Daler Singh

House no- 26724, Street no- 4,

Amarpura, Bhatinda,

Punjab-151001.

Email Id : [email protected] and [email protected]

Objective

Seeking a challenging and rewarding opportunity in the industry which is more in line with my academic

Background and which effectively utilizes my energetic and lively quality. To constantly grow and

Constructively contribute to the progress with a growth oriented organization. Obtain a respective

Career in management position.

Professional Overview

Total Years of Experience: 8.1 years

·         Energetic professional having an experience of 8.1 years with excellent understanding of Security.

·         Presently associated with Royal Caribbean as a Security Guard.

·         Working within a team of Security group to ensure that all elements of the Cruise product are

safe and secured.

·         Maintaining high level of Safety standards on ground and onboard the cruise at all times for the safety of Passengers and Employees.

·         Exceptionally good communication skills both verbally and written with the great organizational and management skills.

·         Very energetic, organized and have well customer service knowledge.

·         Great ability to convince and deal with the customer queries, problems or complaints.

·         Strong resolving power with the leader ship and team player qualities.

·         Team player with ability to work on own initiative.

·         Ability to work under high pressure environment.

Education

·         Graduate from University of Rajasthan.

·         Diploma in Aviation, Hospitality & Tour Travel Management from Frankfin Institute of Airhostess training in 2008-09.

Professional Skill Set

·         X-RAY qualified through BCAS from Indigo Training Academy.

·         BASIC AVSEC Certificate in “Security functions and Duties in Civil Aviation” from BCAS

(Bureau of Civil Aviation Security) from Indigo training academy.

·         DG (Dangerous Goods) certified from Indigo training academy.

·         Certified Marshaler.

·         Provides world class customer service to people from various different countries.

·         Commited to work- working extra hours when needed.

·         Able to deal with thousands of customers on a daily basis.

·         Ensure that passengers do not enter any unauthorized access parts of the airport by refusing entry and responding to calls that there has been a breach of security.

·         Make accurate reports on any problems such as luggage confiscated, persons detained,

trespassing and damages to the building.

·         Assist in the evacuation of passengers in emergency situations.

Subjects Covered

·         Function of BCAS (Bureau of Civil Aviation Security).

·         Function of DGCA (Directorate General of Civil Aviation).

·         Role of AAI (Airport Authority of India).

·         Working at X-RAY machine, Operational area, Surveillance at Check-in counters, Aircraft access control area.

·         Passenger Profiling, Ladder point and Boarding gate area.

Work Experience

Security Guard, 18 March 2017- to present, Royal Caribbean Cruises Ltd.

Job Responsibility includes:

·         Responsible for the control of entry to the ship during Gangway Operations and the screening process as described in the Security Manual in SQM. Actual times to be detailed by ships routines.

·         Understand the Safety and Quality Management Program including responsibilities and those of the Security Guards in the Safety Organization according to the Emergency Plan and Station Bill.

·         Working hours adjusted as appropriate to the ship’s routine to monitor the day/night security and prepare a log of activities during the night time hours for presentation to the Security Officer.

·         Be alert during Safety Rounds and follow the designated procedures.

·         Immediately inform the Duty Officer on the Bridge and any other concerned Officer of any incident which occurs.

·         Always be alert to take emergency action with any situation.

·         Report immediately any unusual incidents or situations.

·         Conduct frequent security inspections on the crew quarters during his/hers duty hours.

·         Attends meetings, training activities, courses and all other work-related activities as required Perform related duties as required.

Security Executive, January 2013- to 5 March 2017, InterGlobe Enterprises, Indigo Airlines Pvt Ltd, Gurgaon.

Job Responsibility includes:

·         Vigilance at the airline counters to ensure the prohibition of all dangerous articles and substances that can cause damage to the Aircraft, Passengers and Crew.

·         Documentation of the weapons carried from and to the Destination.

·         Taking responsibility for the packaging and carriage of the weapon from the terminal to the aircraft and vice versa.

·         Conducting secondary ladder point check at the boarding gate during high alerts.

·         Ensuring access control of the aircraft so as to prevent unauthorized entry into the aircraft Preflight and Post-Flight Anti-Sabotage check of the aircraft.

·         Maintaining records and frisking of anybody going in and out of the aircraft to prevent from any unwanted incidences.

·         Surveillance of the aircraft baggage holds for any unidentified objects and ensuring safety of the Cargo and Passenger Baggage.

Customer Service Executive- Team Leader May 2010- To December 2012, Celebi Ground Handling Services Pvt Ltd, Gurgaon.

Job Responsibility includes:

·         Inspect and verify passenger documentation.

·         Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.

·         Manage passenger baggage processing including handling and fee calculation if applicable.

·         Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

·         Direct passengers through Customs, Immigration, as required.

·         Make public address announcements as required.

·         Doing all the special VVIP flights, Cargo freighters.

·         Doing counter, check in passengers for SAUDI AREBIAN AIRLINES.

·         Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.

·         Comply with all federal, state, municipal, airport authority and carrier security requirements and SOPs.

Interest & Hobbies

·         Travelling, exploring new things and listening to music.

Additional Skills

·         Microsoft Word

·         Microsoft Excel

·         Microsoft PowerPoint

·         Microsoft Outlook Express.

Personal Details

·         Father’s Name : Mr. Chanan Singh

·         Date of Birth : 28/09/1985

·         Contact Number: +91 9717583169

·         Language Known: English, Hindi and Punjabi

·         Marital Status : Single

·         Nationality : Indian

·         Passport number: S4532435

DECLARATION

I hereby declare that all the above information is true and best of my knowledge and belief.

Daler Singh