Claudine Grace Lara Customer Service
Cebu Philippines
CLAUDINE GRACE LARA
6015, Canjulao Lapu-Lapu City
+639254813491/+639665592897
OBJECTIVES
Seeking an opportunity to use my customer service and management skills to improve customer satisfaction. And to enhance my ability in dealing with different nationalities especially in a challenging career.
SKILLS AND ABILITIES
• Time Management
• Well Adjusted
• Computer Literacy
• Fast Learner
• Patience
• Attentiveness
WORK EXPERIENCE
Administrative Assistant
Bliss Day Hotel & Spa
ML Quezon National Highway,
Soong Lapu-Lapu City, Cebu
October 18,2017-November 15,2018
Duties and Responsibilities
• Will look for applicants for vacant position
• Handling employee’s concerns and inquiries
• Purchase needed supply with the spa
• Update 201 file of the employees
• Making and prepare memo, email, handbook.
• Make schedules of the employee
• Will be the one who will release sanctions with the employee with repeated lates, absences and any other.
• Will look for supplier for supplies needed with the company.
• Assist in resolving admin problems
• Maintain office supplies for departments
Customer Service Agent
Cebu Pacific Air
Topserve Manpower Solution Inc.
Mactan Cebu International Airport
February 01 2015- April 14 2017
Duties and Responsibilities
• Check in passenger both international and domestic flight
• Answer customer inquiries and concerns.
• Checking in passenger baggage and make sure to reach the passenger destination.
• Handles cancelled, delayed flight and overbooking.
• Offers passenger to early flight if there are available seats.
• Board passenger to their respective destination
• Assist offloaded passenger for international flights.
• Double check needed documents for international passengers.
Sales Representative
Taking You Forward
Banilad, Mandaue City, Cebu
September 2014-January 2015
Duties and Responsibilities
• Answering phone calls
• Answer concerns inquiries and concerns regarding the product.
• Selling product to the customer and input all the information needed
• Upselling products.
EDUCATIONAL BACKGROUND
Tertiary level: Indiana Aerospace University
Kagudoy Rd. Basak Lapu-Lapu City
Bachelor of Science in Airline Management
2013-2014
Secondary level: Cordova Catholic Cooperative School
Poblacion Cordova Cebu
2010-2011
SEMINAR/ TRAINING ATTENDED
• On-the-Job Training (200 hrs.)
MACROASIA Airport Services Corporation
Mactan Cebu International Airport
January 21 2013 – March 12, 2014
• On-the-Job Training (600 hrs.)
Lufthansa Technik Philippines Inc.
Mactan Cebu International Airport
October 21, 2013 – January 28, 2014
• Basic Customer Service Workshop
IAU Gymnasium
September 21, 2012
• Basic Supervisory Workshop
IAU Gymnasium
September 21, 2012
• Communication Effectiveness in the Workplace
An ace up the sleeve on the topic: Oral Strategies
And Skills for High-impact business Communication
IAU College Avr,
March 10, 2010
• Leadership Training
IAU Gymnasium
February 21- 23, 2011
• Teambuilding Activity
IAU Gymnasium
January 21- 23, 2011
• Educational Airport Tour
MCIAA Public Relation Officer
Mactan Cebu International Airport
November 12- 15, 2010
• Stay and learn Program: Career Talk
And Personality Development Food and
Beverage Service, bartending
Airline Tray Services and Front office basic operations
BE Resorts Mactan
October 02, 2010
• Cruiseship and Stewarding
IAU College Avr
September 02, 2010
PERSONAL BACKGROUND
Place of birth : Lapu – Lapu City, Cebu
Birth date : September 26 1993
Age : 24 yrs. old
Height : 5’3”
Weight : 50 kls.
Language Spoken : English, Tagalog, Cebuano
REFERENCE
• Queenie T. Opolentisima
MIASCOR Cebu
Customer Service Manager
09279958951
• Jaime P Del Castillo-Unit Head
Line Maintenance Southern Philippines
Aircraft Maintenance Department
Lufthansa Technik Philippines
Mactan Cebu International Airport
+6322614949
• Czarina Francisca Talon
Customer Service Supervisor
Cebu Pacific Air
Mactan Cebu International Airport
+6328508744
Education
- 2010-2011 Bachelor of Science in Airline Management at Indian Aerospace University
Experience
- September 2014-January 2015 Sales Representative at Taking you Forward
-
Duties and Responsibilities
• Answering phone calls
• Answer concerns inquiries and concerns regarding the product.
• Selling product to the customer and input all the information needed
• Upselling products. - February 1,2015-April 14,2017 Customer Service Agent at Cebu Pacific Air
-
Duties and Responsibilities
• Check in passenger both international and domestic flight
• Answer customer inquiries and concerns.
• Checking in passenger baggage and make sure to reach the passenger destination.
• Handles cancelled, delayed flight and overbooking.
• Offers passenger to early flight if there are available seats.
• Board passenger to their respective destination
• Assist offloaded passenger for international flights.
• Double check needed documents for international passengers. - October 18,2017-November 15,2018 Administrative Assistant at Bliss Day Hotel & spa
-
Duties and Responsibilities
• Will look for applicants for vacant position
• Handling employee’s concerns and inquiries
• Purchase needed supply with the spa
• Update 201 file of the employees
• Making and prepare memo, email, handbook.
• Make schedules of the employee• Will be the one who will release sanctions with the employee with repeated lates, absences and any other.
• Will look for supplier for supplies needed with the company.
• Assist in resolving admin problems
• Maintain office supplies for departments