Darlene Rose Cruz

DARLENE ROSE J CRUZ

6525 Tramo St San Dionisio

Parañaque City,Metro Manila, Philippines

(+63)9057966765 / (+63)9992001220

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OBJECTIVE To secure a position where I can utilize my skills to make valuable contribution to the company that will lead to a long term career relationships.

EDUCATION

2008-2012 MONTESSORI PROFESSIONAL COLLEGE – IMUS BRANCH

Bachelor of Science in Business Administration

Major in Financial Management

2004-2008 PARAÑAQUE NATIONAL HIGHSCHOOL LAHUERTA ANNEX

High School Diploma, March 2008

1998-2004 PARAÑAQUE ELEMENTARY SCHOOL UNIT II

Elementary Diploma, March 2004

WORK EXPERIENCE

BPI FAMILY SAVINGS BANK

♦CUSTOMER SERVICE REPRESENTATIVE

NEW ACCOUNT (LOW COUNTER)July 23,2014 – present

Assisting and identifying customer’s banking needs to achieve clients satisfaction; Open customer account by recording account information and maintain customer records by updating account information

Help and provide exceptional customer service; managing incoming calls and customer service inquiries ; resolves product or service problems by clarifying customer’s complaint and the cause and explaining the best solution

As a bank representative on behalf of the company we need to ensure the account’s confidentiality and to work with various type of technology and software

♦CUSTOMER SERVICE ASSOCIATES

BANK TELLER (HIGH COUNTER)October 1,2012 – July 22, 2014

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, traveler’s checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

Records transactions by logging manager’s checks, traveler’s checks, and other special services; preparing currency transaction reports.

Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.

Maintains customer confidence and protects bank operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed

AWARD RECEIVED

AUGUST 2016 HIGHEST CROSS SELL FEES

TOP INDIVIDUAL CATEGORY AREA LEVEL

Manila Pasay Area

APRIL 2017 TOP 3 OVERALL STAFF IN TERMS OF SERVICE FEE

1st Quarter of 2017 – BPI PHILAM LIFE ASSURANCE

BFB Vito Cruz Area Office

TRAININGS ATTENDED

Customer Service Associate Certification Program October 10, 2012