COHLEEN C. TAUTHO

Flat No.9 Al Shamsa Building, Murraqabat, Deira, Dubai, UAE

Mobile No.: +971 543704006

Email: [email protected]

OBJECTIVES

To provide exceptional customer service and high quality hospitality skill to an esteemed organization thus helping the company achieve their goals at the same time to share my acquired skill sets from my previous experiences and become a highly productive team member of the organization.

HIGHLIGHTS OF QUALIFICATIONS

·         Experienced in Skyspeed, Skyport and Navitaire. Software used by airlines for reservation and passenger service system.

·         3 years’ experience of in handling & independently resolving high volume of customer enquiries & requests

·         3 years of proven effective manning of airport check-in counters

·         Comprehensive knowledge of safety and security throughout the airport ground operations

·         Proven administrative & problem solving skills

·         Excellent verbal and written English communication skills

·         Adept in the use of the latest Microsoft Office applications (outlook, word, excel, PowerPoint)

EMPLOYMENT HISTORY

CUSTOMER/PASSENGER SERVICE AGENT

CEBU PACIFIC AIR (2013 – 2016)

Key Responsibilities

·         Providing positive and proactive customer service to both internal and external customers.

·         Ensures the maintenance of the company’s professional image throughout my peers.

·         Adhere to all health, safety & operational procedures

Customer Service Responsibilities

• Manning the front line post/check-in desks, ensuring that passengers/customers are welcomed in the highest service.

•  In charge of meeting the service requirements of passengers at check-in counters, transfer desks,special service requests,  boarding gates and immigration requirements

•  Accountable for checking ticket validity & authenticity, as well as providing information on boarding and resolving any last-minute changes of the documents onboard.

•     Ascertain the handling of the passengers’ requirements such as but not limited to assigning them to their desired seats, identifying category of passengers (e.g. unaccompanied minors, wheelchair, elderly, incapacitated, etc) and providing the necessary requirements as per their category and that the cabin crews are informed of such special requirement.

·         Ensured the safety of passengers and their checked in baggage during their stay in the ground/airport

•     In charge of deploying constant updates and refreshments to passengers during flight delays.

•     Handled ground safety procedures and instructed passengers of all flight disruptions.

·         Responsible for the collection of  required fees from customers such as airport baggage fee, excess baggage fee, booked go show passengers from other airlines who preferred to transfer to our airlines due to disruptions from their original flight.

·         Communicate with hotels for inconvenient passengers with flight disruptions such as delays, cancellation.

ON THE JOB TRAINING

NEWS REPORTER

CEBU TELEVISION NETWORK (June 2012-Aug2012)

·         Gathers various interesting and factualnews all around local city.

·         Prepares & proof reads scripts and create them into one story as interesting as possible.

·         Produces voice over which are submitted to the video editors to be aired the same day.

·         Assists the production officers on general administrative tasks.

ADMIN ASSISTANT

CEBU CITY TOURISM COMMISSION (Nov 2012 – Feb 2013)

·         In charge of insuring that the hotel data registry is up to date

·         Ensures that proper documents and records of hotels within the city are collected and filed.

·         Assist on ensuring that information sheet for provided to the public are in up to date.

·         Assists the production events coordinator

·         Acts as receptionist in the office when not assigned on the site, welcoming guests and answering queries over the phone and emails.

·         Assigned to various Mall centers to assist in promotions of the City’s tourism and latest events.

EDUCATION

·         Graduate in Bachelor of Arts in Mass Communications (One of the Top Universities in Philippines)

·         4 time Dean’s Lister in the University of San Jose Recoletos

CERTIFICATION AND TRAINING

·         Airport Ramp Handling & Safety Training

·         Airport Ground Servicing & Safety Training

·         Documentation in Internal Flights Training

·         Passenger Handling Training

·         Identifying Dangerous Goods Training

PERSONAL INFORMATION

·         Marital Status: Single

·         Birth Date : May 21, 1992

·         Nationality : Filipino

References can be provided upon request