Suite 802, 570 Bay Street ♦ Toronto, ON ♦ M5G 0B2
Telephone: (647) 388-6822 ♦ Email: [email protected]
Seven year plus experience in financial services encompassing a steady progression of increasing accomplishments and responsibilities and active involvement in many projects.
Systems: WorkDesk 360, FundServe, T60, Client Portfolio Service Systems, AS400, Advisor Access, Temenos, InSight, RightFax.
Business Equipment & General Applications: MS Office XP, 2010, 2013 and general office equipment.
Software Programs: Internet Explorer, Chrome, Firefox, Safari.
Languages (written and oral): English and Tagalog.
B2B BANK DEALER SERVICES
Collateral Management – Senior Administration Officer 2015-Present
Assigns daily work tasks to Collateral Management Administrators.
Provides Quality Control of all daily work items for the department.
Keeps up to date with all company-wide training modules and policies most notably Anti-Money Laundering, Financial Transactions and Reports Analysis Centre of Canada, Common Reporting Standards, Client Relationship Model and FundServe T+2.
Stays informed about the financial industry and maintain industry and company standards and creates various reports with high volumes of data on a daily basis.
Participates in daily meetings with Senior Managers and Assistant Managers of Reconciliations, Clearing and Collateral Management departments
Trains team members on daily tasks and special projects.
Provides coaching to Administrators to ensure they are meeting departmental targets and help them develop their personal and professional goals.
Reaches out to Dealers and Fund companies on a daily, monthly and quarterly basis to obtain share balance files, and work with these contacts to resolve any breaks or discrepancies in data.
Manages and resolves all escalations keeping in mind at all times customer satisfaction and risk to the company.
Researches and answers inquiries from internal departments such as Compliance, Investment Lending, New Accounts & Transfers, Not In Good Order Team, Mutual Fund Trading, Client Banking, Sales and Credits.
B2B BANK DEALER SERVICES
Transfers & New Accounts – Administrative Officer 2010–2015
Trained new hires on New Accounts Applications, Transfers and systematics procedures, Quality Control and Training support.
Created training materials for the department and spearheaded an internal project to formalize and document departmental procedures.
Assisted with New Accounts and Systematics procedures for the training and development project.
Managed and monitored WorkDesk queue and processed assigned work items in a timely fashion.
Multi-tasked between several work types on a given day and resolved escalations and service requests, New Accounts and systematics.
MACKENZIE FINANCIAL CORPORATION
Fax Imaging and Indexing – Administrative Officer 2009-2010
Handled assigned work objects provided on the fax queue.
Processed and qualified client portfolio applications.
Managed, analyzed and resolved issues regarding Mutual Fund Trades and also rushed service requests.
Participated in Employee Focus Group and developed recommendations regarding business processes, management style, and corporate culture.
DOWNTOWN PROPERTY MANAGEMENT
Marketing Administrative Manager 2007-2009
Designed, launched, marketed and maintained company website – AssignIt.ca
Hired graphic designer, cartoonist and web illustrator to create Real Estate website.
Wrote all web content for website and e-mail blasts.
Assigned other office duties like filing, answering phone calls, emails and faxes.
Training, Awards & Credentials
B2B BANK -2018 Social Committee Vice Chairman
B2B BANK -2016 Recipient of Bank Excellence Award
B2B BANK -Since 2015 Running Club Organizer
B2B BANK -2015 Recipient of Ray McManus Award for Group Project
UNIVERSITY OF TORONTO, SCARBOROUGH CAMPUS 2010
Business Management and Anthropology
GEORGEBROWN COLLEGE, TORONTO, ON 2006
General Arts and Sciences