Dessi Deleva Business Support Professional



Dessi Deleva

[email protected], +971-55-6769913, Dubai, UAE




Education and Qualification:

Diploma: O.A. Dip. Master Herbalist (Phytotherapy)-Feb. 2016, Online Academies, UK (License OA110183)

Certificate: Beauty Party Planner-Dec. 2015,   EventTrix, UK

Certificate: Event Design and Styling-Oct. 2015, EventTrix, UK

Certificate: Executive Secretarial Skills-May 2013, Parker Training Administrative, UAE

Certificate: Admin Assistant-April 2013, MISP Trainings and Consultancy, UAE

Diploma: Journalism and Public Relations-2012, EMDI Institute of Media and Communication, UAE

Diploma: Foreign Languages and Literature-1992, Peyo Yavorov High School, Bulgaria


Computer Skills:

Microsoft Office, Power Point, Outlook, SAP, Carpe Diem, Elite, Share, Kodak R4 Clinical+, Fidelio, Opera



English, Bulgarian, Russian


Work Experience:


Institute of Medical Aesthetics (IMA)

Events Coordinator – April 2016 to date

Responsible for coordinating events, ensuring the event runs smoothly. Organise facilities and manage all event’s details such as decor, catering, transportation, location, invitee list, special guests, equipment, promotional material etc. Assist with coordination of up to 10 events per week. Recruit and manage models for the events. Build relationships with vendors, participants and models.

Cooperate with marketing and PR to promote and publicize event. Proactively handle any arising issues and troubleshoot any emerging problems on the event day. Coordinate and monitor event timelines and ensure deadlines are met. Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Manage correspondence and presentation materials. Provide feedback and periodic reports to stakeholders.



Eversheds LLP

Personal Assistant to Regional Managing Partner – February 2014 to June 2015

Provided secretarial and administrative support to the Regional Managing Partner and a team of 7 lawyers. Created, amended and proof read documents and presentations. Handled high volume of billing, invoicing and expense claims processing. Arranged complex international travel and proactive diary management. Organized internal and external meetings, including audio and video conferencing set up. Supervised the office facilities and supplies. Handled the reception and all incoming and outgoing calls. Supported the Marketing team by meeting and greeting clients, planning and hosting events, arranging business cards and other marketing material. Generated weekly reports for senior level management.  Worked collaboratively with the team members across the firm to provide a responsive and professional support services to fee earners and clients.

·         Adopted the role of CSR manager for the Dubai office.

·         Pioneered team building events in the UAE. Charity and volunteer ambassador for the UAE team.

·         Implemented new Admin processes and procedures leading to higher efficiency and client satisfaction.


Barclays Wealth & Investment Management (Private Banking)

Executive Team Assistant (Analyst) – June 2010 to July 2013

Provided administrative support to a large team of Private Bankers in a fast passed corporate environment. Managed the team’s diaries, arranged travel and organized all internal meetings, including facilities, agendas, and catering. Drafted and distributed meeting minutes and memos. Processed expense claims for all the Bankers in timely and efficient manner. In addition also taken on the duties of Business Governance & Control team Analyst by assisting with the client facing activities monthly monitoring and daily client transactions and client static data reports.

·         Reorganized the filing room system by implementing a new filing and indexing system for all the client files, which resulted in greater ease of access.

·         Winner of Barclays Wealth and Investment Management Citizenship Award 2012 (Individual Achievement of the Year – Africa, Middle East and Indian Ocean).

·         Trained all the new Admin staff members and acted as a Supervisor and Mentor to the Admin Team.


Barclays Wealth & Investment Management (Private Banking)

Office Coordinator – April 2008 to May 2010

Presented a professional and friendly first impression of the firm to all visitors and clients. Managed all incoming phone calls, couriers and mail. Arranged bookings, audio and video calls set up for 8 meeting rooms. Organized and supervised all the in-house caterings and events. Supervised the front of house areas and reception cleanliness and ensured that all security procedures were followed by. Maintained daily, weekly and monthly work logs and reports to support management. In addition also taken on additional duties as Fire Marshal and Health & Safety Officer.

·         Nominated for the Barclays Wealth & Investment Management “Women of the Year Award” 2011- category “Rising Star”.

·         Part of the pre-opening CRES team for the Dubai Wealth Management Office (DIFC), helped set up all the office facilities and service standards.

·         Trained all the front of house and reception staff members and acted as Reception Supervisor.


Vila Fortuny Dental Clinic

Medical Receptionist – October 2007 to January 2008

Greeted and accommodated patients, created and maintained new patients’ profiles. Ensured all data is up to date and all check-up reminders are sent on time. Handled the appointments booking and conformation process for 5 Dentists and 2 Surgeons. Supervised cleanliness and set up of the front and back of house areas. Answered all incoming calls and/or took messages. Followed up daily correspondence on behalf of all the doctors and the Head Nurse. Liaised with hospitals regarding inpatient surgery arrangements. Helped manage medical insurance claims and medical test results. Provided ongoing admin support to the Clinic Manager and the Finance Department, handled cash and credit card payments and daily finance reports.

·         Reorganized the appointments conformation procedure and implemented color coding system for easy and clear communication with all the doctors

·         Helped set up higher Customer Service Standards at Reception


InterContinental Hotel Dubai

Guest Relations Officer (GRO) – January 2001 to September 2007

Acted as forefront of customer service, the first member of staff to greet the hotel guests as they arrive. Provided VIP guests with above-and-beyond service to ensure their experience will be worth remembering. Build and maintained positive relationships with all internal customers and guests, anticipated their needs, handled guest requires, and solved problems, assisted and escorted them to locations within the hotel. Provided assistance with travel arrangements (hotel bookings and airline tickets), arranged meeting room bookings, restaurant reservations and city tours. Planned, coordinated and hosted all promotional activities targeting clients. Ensured all departments are being receptive to the needs of guests, assisted staff and hotel guest to overcome language and culture barriers.

·         Employee of the month Sept 2005

·         Top Seller in Rooms Revenue for 2005 and 2006