Delfin G. Grospe Jr.

16th street, Villa 12

Al Satwa Dubai

[email protected]

+971588497194

Objective: To attain a position in your company where I can enhance my skills and obtain knowledge while applying my understanding in the industry. Work with passion for customer-related activities and to be responsible in my work, all as for the goodness of the company.
 

Education

Saint Louis University                                                                     Baguio City (2015)

Bachelor of Science in Business Administration major in Marketing

Makabulos Memorial High School                                               San. Fernando Victoria Tarlac (2011)

Victoria East Central School                                             San.Gavino Victoria Tarlac (2007)
Experiences

Abc360 Philippines

·        Started working since January 2015 to September 2016.

·        An Online ESL tutorial to Chinese Students who are willing to improve their communication skills.

·        As we teach we also evaluate our students’/clients’ needs and give appropriate response.

Universal Storefront Services Corporation (USSC)

·        I have worked in Western Union to provide satisfying service/s to the customers.

·        Been an intern in one of the service branches of USSC from January to April 2015.

·        I have learned to more attentive for you can follow instructions.

·        Satisfying clients’ needs while compensating with their wants.

SM  city Baguio (Customer Service)

·        Worked a service customer staff in the industry from 2014 -2015.

·        I gave the customers the proper assistance in accordance to their queries.

·        Answering phone calls, faxing, e-mails, and other related activities does the work has.

Self-load Prepaid Ventures

·        A six-month experience of being a distributor and sales agent for selling load as their product.

·        Receive incentives from outright and referral bonus.

Research/es

ASSESSING THE SERVICES STATION EXPERIENCE FROM THE CUSTOMER’S PERSPECTIVE.

·        As presented in 2015 Northern Luzon Conference on Business, Accounting & Tourism Management.

·        Held at the Sacred Heart Center, Saint Mary’s University, Bayombong, NuevaVizcaya, Philippines on 20 February 2015.

Trainings and Seminars Attended

Customer Relationship Management Seminar

·        Customer Relationship Management, Registered Marketing and Business Professional, and Corporate Social responsibility.

·        Theme: Marketing; Creating Our Ground Zero.

·        Held    on 26th day of April, 2016 at the Devesse AVR, SLU Maryheights Campus, Bakakeng, Baguio City.

Business Training Series

·        “Journey to Gold”

·        Held on 10th day of December, 2014 at the AVR, Maryheights Campus, SLU Baguio.

·        Business Training Series

·        “Key to a Better Opportunity”

·        Held on 17th day of November, 2014 at the AVR, Maryheights Campus, SLU.

PRODUCT PRESENTAION

·        Showcase of unique/Innovative/Creative/Products in Marketing.

·        Held at SLU, Bakakeng, DeVesse Building given on the 20th day of September, 2103.

SUMMIT CARAVAN 2013

·        Youth Entrepreneurship Summit North Luzon.

·        Held on the 28th day of July, 2013 at St. Louis University.

PRODUCT AND BRAND CHALLENGE

·        For upliftment of SLU’s core value of Community Involvement in a Feeding Program Series across different Elementary Schools in Baguio City.

·        Given on the 8th day of October, 2013 at SLU Bakakeng, Devesse Building.

AGRARIAN REFORM SEMINAR

·        Comprehensive Agrarian Reform Program extension with reforms: A Holistic Perspective.

·        Given on the 9th day of September, 2012 at the Devesse AVR, SLU Maryheights Campus.

ENTREP FEVER 2012

·        EntrePower: LandasTungosaMasaganangPilipinas.

·        Held at Prince Bernard Hall, Saint Louis University, Baguio City on March 05, 2012.

MANAGEMENT 1

·”True blue Louisiansaisip at sagawa?”

·Given on 25th day of September 2011 at the center for culture and arts,

Saint Louis University, Baguio City.

(Extra Credits like Certificate of Participation and the like can be followed up if asked.)
Personal Identification

Age: 22

Birth date: August 30, 1994

Religious Affiliation: Born Again

Status: Single

Citizenship: Filipino

Nationality: Filipino

Blood Type: “A”

Character References

Mrs. RichelleFoman-Eg

Faculty Mentor

ABC360 Philippines Naguilian Baguio City.

0917-678-0617

Mrs. Caroline Santiago

Department Head
USSC Western Union Session Rd Baguio.

0920-900-2709

I hereby certify that all statements written above are true.