Christian Santiago Customer Service Representative
Manila, PhilippinesCHRISTIAN ROSAL SANTIAGO
Unit 2453 Flora Vista Condo, Peacock St.
Fairview, Quezon City
Mobile No. +63-9661474017
EDUCATION Bachelor in Secondary Education
Major in Special Education
University of the Philippines – Diliman
Diliman, Quezon City
2003
CERTIFICATE Career Service Professional Eligible
Civil Service Commission
Marikina City, March 2018
PROFESSIONAL EXPERIENCE
November 2019 – February 2020 PHARMACY TECHNICIAN
Optum Global Solutions, Inc
3rd Floor, Building O, UP-Ayala Technohub,
Central Ave, Diliman, Quezon City
As a Pharmacy Technician, I assist in the Prior Authorization requirement for Plan Members for their Prescription benefits. Together with the doctor or the doctor’s assistant, we initiate the Prior Authorization of medications for the member and check if it is approved, denied or pended. I also give out information necessary for the Prior Authorization process and related processes.
April 2019 – June 2019 ADMINISTRATIVE ASSISTANT
Kape Isla Coffee Corporation
9th Floor, NDC Building, 116 Tordesillas St.,
Salcedo Village, Makati City
As an Administrative Assistant, I assist in the day-to-day operations of the office. I prepare samples to be given to possible buyers, checks the inventories, meets with honorable people who wants to engage the company with their offices and assist other activities that the office may have.
January 2018 – January 2019 CASE MANAGER
Teledirect Philippines
Rockwell Business Center
Sheridan St., Greenfield, Mandaluyong City
As Case Manager, I am responsible in making sure that reservations are carried out correctly and in timely manner. I resolve all issues, coming from both parties, regarding their reservations. I negotiate between parties to come up on an agreement. I mediate between parties if conflict arises and decide fairly to resolve the conflict. I assist and educate users with their online account issues.
September 2017 – November 2017 CUSTOMER SERVICE REPRESENTATIVE
Cognizant Philippines
Hanston Bldg., San Miguel Ave.
Ortigas Center, Pasig City
As a Customer Service Representative, I assist stockholders cast their votes.
April 2016 – June 2017 TECHNICAL SUPPORT REPRESENTATIVE
Telstra-Teleperformance Philippines
Telstra Bldg, Fairview Terraces
Fairview, Quezon City
As a Technical Support Representative, I assist customers with their inquiries regarding their internet connections. I help them troubleshoot and had their internet connected. I also assist them in configuring their emails.
October 2015 – January 2016 CUSTOMER SERVICE REPRESENTATIVE
Convergys
UP-Ayala Technohub, Commonwealth,
Diliman, Quezon City
As a Customer Service Representative, I assist customers with their inquiries regarding their accounts. I give them solutions to their problems and make it a point that after the call they are satisfied. I make irate customers feel their importance and that I will make everything to make them happy. I further assist them with alternatives or additional information regarding our company.
July 2013 – June 2015 MATHS, SCIENCE AND ENGLISH
PRIMARY TEACHER
Sekolah Bina Tunas Kasih
Kelapa Gading, Jakarta Utara, Indonesia
As Science Teacher of Grades 1 to 5 and Math Teacher of Grade 3, I discuss lessons in a way that will be fully understood and recalled by my students. I give them motivational activities as starter and end it with games or other recreational activities in connection with the lessons. I give them hands-on activities to further intensify their learning. I create worksheets and other assessments that are suited for each level. I use different methods in teaching that targets the different types of learners. I taught English to students having a hard time learning the Language.
May 2004 – June 2013 FINANCE OFFICER / HR OFFICER /
EXECUTIVE ASSISTANT
Altis Construction
8 Free Press St., West Triangle, Quezon City
As a Finance Officer, I do the bank transactions for the company; prepare the weekly budget of the company; disburse monetary requirements of our Project Managers and Project Supervisors; and some accounting and bookkeeping tasks.
As the HR Officer, I do the hiring and placement for the company; provide trainings for the employees; attends to the legal requirements of the company.
As Executive Assistant, I organized meetings for the owner and updates the owner of what is happening within the company. I also represent the owner in some of her meetings.
2000 – 2019 PRIVATE TUTOR/WRITER
Quezon City
As a tutor, I teach and help students with their homeworks and projects and review them for their upcoming exams. I attend the Parent-Teacher Conference together with my student’s parents so that I know how my students do in school.
As a writer, I do research works, term papers, and essays and other writing jobs.
SEMINARS & TRAININGS TESOL (Teachers of English to Speakers of Other
Languages) CERTIFICATE COURSE (120 hrs)
10 November 2012 – 02 December 2012
The Asian EFL Journal Organization
Loss Control Management (40 hrs)
24 – 28 September 2012
Synerquest Management Consultancy Services, Inc.
Basic Occupational Safety and Health for Construction Site Safety Officers (40 hrs)
17 – 21 September 2012
Synerquest Management Consultancy Services, Inc.
Contractor Co-Development Program:
Hiring & Placement and Accident/Incident Investigation & Reporting Systems
26 November 2009
Work Permit System and Training System
28 October 2009
Planned Inspection & Maintenance System and Central Follow-up System
23 September 2009
Emergency Management System and Personal Protective Equipment System
20 August 2009
Leadership & Administration and Communication System
22 July 2009
LINC International Management & Consulting Group
BWC STO Accreditation 1030-080511-0030
Maynilad Water Services Inc.,
Balara, Quezon City
Aksyon Kabataan All Leaders
Conference & Leadership Training
April 2003
Development Academy of the Philippines,
Tagaytay City, Philippines
Aksyon Kabataan All Leaders
Conference & Leadership Training
October 2000
Saroza International Hotel,
Cebu City, Philippines
REFERENCES ATTY. KAHLIL LAMIGO
09173156257
MS. DEWI KARTIKA