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Christian Joy Caures Assistant Cook, Customer Service Representative, House Keeping

Philippines
Chat SupportCleaningCustomer service representativeEmailhousekeepingPreparing Items for Dishes

I have 4 years experience as Customer Service Representative in 3 different companies. I also have 6 months experience as a assistant cook in General Gargo.

Education

June 2010 - March 2014 College Graduate at Lyceum of the Philippines University - Manila

Bachelor Of Arts in Multimedia Arts

Experience

Nov 2018 to May 2019 Assistant Cook at Hailong Shipbuilding

Preparing Food, Service Food, Cleaning, Dishwashing, Storing Items.

May 2017 to May 2019 Customer Service Representative at Teletech

Here are my responsibilities and duties as an Email / Chat Support Representative III.

• Responding to the Consumer, Dasher, Merchant Inquiries using our Salesforce chat, email, social media.
• Providing technical support to their App Issue.
• Following Up the orders to the Merchant.
• Making sure that the items are correct.
• Assigning Macro and Provide proper response through email.
• Escalating Case to the Account Management.
• Processing Payment over the phone.
• Giving Instruction and Direction to the Dasher.
• Marking the order status as Delivered.
• Processing Refund and Credit to our Consumer.
• Account Deactivation if the consumers or dashers are abuser.
• Documenting the case after providing the resolution.
• Following up the pending case.
• Outbounding the consumer if neccesary.
• Proving email and chat-based support during US business hours.

Those are my duties and responsibilities as an Email / Chat Support / Tier 2 in DoorDash.

July 2016 to March 2017 Customer Service Representative at Convergys

Answering email order inquiries, processing refund, credit, dispute. Canceling order, deactivating the account if necessary.

June 2015 to June 2016 Technical Support Representative at Convergys

Providing Techinical Assistance for iOs Users, Screen sharing. Escalating Case if necessary.