CHRISTINE PERAIRA PIOQUID
Mobile #: +639988521853
[email protected]

OBJECTIVE:
To obtain a position that will enable me to utilize my strong organizational skills, professional experiences, and ability to work well with people.

QUALIFICATIONS:
· More than 7 years of experience in customer service, consistently exceeding targets set by company.
· Dedicated, hard working individual with the interpersonal communications skills to work at all levels of the organization.
· Excellent written and verbal communication skills, with an eye for detail
· Self starter with a can do attitude
· Extremely productive in a high volume, high stress environment.
· Outstanding experience in customer support environment.
· Works well in teams or individually to achieve goals and objectives.
· Exceptional skills and experience in communicating and coordinating between different departments resolving customer issues, and building professional relationships.
· Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, the Internet and email.

PROFESSIONAL EXPERIENCES:
STEFANINI PHILIPPINES, Makati City, Philippines
Real-Time Adherence Analyst, May 12, 2014 – Present
• Monitor Real Time adherence, call statistics & communicate with Supervisors to ensure on/off phone activity is managed efficiently throughout the day.
• Monitoring of sick line, tardiness, etc. & entering Real Time exceptions into scheduling software (absences, tardiness, meetings, projects, coaching, overtime, etc…).
• Monitor intra-day call volume to ensure call volume is compliance to forecast agreements.
• Demonstrates professional behavior, team work, punctual, dependable, & adheres to company policies & procedures.
• Accepts other duties as assigned.

EMIRATES FAST FOOD LLC, Al Qusais Dubai, United Arab Emirates
Local Store Marketing Representative/Customer Relation, May 5, 2010 – May 25, 2013
• Leads LSM team in the restaurant in providing a total customer experience of fast, friendly service that will make customers smile and return for more.
• Helps restaurant achieve its sales targets through Local Store Marketing Activities.
• Birthday party hostess
• Making sure that all marketing Point-of-sale materials are in good condition and complete on the promotional period.
• Providing good service in every customer and making sure they are satisfied not only with the product but more on the service.
• Help counter person take order and assemble to minimize the queue.

SYKES ASIA INC., Makati City, Philippines
Call Centre Customer Service Representative (Financial Account) Mar. 5, 2007 –Dec. 30, 2009
Reason for leaving: Career Opportunities
· Worked with customers on a daily basis over the phone in support of their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.
· Answered an average of one hundred calls (100) in a day through the call center queue.
· Response to customer inquiries and complaints regarding account information, fees, regulations and rate structures.
· Gathered information from callers to identify needs and determine appropriate action.
· Communicated appropriate options for resolution.
· Offered cross-sell products related to customers’ security, how they can save and for their convenience
· Calculate payoff balance and processed adjustments and refunds
· Processed payments over the phone
· Researched and resolved account and billing problems
· Opened and closed accounts

WEST CONTACT SERVICES INC., Philippines
Customer Service Representative, August 14, 2006 – March 2, 2007
Reason for leaving: Career Opportunities
· Took inbound calls for customers who would like to place their order for various products
· Handle credit card application for a financial company in US
· Facilitated team meetings when supervisors were not available

EDUCATIONAL ATTAINMENT:
Electronics and Communication Engineering Technology , June 2000 – March 2004
Technological University of the Philippines, Manila Philippines

CERTIFICATIONS/TRAININGS AND ACHIEVEMENTS:
BARISTA COURSE – Certificate of Completion (TESDA Accredited)
Asiantouch International Institute, Inc.
February 24, 2009 – March 11, 2009

EMPLOYEE OF THE MONTH – McDonalds ( Emirates Fast Food )
Beirut Branch, Al Qusais Dubai, United Arab Emirates
October 2012

EMPLOYEE OF THE MONTH – McDonalds ( Emirates Fast Food )
Beirut Branch, Al Qusais Dubai, United Arab Emirates
February 2012

Financial Account
Top Performer – 1st Quarter of 2008
Sykes Asia Inc.
Makati City, Philippines 1200

Financial Account
Rank 1 – Customer Connection for July 2007
Rank 3 – Quality Assurance for July 2007
Sykes Asia Inc.
Makati City, Philippines 1200

Financial Account
Rank 2 – Customer Connection for November 2007
Sykes Asia Inc.
Makati City, Philippines 1200

Financial Account
Rank 1 – Customer Connection for December 2007
Sykes Asia Inc.
Makati City, Philippines 1200

PERSONAL PARTICULARS:

Age: 34 years oldReligion : Christian
Civil Status :SingleDate of Birth :March 5, 1982
Sex :FemaleHeight : 5’ 4”
Citizenship :Filipino

*References will be made available upon request.