Chrisgie Insertado

Rizal Ave. Tinago

Dumaguete City, Negros Oriental Philippines 6200

+639956050724

[email protected]

Work experience
epErformax
Customer Service Representative, January 2016 – July 2018

·       The account we handled is a business platform. We answer general questions about their account or the item being bought. I was assigned in claims and disputes so mostly the calls and emails I received are about opening a case, deciding on cases, feedback removal request and many more.

·       Most of the time the calls I received are from people who lose the case so with that we really need to empathize since they are already irate.

·       I was trained to be flexible in everything, most especially there’s a need for staffing so the schedule will not be permanent

·       Part of my job description is to perform, to be resourceful, be optimistic, to provide resolution on every problem the customer has and to be motivated everyday.

·       We handle inbound and outbound calls and we also answers email

Education

·       Negros Oriental High School
SY: 2004-2008

·       STI DUMAGUETE
ASSOCIATE IN INFORMATION TECHNOLOGY
(Undergraduate)

·       Vocational course:
CHLIDO- Computer Course

ADDITIONAL SKILLS

·       Can speak good English.

·       Can work under pressure.

·       Flexible

·       Can adopt with the environment easily.

·       Good communication skills