· Working knowledge of the Criminal Code of Canada, Provincial Offences Act, Highway Traffic Act, Family Law Act, and the Courts of Justice Act
· Extensive awareness of the Ontario court systems and jurisdictions (example: the Superior and Ontario Court of Justice, Rules of Civil Procedure, Rules of Practice and Procedure, and municipal law
Excellent interpersonal skills for communicating effectively with court officials, community agencies, and co-workers
· Over thirteen (13) years providing exceptional customer service and won various awards in service excellence
· Over five (5) years of administrative and secretarial expertise, with the ability to work in a faced paced environment while maintaining quality work
· Excellent organizational and time management skills, including attention to details, meet deadlines, ability to set priorities, and deal with conflicting priorities and work demands
· Proficient with operational and case management systems (example: ICON and FRANK)
· Exceptional Microsoft Office skills (Word, Excel, PowerPoint and Outlook and MS Access)
Accurate typing speed of 60 words per minute
Intermediate in Spanish
WORK EXPERIENCE:
Court Clerk and Registrar 2018 – Present
John Sopinka Courthouse, Hamilton, ON
Complete pre-court, in-court, and post-court work, including preparation and presentation of exhibits distributing dockets.
Administer oaths, recording endorsements and exhibits, and ensuring that courtroom protocol is followed at all times (example: preparation and presentation of exhibits, distributing court dockets)
Preparing and presenting all court documents and ensuring accuracy and completion of same
Testing court audio and recording equipment prior, during court and after each recess
Setting up, troubleshooting and monitoring court video technology for appearances that requires video
Maintaining order and decorum in the courtroom (example: administering oaths and cautions, relaying orders of the court arranging adjournment dates)
Liaising with various court staff, stakeholders and judiciary to ensure proper case-flow
Ensuring all proceedings are recorded and annotated in accordance to legislative requirements, ministry guidelines and standards
Ensuring courtroom and court recordings are secure and safeguarded
Preparing and checking court documents for accuracy and completion as per legislated requirements and Rules of Procedure
Coordinating and managing the jury panel and all jury related duties
Law Clerk, Office Manager 2015 – 2017
Mark Fahmy Law Office, Mississauga, ON
· Conducted legal and legislative research using CanLii and Quicklaw. Compiled references on laws and decisions required for legal determinations
· Prepared legal documents, e.g. pleadings, notices of motion, court forms, factums, retainer agreements, and affidavits
· Corresponded with legal counsels, Crown Attorney’s, and court staff via phone, facsimile, and e-mail
Conducted client intake interviews and gathered material documents
Maintained trust and general account debits and credits, client ledgers, and reconciled accounts on a monthly basis, using PCLaw and Clio Legal Practice Management
Arranged the service and filing of legal documents, including service with a process server
Coordinated all calendar entries, including court appearances, trial dates, meetings and appointments
Delegated and supervised work performed by articling students and interns
Responded to client inquiries and exchanged information regarding case files
Maintained soft and hard copies of all case files utilizing the record management system
Input time dockets
Front Desk Manager 2014 – 2016
Bidstreet, Mississauga, ON
Resolved all customer complaints and enforced company return policy when required
Conducted opening and closing procedures including daily accurate cash balance and financial reporting paperwork
Created product listings, similar to an eBay listing, by taking photos to display product, describing it to its fullest, and obtained a web-link for price reference intended for appraisal of the product
Prepared administrative reports for the benefit of the management team
Trained new hires for Front Desk and Product Lister positions
Provided first line of communication for customers in person, by phone, and via email
Updated the social media account with new promotions and relevant store news
Legal Assistant 2012 – 2014
Magna Carta Legal Services, Mississauga, ON
Prepared and drafted court forms for signature and submissions to various boards and tribunals
Typed various correspondences to legal representatives and clients
Prepared and maintained all case file creations, including labeling, filing, opening and closing procedures on company record management system
Assisted in the billing process including, drafting bills, proof-reading and completing minor edits on pre-bills, finalizing invoices and preparing cover letters
Communicated and liaising with support staff on file management issues in a prompt manner
Customer Service Representative 2010 – 2012
The Bradford Group, London, ON
Resolved customer complaints, problems, and enforced company policies and escalated issues appropriately
Provided product information and technical support in a timely manner
· Secured new client accounts and placed product orders for existing customers
· Utilized company software, Cisco Call Centre, for all employment duties
Consulted and guided management on service issues/gaps and provided recommendations for back office functions/processes to improve service and workflow
EDUCATION:
Paralegal License 2018
Law Society of Ontario
Paralegal Studies, Honour Roll 2017
triOS College, Mississauga, ON
Psychology 2012
Brescia University College, London, ON
Pre-Health Sciences 2007
Lambton College, Sarnia, ON
VOLUNTEER EXPERIENCE:
eKidz, Children’s Group Caretaker 2016-2017
Playground Builder, Million Dollar Smile 2018
Kitchen Helper, Regeneration Outreach Community 2016
Elevation Church, Mississauga, ON
Youth Leader, Sunday School Secretary, Church Fundraiser 2007-2013
Apostolic Assembly of the Faith in Christ Jesus, London, ON
Seasonal Food Stand Attendant 2007-2013
Sunfest Music and Crafts Festival, London, ON