DANIEL CABALUNA

62 Thailand St. Better Living Subdivision,
Brgy. Don Bosco, Paranaque, Metro Manila

Objective
To develop others and impart knowledge and skills while developing myself and others.

Education
University of San Agustin – Iloilo City, Philippines – B.S. in Chemical Engineering

Experience
Quality Assurance Inspector, Drugmaker’s Laboratories Inc.
May 1987 – 1989

• Production Line Inspection for Cosmetics and Pharmaceutical Products.
• Random monitor for finished and in-process products, insuring that the products are within specifications with regards to fill/ weight content, physical appearance
• Monitoring of general conditions of the workplace insuring that such conditions conform with the Certified Good Manufacturing Practice (CGMP).
• Getting samples from raw materials, in-process and finished products for chemical assay and conducting chemical assay when the need arises.
• Maintaining the Cleanliness and Orderliness and the Retention Area, as well as monitoring that the samples are in good condition.

Customer Service Officer, Drugmaker’s Laboratories Inc.
Aug 1989 – Apr. 1990

• Handling different sales portfolios of the company.
• Getting the clients purchase orders, conducting monitoring  and follow-ups for purchase orders from Raw Materials, Manufacturing and Warehousing to ensure that the delivery of the finished product in on schedule.
• Entertain clients complains and relaying such complain to the concern department i.e. Raw Materials, Manufacturing, Quality Assurance and Control and Warehousing.
• Process client’s BFAD certificate for new products and current products due for renewal.
• Dealing with product complains from BFAD.

Research& Development Analyst, Rubberworld (Phils)
Jun. 1990 – Oct. 1990

• Conduct various testing on raw materials and finish products and develop new designs from various type of rubber to develop new and improved end products.

Slot Attendant, Philippine Amusement and Gaming Corp.

June 1991 – Jan1993

• Preparing jackpot, Cancel Credit, Payout Slips and Hopper Refill Slips.
• Assisting patrons to ensure that their gaming experience will be pleasant and memorable.
• Maintaining the cleanliness and orderliness for the assigned gaming floor.
• Be vigilant in your area of assignment to prevent gaming fraud and security of the game and the patrons.
• Assist in conducting preventive maintenance and doing minor repairs on Slot Machines.

Slot Machine Technician (Junior and Senior), PAGCOR

Jan1993 – July 1996

• Same functions as Slot Attendant
• Conduct major and minor repairs on slot machines.
• Conduct installation of slot machines on the floor.
• Conduct daily meter reading for slot machines
• Schedule and conduct preventive maintenance on machines.

Slot Machine Supervisor, PAGCOR

July 1996 – Aug 2008

• Supervise the assigned floor area to ensure that the area is clean and orderly.
• Check entries on Jackpot and Hopper Refill Slips to ensure correctness of the said slips.
• Process and approve F&B amenities for patrons
• Settle disputes which may arise in the area of responsibility.

Slot Machine Asst. Head, PAGCOR

Aug 2008 – June 2014

• Scheduling of manpower per shift.
• Give out Area assignments for Slot Attendant and Supervisors
• Monitor and assign out of service machines for Slot Technicians
• Approval of Vacations Leave and Force Leave
• Conduct daily income monitoring and audit to ensure that not fraudulent transactions occur.
• Coordinate with Internal audit with regards to any exemptions that may occur.

Slot Operations Manager/ Senior Operations Manager, City of Dreams Manila

June 2014 – July 2019

• Give out Area assignments for Slot Attendant and Supervisors
• Monitors out of service machines and follow-up repair schedule for Slot Technicians
• Approval of Vacations Leave and Force Leave
• Conduct daily income monitoring and audit to ensure that not fraudulent transactions occur.
• Coordinate with Internal audit with regards to any exemptions that may occur.
• Scheduling of manpower per shift per area.
• Streamline operational and administrative processes to increase efficiency.
• Conduct Training and Refresher course for Slot Operations Employees

Skills & Abilities

• Computer Literate
• Above Average proficiency in MS Excel, Word, Powerpoint
• Knowledgeable in MS Visual Basic Programming
• Above Average skills in direct Customer Service and sales
• Proficient in Casino Operations
• Excellent Proficiency in Slot Operations, Slot Accounting, Slot System Operations.
• Above Average Administrative Skills particularly in File Management
• Excellent Management Skills with particular expertise in Handling difficult customers, employees and co-workers
• Excellent supervisory Skills with regards to Floor Operations
• Above Average skills in manpower distribution and scheduling
• Certified Trainer with training experience of more than 3 years for Slot Operations, Operational Health and Safety and Responsible Gaming.
• Working knowledge and Skills on Basic Electronics
• Working Knowledge in Pharmaceutical procedures and Chemical Assay for pharmaceutical Products.

Communication
I am proficient in both written and oral English. This is probably because my mother was an English professor and at a very early age I can speak English fluently.

Leadership
I was Vice President of our class in college and a member of the Student Congress of our University. I addition, I was awarded twice as model supervisor/ manager in PAGCOR as a testimony to my management skills