DELPHINE MUNEZERO
___________________________________________
HUYE,RWANDA [email protected]

Professional Summary
self-motivated IT Support Officer bringing proven leadership ,organizational and customer relation skils. Independently solved problem .

Skills

• strategic planning
• Staff management
• Database administrative
• plane and prioritized the task
• Microsoft office
• G-Suite
• Internet
• JavaScript
• effectiveness in working
• customer services
• Analytical and critical thinker
• skilled multi-task
• expert in disaster recover
• google drive
• oracle
• MY SQL
• Internet application(hangout,shared point,skype)
• keeping learn new technology or new thing
• doing good report
• learn from challenge
Work History
IT Support officer,10.2014 to Current
One Acre Fund HUYE,RWANDA

• Installed software,modified and repaired hardware resolved technical issue
• Provided base level it support to non-technical personnel within in business
• provided base level IT Support to non-technical personnel within on business
• installed ,configured and maintained operating system such windows 7,8,10 and Linux like Ubuntu and red hat
• troubleshoot and diagnose the laptop
• installed,con fig,maintained the network device
• cabling the network cable
• file and update the IT inventory
• create the ticket
• manage and control the organization website
• installed and update the antivirus
• update all systems and software used in organization
• Analyze the issue and do the report
• create and share the issue solution
• use google calendar to organize the task
• create the google sheet and google doc,create and upload the file and folder in google drive
Education

Advanced Diploma in ICT,02/2015

IPRC KIGALI, KIGALI
• Bachelor s’ degree in Computer Engineering technologie,08/2017
Mahatma Gandhi University -kigali
Reference
Scholastic MUKANDAYISENGA 0783492688 Human resource at one acre fund
Phanuel KUBWIMANA 0784780336 IT Manager at one acre fund
UWIMANA Claire 0786532819