CURRICULUM VITAE
CHIBWE HOPE CHILANDO (Miss.)
Plot No 11965 Obama, Lusaka, Zambia
Email: [email protected]
Cell: +260 975 615218
CORE COMPETENCIES
I entered the workforce four years ago following the completion of my Bachelor’s Degree in Economics with Demography in 2015. Through my internship with Cavmont and having been worked as Finance Manager at Kalukach, and my current position with Bayport Financial Service I have acquired diverse experience. I have a solid understanding of business finance, marketing and data interpretation and financial advice and solutions to clients. With strong verbal and written communications capabilities, I can present and market products and services in a concise and articulate manner. My strong inter-personal skills enable me to work amicably in a team and to lead and train co-workers. I have a proven capacity to produce meticulous work with minimal supervision and meeting agreed deadlines.

ACADEMIC QUALIFICATIONS
• The University of Zambia, 2011-2015, Majored in Economics and Minored in Demography, graduated with a Merit on 9th December, 2015. Courses include: Money and Banking, Public Finance, Insurance, Econometrics, Environmental Economics, Business ethics, International Finance Theory and Practices, Industrial Organization, Health Economics, Mathematics, Research, Health Demography, Monitoring and Evaluation,
• The University of Zambia Business and Economics Association (UNZABECA), 2012. Certificate in Data Management using SPSS.
• Mukinge Girls Secondary School, 2007-2009, School Certificate (Grade 12). Subjects include: English Language, Christian Religious Education, Geography, Mathematics, Biology, Science, Principles of Accounts, Food and Nutrition.
• Mukinge Girls Secondary School, 2005-2006, Junior Secondary School Certificate (Grade 9). Subjects Include: English, Civics, Geography, History, Religious Education, Mathematics, Environmental Science and Home Economics.
• Konkola Trust School, 2002- 2004,Basic School Certificate (Grade 6-7)
• Lubengele Basic School, 1998-2001,Primary School Certificate (Grade 1-5)

PROFESSIONAL EXPERIENCE
Bayport Financial Services, Lusaka, December 2017 to Date: Senior Customer Service Assistant.
Responsibilities and Achievements include:
 Screening clients to determine eligibility, processing loans and refunds.
 Mobile Operations: going to remote areas to market and disburse loans.
 Filling and maintenance of branch files and registers.
 Cashiering: accounting the inflows and outflows of cash as well as preparing daily cash up reports.
 Processing money transfer transactions.
 Direct sales and market of company products and services.
Kalukach Agents, Chililabombwe, July 2017 to November 2017: Finance Manager
Responsibilities and Achievements include:
 Directing and controlling the financial administration function of the company.
 Supervising and planning the Chief Finance Officer, Cashiers, Checkers, Expenditure, Auditor and Accountant.
 Issuing of receipt books and daily cashing.
 Preparing the financial reports from the Income controller, Expenditure controller, Auditor, and Accountants offices.
Cavmont Bank, Lusaka, December 2016 to February 2017: Intern
Responsibilities and Achievements included:
 Teller: making withdraws and deposits over the counter both local and foreign currency.
 Customer Service: Opening of personal and company accounts, attending to customer’s queries and complaints.
 Marketing of the banking products and services to the customers
 Making reports for the daily performance of all the Cavmont branches in Zambia
 Posting of salaries
Electoral Commission of Zambia, Chililabombwe, May and August 2016: Election officer and Assistant Presiding Officer
Responsibilities included:
 Nominations of Councilors for the 2016 August elections in Zambia
 Overseeing the running of election at the polling station
 Conducting the voting exercise
PERSONAL ATTRIBUTES
• Innovative, honest, sober and energetic.
• Confident, hardworking and able to manage time and perform to strict deadlines.
• Adapts easily to changing conditions and advancing technologies.
• Able to work with minimum supervision, as a team player or independently.
• Good communication, leadership, organization, planning and facilitation skills.
• Self-motivated and goal focused, with excellent interpersonal skills.
• Detail oriented, organized and a quick learner.
• Excellent Customer Service Skills.
• Analytical Skills (calculation and explanation in numbers).

RESPONSIBILITIES
• Good in research skills and report writing.
• Pay attention to every detail even when working under pressure.
• Strong commitment to work.
• Data collection, entry and analysis skills with good presentation skills.

COMPUTER SKILLS
• Microsoft Packages (Word, Excel, PowerPoint).
• Statistical Package for Social Sciences (SPSS) and E-views.

REFERENCES
Miss Mulenga Mpembele-Branch Supervisor
Bayport Financial Services
Plot No. 68 Independence Avenue
Lusaka, Zambia
Email: [email protected]
[email protected]
Cell #: +260 977 339930

Ms Nkuka Chibesa- Branch Manager Operations
Bayport Financial Services,
Plot No. 68 Independence Avenue
Lusaka, Zambia.
Email: [email protected]
[email protected]
Cell #: +260 977 131955

Mrs M. Mukelebai- Branch Administrator
Garden Cavmont Bank,
Plot No 39 Katima mulilo Road,
Lusaka, Zambia.
Email: [email protected]
Cell #: +260 976 219271