Experience in customer service and specialized in marketing, with great experience in costumer estrategies design. More tan 8 years of experience at helth care industry specially at hospitals as a manager of costumer service and also as a manager of the housekeeping issues, within wich are food, cleaning and laundry.

ACHIEVEMENTS

·         Implementation of costumer service area

·         Call Center Management and strategy management focused on optimizing access to Health services.

·         Research studies to know user satisfaction

·         Implementation of service strategies aimed at having an organizacional culture focused on user satisfaction.

·         Handling of petitions, complaints, claims, suggestions and congratulations (PQRSF).

·         Design of strategies to optimize the after-sales service.

·         Design and reporting of service indicators.

·         Training and development of work teams in competitions for customer service.

·         Design of control processes in room disinfection

·         Design of processes and manuals of supervision of suppliers of food, cleaning and laundry services.

·         Negotiation and contracting of service providers.