DENNIS S. BROWN

8 McVickers Drive, Cromarty Grove, Spanish Town P.O. St. Catherine, Jamaica W.I.

Cell No.: (876) 584-9465/ (876) 543-6871 Email:  [email protected]

PROFESSIONAL SUMMARY:

I am a multi skilled professional with vast experience in several areas. My customer service experience spans the diverse hospitality, transportation, and services industries.

WORK EXPERIENCE:

September 2011 – Present: Driver, Jamaica Urban Transit Company

Provided safe, reliable and comfortable transportation for passengers and guide them on routes and alternatives.  To ensure revenue and passenger information systems are in sync at the end of each shift.

July 200 7 – October 2010: Customer Care Representative, E Services Group Limited

Assisted customers online to solve service related problems for Health Insurance.

1999 – Aug 2005: Norwegian Cruise Lines, 7665 Corporate Center Drive, Miami, Florida      33126

Bellman (1999 – 2001)

Assisted Crew Welfare Chairman; assisted with planning and staging entertainment events for crew. Liaison between Management and crew; Supervised Bell personnel; Organized and Coordinated staff with scheduled tasks, Ensure timely delivery of orders, Handled Customer Care and complaints.

Crew Welfare Security (Jan. – Aug. 2005); Bell Captain (2002 – 2004)

September 1997 – December 1999: Machine Operator, Grace Food Processors Limited

5 Twickenham Close, Kingston 11, Jamaica W.I.

Operated machines to meet daily quotas; Maintained and repaired broken machines; Prepared inventory and stock tracking.

Sept. 1993 – March 1996:  Correction Officer, Department of Corrections, Kingston,

Jamaica, W.I.

Supervised and ensured safety of all prisoners.

EDUCATION & RELATED TRAINING:

Plumbing (Level 3) Heart College of Construction Services, (June 2015)

Plumbing (Level 2) Portmore HEART Academy, (January 2013)

Plumbing (Level 1) Portmore HEART Academy, (February 2008)

Practicing plumbing    2008-Present

Fire Fighting Course, Aboard the Norwegian Wind, Hawaii (July 2005)

Hazardous Material Training Course, Aboard the Norwegian Sky, Alaska (May 2002)

Public Health Training Course, Aboard the Norwegian Majesty, Bermuda (Dec. 2001)

Forklift Training, Kingston Wharves, Kingston, Jamaica, (Nov. 1999)

Multipurpose Rating, Jamaica Maritime Institute, Kingston Jamaica (April 1997)

EDUCATION CONT’D:

1990 – 1993 St. Andrew Technical High School – Kingston, Jamaica W.I.

1985 – 1990 Spanish Town Secondary – St. Catherine, Jamaica W.I.

6 CXC Subjects: English Language, Mathematics, Physics, Mechanical Engineering Technology, Technical Drawing, Woodwork

City & Guilds General Engineering

KEY SKILLS AND ABILITIES:

Proficient in Microsoft Word, Excel, PowerPoint, Outlook Express and the Internet

Social media proficient (Facebook, Instagram, LinkedIn, Twitter)

Painting, Interior Decorating and Landscaping

HOBBIES:

Listening to music, interest in photography. I enjoy the relaxing atmosphere of long drive into the rural areas. Meeting new people.