Education

2001 - 2004 BS In Computer Science at STI COLLEGE MARIKINA INC.

4 yrs DEGREE continuation of my 2 yrs Vocational Course

1999 - 2001 DIPLOMA IN COMPUTER ELECTRONICS TECHNOLOGY at STI COLLEGE MARIKINA

2 YRS Computer Technician

Experience

2016 up to present I.T ADMINISTRATION and BILLING ACCOUNT ASSISTANT at AGATHA MIDDLE EAST TRADING CO. LLC

o Install application such as OS Windows, Application, QuickBooks and Retail Pro
o Manage the CPANEL for the email and hosting with domain registration
o Create a master list in the E-Commerce partner and maintain the availability
o Maintain/support/installation ERP system and Point of Sales for all boutiques
o Configure and maintain (back up, Firewalls, Switches, VMware, VPN, Office 365 and antivirus)
o Coordinate to the supplier for all I.T equipment needed in the company and prepare quotation analysis sheet
o Prepare all the reports for the monthly inventories i.e. stock on hand, sell out, cashier performance report, receiving reports, transfer and customer details
o Analyse sales report and inventories movement for the QuickBooks and Retail Pro
o Monitor back up for server and create internet security policy
o Prepare business partner statement of account, bills and tax invoices, and any needed reconciliation
o Prepare and checked the VAT return submission, Vat Refund and Voluntary disclosure thru the Tax.gov.ae
o Prepare the necessary document requirement for the clearance in customs and Freight Agent for the import and export
o Manage the Dubai Customs portal for submission of required requirements
o Conduct the Physical Inventories every month for the stock shop and head office
o Maintaining optimal stock levels to ensure timely availability of products using ERP and spreadsheets
o Using electronic inventory tracking to scan stock and reconcile inventory
o Supervise the off-loading of incoming materials, carry out physical inspection and physical count to verify quantity and quality is in line with the requirements mentioned on the purchase orders. Arrange for inspection with the requestors if required, complete the inspection prior to receiving the materials
o Ensure that the rules and regulations relating to the physical custody and preservation of all materials are followed
o Conduct Training for the new user for POS System
o Prepare a proposal to the General Manager on the project design, development and implementation of policies and procedures

2013 - 2015 ASST. MANAGER - SUPPORT / Sr. TECHNICAL SUPPORT at GENIE TECH INC.

o Provide Support for level tier 1, 2 and 3 support for Retail Pro point of sales
o Ensuring customer issues are resolved and develop necessary actions and ensure optimal levels of customer satisfaction
o Collaborated with fellow engineers, programmers, developers, and technicians to ensure quality and functionality of all company products and add-ins
o Analyze the requirement of the Customer for their process and scope the project
o Coordinate with Development Team for any modification and addition on the product base on the process of user
o Prepare and conduct UAT with product
o Provide assistance to the support team in customer related issues and concerns
o Motivate the support team in providing positive, favorable support and efficient customer service
o Ensures that the support team is actively working on customer concerns and issues on a timely manner and that there is no or at least minimal pending are being kept
o Elevate all performance and customer related issues to Support Manager immediately for discussion and plan of immediate action
o Conduct knowledge training on new releases, maintenance patches, and other updates
o Lead the support team in the most effective way of testing the products, promoting a culture of teamwork and a harmonious working environment.
o Communicating solutions, successes and opportunities to Support Manager for proper planning and executions
o Work as a team leader and a team player to achieve the team’s goal
o Created system environments to help developers reproduce and fix bugs
o Attend meetings, training and other activities of same nature involving customers, when needed.