DELROY B. SPENCER

Presales Engineer

Lot D20, St. Vincent Blvd, Caribbean Estates, Portmore, St. Catherine        (876)997-0705

Summary of Qualifications

·         Over ten years of experience in ISP telecoms environment

·         Strong background in Sales, Presales and IP networking

·         Proven skills in vendor certifications, telecoms selling, IP network setups, Avaya PBX configuration, installation and network management.

·         Demonstrated ability to setup expo shows to highlight company products and services

·         Professional communication skills include fluency in English.

·         Graduate of University of Technology with B.Sc.in Computer and Management Studies and Diploma in Computer studies.

Professional Experience

Manager

Telnet Jamaica 2014 -2018

·         Engaged companies and sell training packages and company services

·         Developing learning contents for technical and non-technical training

·         Writing budgets for upcoming training courses

·         Establish training teams

·         Pricing and quoting on different training packages

·         Planning, coordinating and scheduling training .sessions.

·         Awarding certificates for course completion

·         Writing maintenance contracts

Cable & Wireless Jamaica (LIME)                                             2004 – 2013

Pre-Sales Engineering Manager

·         Assisted LIME’s enterprise, corporate and SME Account Managers at meetings

·         Interpreted customer solutions needs, designing required IT/telecom/network solutions, pricing and presenting  proposals

·         Guiding the activities of other engineers in delivering client solutions.

Selected Accomplishments:

·         Created and managed Club Association Fund with more than 40 staff members.

·         Managed and grew community football clubs with over 30 club members.

·         Created a Product Demonstration Lab for the LIME’s Sales Engineering team

·         Conducted live demos of products to frontline sales teams and prospective customers.

·         Installed the first Cisco Meraki solution scalable to over two-hundred users.

·         First Presales Engineer to learn and master the Vivinet Network Assessment Tool used to test VoIP quality and network assessments.

·         Based on performance in number of quotations and product sales, was recipient of special fund award under incentive programme organized by 3rd party Vendor.

·         Designed and priced IT solutions for various SME, corporate, government and Enterprise customers.

·         Re-certified in Cisco Certified Network Associate (CCNA) for Routing and Switching

·         Managed project to set-up wireless coverage for the entire Sabina Park (Cricket) to include all stands and the perimeter. This outside wireless allowed real time streaming to respective networks around the world – June 2013.

Cable & Wireless Jamaica                                           2002 – 2004

LAN/WAN Engineer

·         Had responsibility for supporting the company’s corporate network

·         Installed, configured, maintained, supported, and optimizing all network systems and services,

·         ImplementedLANs, VoIP, MPLS and VPN, Security and WAN acceleration at all Cable & Wireless locations, including administrative branch offices, exchanges and retail outlets.

Selected Accomplishments:

·         Installed and configured the first Picturetel Videoconferencing solution which facilitated regional conferencing between Jamaica, 13 Caribbean islands and the Miami headquarters.  Solution became the primary “venue” to facilitate virtual meetings, training and HR job interviews.

·         First engineer to configure and test Quality of Service between LIME’s customer locations over LIME’s WAN.

·         Relocated and upgraded the Security Group Network for Server Farm.

·         Upgraded all WAN links from 56kbps to T1s, network backbone equipment and routing protocol to improve the performance of the Corporate Network.

·         Upgraded all commercial office networks to ensure better response time and improve service reliability and throughput.

·         Responded and resolved all corporate network outages in quick turnaround.

EMPLOYMENT HISTORY

Cable & Wireless Jamaica                                           2001 – 2002

Network Administrator

·         Cross-trained from a data communications technician to become a network administrator with responsibility for administering Ethernet, ATM, PPP and Frame Networks to facilitate the provision of Internet service to customers.

Cable & Wireless Jamaica                                           1994 – 2001

Data Communications Technician

·         Installed and maintained ISDN, Frame Relay, Leased Line and T1 circuits as well as configured all types of modems, routers and telex machines.

Selected Accomplishment:

·         Configured CISCO 800 series routers to enable Internet Access for Kiosk Vending Machines.

·         Nominated by supervisor to be trained to join the newly created Internet Support Department which was formed to provide better Dial-up and DSL Internet user support to internal and external customers.

NCB Development Centre – HWT                                                             1992 – 1993

Network Systems Operator

·         Had the responsibility for monitoring the credit card switching network servers to ensure 100% availability.

NCB Computer Centre- New Kgn              1990 – 1992

Data Control Clerk

·         I was promoted career from Data Control Clerk in the Computer Centre to Network Systems Operator at the HWT Development Centre.

Ministry of the Public Service- Pensions Branch – New Kgn         1989 – 1990

Pensions Clerk

Certifications and Trainings:

·         Sales Training by Ben Brown

·         Cisco Certified Network Professional – CCNP (pending)

·         Cisco Certified Network Associate – CCNA (recertified)

·         Meraki Certified Professional

·         Nortel Certified – Voice over Internet Protocol (VoIP)

·         Avaya Professional Sales Specialist in Unified Communications

·         Avaya Professional Design Specialist in Midmarket Solutions (recently)

·         Avaya Professional Design Specialist in Contact Centres (recently)

·         Avaya Professional Design Specialist in Unified Communications

COMMUNITY & OFFICE LEADERSHIP

·         President, Helping Hands Committee                             2008 – 2018

·         Managert, Naggo Head Football Club                             2008 – 2008

·         Manager, Greater Portmore Football Club                      2007 – 2008

·         General Secretary, Greater Portmore Football Club      2005 – 2007

·         Council Member, Portmore Football League                  2006- 2006

·         Member, Portmore Sports Complex Management Committee 2004 – 2005

EDUCATION

·         University of the West Indies – Mona – Natural Sciences                 1990 -1990

·         University of Technology  -107 Old Hope Road, Kingston Jamaica

B.S. degreein Computer & Management Studies             1998 – 2000

·         College of Arts, Science & Technology – 107 Old Hope Road, Kgn, Jamaica

Diploma – Computer Studies1991-1993

SUBJECTS

English Language        Grade 2

Accounts                      Grade 1

Mathematics                Grade B

Electronics                   Grade C

Chemistry                    Grade C

Engineering Science   Grade B