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Darlene Rose Cruz Customer Relations Specialists

Philippines

DARLENE ROSE J CRUZ

6525 Tramo St San Dionisio

Parañaque City,Metro Manila, Philippines

(+63)9057966765 / (+63)9992001220

[email protected]

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OBJECTIVE To secure a position where I can utilize my skills to make valuable contribution to the company that will lead to a long term career relationships.

 

 

EDUCATION

 

2008-2012 MONTESSORI PROFESSIONAL COLLEGE – IMUS BRANCH

Bachelor of Science in Business Administration

Major in Financial Management

 

2004-2008 PARAÑAQUE NATIONAL HIGHSCHOOL LAHUERTA ANNEX

High School Diploma, March 2008

 

1998-2004 PARAÑAQUE ELEMENTARY SCHOOL UNIT II

Elementary Diploma, March 2004

 

 

WORK EXPERIENCE

 

BPI FAMILY SAVINGS BANK

♦CUSTOMER SERVICE REPRESENTATIVE

NEW ACCOUNT (LOW COUNTER)July 23,2014 – present

 

Assisting and identifying customer’s banking needs to achieve clients satisfaction; Open customer account by recording account information and maintain customer records by updating account information

Help and provide exceptional customer service; managing incoming calls and customer service inquiries ; resolves product or service problems by clarifying customer’s complaint and the cause and explaining the best solution

As a bank representative on behalf of the company we need to ensure the account’s confidentiality and to work with various type of technology and software

 

♦CUSTOMER SERVICE ASSOCIATES

BANK TELLER (HIGH COUNTER)October 1,2012 – July 22, 2014

 

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, traveler’s checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

Records transactions by logging manager’s checks, traveler’s checks, and other special services; preparing currency transaction reports.

Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.

Maintains customer confidence and protects bank operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed

 

 

 

AWARD RECEIVED

 

AUGUST 2016 HIGHEST CROSS SELL FEES

TOP INDIVIDUAL CATEGORY AREA LEVEL

Manila Pasay Area

 

APRIL 2017 TOP 3 OVERALL STAFF IN TERMS OF SERVICE FEE

1st Quarter of 2017 – BPI PHILAM LIFE ASSURANCE

BFB Vito Cruz Area Office

 

 

TRAININGS ATTENDED

 

Customer Service Associate Certification Program October 10, 2012

BPI Buendia Center Bldg., Senator Gil Puyat Ave. Makati

 

Anti-Money Laundering Act Seminar October 01, 2012

BPI Buendia Center Bldg., Senator Gil Puyat Ave. Makati

 

Counterfeit Detection Seminar November 24, 2012

BPI Buendia Center Bldg., Senator Gil Puyat Ave. Makati

 

BPI Service Plus April 06, 2013

BPI Buendia Center Bldg., Senator Gil Puyat Ave. Makati

 

BPI Selling Workshop March 12, 2014

BPI Buendia Center Bldg., Senator Gil Puyat Ave. Makati

 

Customer Service Representative Program March 14, 2014

BPI Buendia Center Bldg., Senator Gil Puyat Ave. Makati

 

Professional Image Development for Staff December 03 ,2015

BPI Buendia Center Bldg., Senator Gil Puyat Ave. Makati

 

PERSONAL REFERENCES

 

Available Upon Request

 

 

I HEREBY CERTIFY THAT THE ABOVE INFORMATION ARE TRUE AND CORRECT

 

 

 

 

 

Darlene Rose J Cruz

 

Education

2008 - 2012 BS Business Administration Major Financial Management at Montessori Professional College