Deja Corprew
2034 Adam Clayton Powell Blvd Apt #8D ▪ New York, NY 10027 ▪ (347)933-3594▪ [email protected]
EDUCATION
Frederick Douglass Academy II, New York, NY
High School Diploma; Graduated June 24, 2015
PROFILE SUMMARY
Dedicated and efficient customer service representative with 5 years’ experience working to maintain customer satisfaction and contribute to company success. Proven ability to have quick problem solving skills in a fast pace work environment to ensure first-rate experience for customer. Skilled in managing an excess amount of workload in a calmly and timely fashion, capability to exceed sale quotas, while also being devoted to customers by building an excellent relationship by understanding and fulfilling their needs.
ACCOMPLISHEMENTS
▪ Managed upset customers, conflicts and challenging situations
▪ Delivered outstanding service, exceed expectations and build relationships
▪ Handled with success, all customer questions, comments and concerns as related to department
▪ Worked in teams and in self-directed environment
▪ Provided backup support to other departments which was highly admired by the General Manager
▪ Trained and lead new employees in customer service
▪ Regularly worked overtime
▪ Ensured the cleanliness, sanitation and maintenance of facilities
EXPERIENCE
Macy’s August 2015-April 2018
Administrative Assistant
▪ Obtain customers packages from truck and drop off area
▪ Documenting their information in confidential booklet
▪ Calling customer to inform them when it’s ready or leaving a voicemail
▪ Obtaining package for customer when they come in to pick up with valid identification and signature
Gristedes April 2015-August 2015 General Clerk
▪ Correctly received orders and processed different types of payment methods
▪ Maintained a cleanliness work space while also assisting customers
▪ Up-sold additional menu items such as dessert and snacks to increase restaurant profit
▪ Prepared and delivered coffee, tea, and breakfast sandwiches as well as decorating and baking muffins
Modell’s Sporting Goods, Bronx, NY October 2014 – December 2014
Sales Intern
▪ Greeted and assisted customers when they entered the store
▪ Facilitated customers with answers and obtaining merchandise on the sales floor
▪ Ensure merchandise is floor-ready, Cleaning sales floor
▪ Provided information and advice on certain trends and recommended items to match purchase
Community, Council, & Mediation, Brooklyn, NY June 2013
Summer Youth Employee
▪ Wrote stories for upcoming newsletters pertaining to sexual health for teens
▪ Distributed newsletters on sexual health to teenagers in the community
▪ Surveyed community members on sexual health initiatives for teenagers
HONORS & ACTIVITIES
All-Stars July 2014-present
Volunteer
▪ House staff and marketing/sales team
SKILLS
Certified In CPR/AED/First Aid, Blood Pathogens, Microsoft Word And Excel. Efficient in (PowerPoint and Publisher)