Christina A. Bell

11 Waltham Crescent Kingston 13.

Cell: (876) 790-3300 /396-0490

Email: [email protected]

PERSONAL PROFILE

·         Highly competent, initiative-driven.

·         People-oriented, analytical, goal-directed and eloquent.

·         Technologically adept.

·         Interests include following local /current affairs, Information Technology, alternative music, and movies.

EDUCATION

University of the West Indies (Open Campus) August 2017

Certificate in Networking with Distinction

Portmore Community College 2008-2010

Associate Degree in Computer Application and Business Studies

Mona High -2008

Caribbean Advanced Proficiency Examination (CAPE)

·         Information Technology-Two

·         Communication Studies- Three

Norman Manley High 2002-2007

CXC/CSEC-

·         Mathematics-Two

·         Information Technology-Two

·         Electronic Document Preparation Management-Two

·         Principle of Business-Two

·         Office Administration-Three

·         English-Three

·         Principle of Accounts-Three

·         Biology-Three

·         Geography-Three

2007- Diploma in Secretarial Studies

WORK EXPERIENCE

Atlas Group Incorporated Limited 2013 to Present

Position: Information Technology AssistantHelpdesk Support

·         Accept technical support calls to the I.T. Department and log them in the Help Desk Tracking System.

·         Maintain department records.

·         Liaise with other company that supports our software in the event there is a problem.

·         Ensure all application are updated promptly.

·         Recommend hardware equipment needed for the departments/branches.

·         Branch visits to ensure that all branches are up to date.

·         Maintaining and monitoring computer workstations at (8) eight offices.

·         Tracking all devices on the network.

·         Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.

·         Respond to queries either in person, remotely, email or over the phone during or after work hours and also weekends.

·         Write training manuals.

·         Monitoring the PBX system, configure IP phones

·         Monitoring email system.

·         Maintain daily performance of computer systems.

·         Walk staff through the problem-solving process.

·         Install, modify and repair computer hardware and software.

·         Experience in administering network services such as active directory, DNS and DHCP.

·         Run diagnostic programs to resolve problems.

·         Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

·         Install computer peripherals for users.

·         Follow up with staff to ensure issue has been resolved.

·         Gain feedback from staff about computer usage.

·         Printer repair.

·         Maintain the Active directory adding, removing and configuring user profiles.

·         Monitor 13 servers daily and escalate major issues to tech support.

·         Ensure company data is backed up promptly.

·         Attending Meetings.

The Prestige Hotel-April –August 2013-Receptionist

Dealing with bookings
Completing procedures when guests arrive and leave
Choosing rooms and handing out keys
Preparing bills and taking payments
Taking and passing on messages to guests
Answering questions
Dealing with complaints or problems
 

First Heritage Co-operative Credit Union

August-December 2012-Relief Clerk working in the capacity as an Information System Clerk/Helpdesk Assistant performing duties such as:

·         Troubleshooting.

·         Ordering computer equipment (locally and internationally).

·         Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

·         Maintain an attendance report.

·         Delivers the highest level of customer service to users via telephone and email.

·         Logs user inquiries in a ticket tracking system.

·         User support.

·         Monitoring vacation and leave schedule.

·         Preparing monthly reports.

·         Communicating with international and local companies

·         Software installation and configuration.

·         Solving issues such as forgotten passwords, virus issues, printing issues, phone issues, and email issues.

December 2011-July 2012 (Contract Employment): Relief Clerk working in the capacity of an Administrative Assistant reporting to General Manager of the Retail, Systems, and Operations department, performing duties such as :

·         Filling

·         Dispatching documents to different branches.

·         Attending executive meetings.

·         Preparing minutes.

·         Preparing monthly reports.

·         Preparing cheque requisition forms.

·         Keep department payments up to date.

·         Ordering computer equipment.

·         I.T duties.

Volunteer experience

2017- Participating in charity event Sagicor, Digicel and ICWI 5k walk/run.

2008-2010Community Service (40hrs)-  Norman Manley High, Assistant teacher

2008- Member of key club assisted with painting and cleaning up of New Providence Primary school.

REFERENCE

Available upon request.