Cebu City, Phil) : CREW LEADER DEVELOPMENT PROGRAM
PILGRIM CHRISTIAN COLLEGE (CDO, Philippines) : WHOLE BRAIN LITERACY PROGRAM
CITY HEALTH DEPARTMENT (CDO, Philippines) : FOODHANDLER’S SEMINAR
JOLLIBEE GAISANO (CDO, Philippines) : PROJECT DELIGHT (Delighting Customers)
JOLLIBEE GAISANO (CDO, Philippines) : CRISIS PREVENTION (Handling Complaints)
PERSONAL INFORMATION_______________________________________________________________
Birthdate : October 28, 1982
Birthplace : Iponan, Cagayan de Oro City, Philippines
Civil Status : Single
Religion : Philippine Independent Catholic Church
Nationality : Filipino