Christian Robert Nacional
Brgy. Sun Valley, Paranaque City +639089096645 | [email protected]
Date of Birth: April 09, 1985 Marital Status: Married Availability: Immediate
JP Morgan & Chase Co. (Taguig City)
November 2018 – March 2019
Senior Specialist I
• Perform customer and account maintenance as applicable.
• Provide approvals on various items when needed based on authority levels.
• Be responsible for account documentation review assistance, multiple
operational
general operational support.
• Ensure advice is in compliance with bank and regulatory guidelines.
• May approve transactions and exceptions to established policies and
procedures.
• Acts as liaison between branches/financial centers and other areas of the bank.
• Ensure established service level agreement requirements are met.
JP Morgan & Chase Co. (Taguig City)
June 2017 – November 2018
Specialist II
• Reviews, evaluates and assesses account information.
• Confirms information on file as and appropriate, releases credit card orders after
confirming a valid card authorization exists.
• Set up credit card accounts.
• Updates and maintains credit card account information and data.
• Settles credit card batches utilizing appropriate payment tools and software.
• Researches and resolves customer disputes within the scope of designated
authority.
Emirates Post Group (Abu Dhabi, UAE)
December 2015 – February 28, 2017
Service Coordinator (Team Leader)
• Inform, implement and communicate departmental and company policies and procedures.
• Communicate directly with client or personnel on status of requests, disposition of inquiries etc.
• Complete production and quality assurance reports.
• Train new staff as needed, and coach staff with assistance of the Manager.
• Delegate and direct daily workflow needs to employees.
• Assure that safety protocols are followed at all times, escalating any issues
directly to Mgt.
• Establish schedules for the timely delivery and pick up of mail for the internal
operation of the Mail room.
• Assists or aid mail clerks, scanners, clerks, and other team leaders in the sorting of mail on a
Daily basis.
PERSONAL
EMPLOYMENT

EMPLOYMENT
EDUCATION
SKILLS
Emirates Post Group (Abu Dhabi, UAE)
January 2014 – December 2015
Clerk/ Data Entry Clerk
• Receiving all the shipments from all the units in the delivery center then sort the shipments.
• Enter the shipments data into the system and do the updating.
• Store and maintain company documents in both electronic and physical forms
• Scan, image, index, and organize documents project wise.
• Follow process and principles of company’s document life cycle procedures.
• Achieve the target number of phone calls with customer that is required to
match the data and
Identify delivery locations, which include all not delivered shipments.
• Compliance with the laws and regulations stipulated in the system of labor policies and
Administrative regulations (attendance, absence, etc.) • Perform any other responsibilities relating to this job.
Home R Us (Abu Dhabi, UAE)
August 2012 – August 2014
Sales Representative
• Assisted customers in selecting and purchasing required products in a retail environment.
• Addressed customer’s needs – Advised and helped locate appropriate merchandise.
• Described product’s features/benefits and demonstrated usage/operation of products.
• Provides information concerning specifications, warranties, etc.
• Received all sort of payments, orders and invoicing.
• Maintained sales records, reviewed sales prices.
• Arranged display of merchandise in retail store.
• Coordinated stock inventory and requisition of new stock Telus International (Cubao, Q.C.)
June 2007 – February 2012
Customer Service Representative
• Answers inquiries by clarifying and providing desired information.
• Resolves problems by clarifying issues; exploring answers & alternative solutions;
implementing
solutions; escalating unresolved problems.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new
features.
• Maintains call center database by entering information.
• Enhances organization reputation by accepting ownership for accomplishing
new and different
requests; exploring opportunities to add value to job accomplishments.
Pasay West High School
High School Diploma
March 2003
• Organization and Time Management
• Written and Verbal Communication
• Accuracy and Attention to Detail
• Microsoft Office
• Problem Analysis
• Customer Service Orientation
Reference will be provided upon request.
Christian Robert Nacional