CHIEZALYN VALDEZ MABAO

#453 Camansi St., Iponan,

Cagayan de Oro City, Philippines

Mobile: +63168844732 / +639166321987

Email: [email protected]

PERSONAL PROFILE_____________________________________________________________________

I am a highly motivated, adaptable, reliable person who has developed a mature and responsible approach to any task given to me. I have a vast experience in the area of Customer Service that would allow me to interact withcustomers and to my co-worker without any difficulties.

EDUCATION___________________________________________________________________________

Bachelor of Science in Business Management – undergraduate

XAVIER UNIVERSITY (ATENEO DE CAGAYAN), Cagayan de Oro City, Philippines

WORK EXPERIENCE_____________________________________________________________________

Technical Support Representative (AT&T DSL/DirecTV)

CONVERGYS PHILIPPINES SERVICES CORPORATION       Quezon City, Philippines

February 18, 2013 – up to present

·         Deliver service and support to end users using and operating automated call distribution phone software via remote connection or over the internet.

·         Interact with customers to provide information in response to inquiries, concerns and requests about AT&T internet related products and services.

·         Diagnose and resolve technical hardware and software issues involving internet connectivity, email and directv system components such as television, receivers, programming & dish.

Technical Support Representative (HP)

STREAM GLOBAL SERVICES                                                                                     Mandaluyong City, Philippines

June 20, 2011 – February 10, 2013

·         Provide technical assistance for HP customers specializing on laptop computers for both hardware and software concerns.

·         Handles customer’s order and inquiries regarding HP products and accessories.

Customer Care Representative (SPRINT)

TELEPEERFORMANCE                                                                                               Mandaluyong City, Philippines

October 25, 2010 – June 18, 2011

·         Handles queries and complaints for postpaid customers.

·         Perform phone activation and basic troubleshooting for newly purchased and replacement of phones.

·         Handles billing concerns such us dispute, adjustment and credits on their bill.

Shift-In-Charge / Front-of-the-House Crew

DAIRY QUEEN GRILL & CHILL                                                                                      Dubai, United Arab Emirates

July 22, 2008 – March 2, 2010

·         Responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.

·         Must maintain cleanliness in food service areas and throughout the food establishment.

·         In charge of all soft serve products, post mix and other cold drinks.

·         Handle’s administrative works such as inventory, work checklist, staff schedule & ordering.

Admitting Assistant

METROPOLITAN MEDICAL CENTER                                                                                            Manila, Philippines

March 2008 – June 2008

·         Admits patients by gathering and recording physician, patient, and payment responsibility information; answering questions; providing hospital and hospital services information.

Service Crew Leader/Administrative Assistant

JOLLIBEE FOODS CORPORATION                                                                        Cagayan de Oro City, Philippines

October 2002 – October 2006

·         Ensure that the store operation runs smoothly, efficiently and according to industry standards while also overseeing and directing employees.

·         Responsible for cash management, organization, cleanliness and general problem-solving while on duty and handles month-end inventory.

·         Assigns tasks to kitchen and customer service workers and makes sure they are performing well and efficiently.

Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
Prepare and modify documents including correspondence, reports, drafts, memos and emails.
Counter Staff/Cashier

WESTMIN FOODCHAIN CORPORATION                                                             Cagayan de Oro City, Philippines

July 2001 – May 2002

·         Greet customers and communicate with them with a view to determine their orders.

·         Take customers payments and tender change.

·         Service customers’ requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager.

·         Restock workstation with supplies and ensure that any item not in stock is communicated to the manager.

·         Tally cash at the end of each shift and handle discrepancies according to company policies.

TRAININGS AND SEMINARS______________________________________________________________

STARLAND SKILLS TRAINING CENTER (Philippines)           : WAITERING, HOUSEKEEPING & BARTENDING

BOECKER FOODSAFETY (Dubai, UAE)                                       : BASIC FOOD HYGIENE COURSE

JAWAD BUSINESS GROUP (Dubai, UAE)                                  : TIME MANAGEMENT

JOLLIBEE FOODS CORPORATION               (Cebu City, Phil)              : CREW LEADER DEVELOPMENT PROGRAM

PILGRIM CHRISTIAN COLLEGE (CDO, Philippines)                              : WHOLE BRAIN LITERACY PROGRAM

CITY HEALTH DEPARTMENT (CDO, Philippines)                   : FOODHANDLER’S SEMINAR

JOLLIBEE GAISANO (CDO, Philippines)                                   : PROJECT DELIGHT (Delighting Customers)

JOLLIBEE GAISANO (CDO, Philippines)                                   : CRISIS PREVENTION (Handling Complaints)

PERSONAL INFORMATION_______________________________________________________________

Birthdate                             :               October 28, 1982

Birthplace                           :               Iponan, Cagayan de Oro City, Philippines

Civil Status                         :               Single

Religion                                               :               Philippine Independent Catholic Church

Nationality                         :               Filipino