CHIZOBA YVONNE OBINWA

B.SC Computer science

NO 5 Hospital Road

Ekpan, Delta state

Nigeria

Mobile: +2348062341440, 08032876835

E-mail: [email protected]

CAREER SUMMARY

The greater part of my experience has been in the client service/Public relations department of two of Nigeria’s leading centre for World class assisted reproductive services. The skills I have acquired would no doubt be of great advantage to any prospective employer having worked and satisfied clients from diverse culture and background from both the private and public sector

WORK EXPERIENCE

EMPLOYER: Lily Hospitals Ltd (COHSASA Certified)                    October 2017-Date

Position: Customer Service supervisor and Floor Manager

·         Leads a team of 12 Customer Service officers

·         Organize trainings for Team

·         Ensure the smooth operation of the patient Appointment booking system

Maintenance of Reception team through recruitment, selection, orientation, and training of employees
Communication of job expectations, appraising job results, coaching, counseling, and performance managing employees
Event planning committee member
Cascading Balance score card to team members
Maintain superior level of service to all clients/patients
Ensure optimal patient flow daily to enhance the client experience
Diffuse client/patients issues and complaints as point of contact and escalate as required
Ensure the support requirements of the clinical team are met
Commitment to company growth and ongoing Training program for the Team
Initiating, coordinating and enforcing systems, policies and procedures
Special projects as required by management
Act as liaison with clinicians as necessary
Volunteer EHIEDU Development Foundation
preside over monthly meetings
COHSASA champion SE4
Expert use of EMR
Power point Training on Service Excellence in Healthcare (HMB Delta state, Nigeria)
 

EMPLOYER: Lily Fertility Centre (Lily Hospitals limited)    November 2013-October 2017

Position: Public Relations Officer

Key responsibility

·         Increase Client Base by 40% ( Marketing and creating awareness of centers services

·         Organize Presentations/seminars/Workshops on Assisted Reproduction techniques and Gynecological Endoscopy

·         Draw Business Plan for the Centre

·         Creation of Assisted Reproduction Technique content (PR) for Lily hospitals monthly digest

·         Organize media coverage for new services introduced

·         Design marketing tools (flyers, Banners, content for Medical conference Brochures eg SOGON, NMA (Society of Gynecology of Nigeria and Nigeria Medical Association)

·         Follow up on all inquires, calls and walk ins

·         Co-ordination of  Lily Fertility Center events

·         Analyze client satisfaction survey and report to Quality assurance

·         Prepare statistics (Clients inquiry to Treatment completion itemizing possible causes of delay in patient treatments and present same via Power point to Management)

·         Assist in Budget preparation

·         Counseling patients on Assisted Reproduction Techniques (ART)

·         Ability to read, Understand and communicate patient case notes and present status report on patients

·         Report writing

·         Social media handler

·         Organize Bonanza yearly for the centre

·         Client liaising

EMPLOYER: Nordica Fertility centre,                                  August 2012 –October 2013

Position: Business development Officer

Key responsibilities:

·         Bring in New clients

·         Organize Presentations/workshops and seminars

·         Draw business plan/activities for the clinic

·         Contract staff supervision

·         Organize events for the clinic

·         Write/send reports

·         Follow up Partners

EMPLOYER: Nordica fertility centre,                                   May 2009-August 2012

Position:     Customer Service/Administrative officer

Key responsibilities:

·         Taking all calls and forwarding same

·         PowerPoint Report presentation of updated client status

·         Database management

·         Book and manage appointments

·         Petty Cash management

·         Diesel consumption chat update and maintenance

·         Filing of medical/office documents

·         Junior staff Supervision

·         Acting as liaison between civil authorities and Nordica Fertility Centre

·         HR assigned jobs

·         Procurement of office materials

·         Help in coordinating seminars and workshops

·         Travel logistics for staff

·         General office administration
EMPLOYER: First Inland Bank Lagos (NYSC) 2007-2008

Position: Customer Relationship Officer (Retail Banking)

Key responsibilities:

·         Maintaining customer relationship and deposit mobilization

·         Marketing specific financial service packages provided by the bank

·         Account management (savings and current)

SKILLS
·         Excellent oral and written communication skills

·         Excellent planning and organizational skills

·         Excellent negotiating skills

·         Strong numerate skills

·         Good customer relations skills

·         Good office Management skills

·         Excellent interpersonal skills

·         Microsoft Word, excel, power point, DB mgt

·         Project Management

·         Power point presentation

INSTITUTIONS ATTENDED
·Ambrose Alli University, Ekpoma, Edo State   (BSc Hons)    1999-2005

·Ekpan Secondary School,  Ekpan, Delta State (SSC)  1996-1997

·Word of Faith Group of School, Effurun, Delta State   1992-1996

TRAININGS & CERTIFICATION

Effective Front Desk Management (FITC. Training. Consulting. Research) JUNE 2009
Leadership: Transforming Managers to Leaders (Alphavisions Healthcare Consults) MAY 2010
INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM (IELTS) 7.0 (Overall Band score)
BIO-DATA
DOB: November 25, 1979; State of Origin: Anambra; Sex: Female; Marital Status: Single

INTEREST & ACTIVITIES

Reading, Learning, watching movies and travelling

REFERENCES

Dr. O.O Oguntuase                Dayo Fowe                       Ranti Olatoregun

Consultant Gynaecologist    HOD Business Dev           Clinical Embryologist (HOD)

Nordica Fertility Centre        Nordica Fertility Centre   Lily Fertility Centre (Lily Hospitals LTD)

Asaba                                         Lagos                                    Warri

08035601975                        08037360870                   08091971589