Diala Tauk

Location: Beirut, Lebanon

Education: Master’s degree, MBA / International Business Law.

CONTACT
Name:                                               Diala Tauk

Mobile Phone:                                +961.3101427

Country:                                            Beirut, Lebanon

Email Address:                               [email protected]

Career Objective
 

Am ready to give total support to the organization that I am in, using my good skills and my whole experience to analyze the acts and facts and choose the appropriate decisions that solve Emerging situations and others in favor of all parties involved, in order to achieve organization’s goals and create mutual benefits.

PERSONAL INFORMATION
Birth Date: 20 October 1978

Nationality: Lebanon

Residence Country: Beirut, Lebanon

Marital Status: Single

EXPERIENCE
 

September 2017 – Till Present

customer service Supervisor indoor
At Antaki GPPK Holding

Location: Beirut, Lebanon

Company Industry: Distributor of Leading Consumer Brands

essentially looking after a team of staff, ensuring they give good customer service, turn up on time and are doing their job properly. Assisting the team by performing the tasks with them. Helping with training and development. Completing paperwork (yes, there’s always admin to do) ensuring customer satisfaction with a product or service. Often, performing a transaction for the customer, such as making a sale or returning an item.

working with customers to find what they want, create solutions and ensure a smooth sales process. work to

find new sales leads, through business directories, client referrals, etc. being friendly, well-spoken and ready to close the deal. being responsible for coordinating the storage, transportation and delivery of goods. Logistics managers oversee and liaise with colleagues to ensure stock is maintained and moved efficiently.

Managing back-office functions and related administrative activities (i.e. billing, invoicing, collections, petty cash, filing, etc.) Liaising and coordinating with vendors and suppliers for new redemption items, updating existing catalog, obtaining new deals, etc. Assisting in training clients’ staff whenever required
Analyzing and validating data to ensure quality and accuracy.

Handling of redemption operations and logistics. Creating invoices and credit memos, issuing them to customers by all necessary means, and updating customer files

October 2015 – September 2017

Account Executive

At Circus Freax

Location: Beirut, Lebanon Company Industry: Advertising

Job Role: Management

Developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Dedicating to meet the operational needs of assigned client segments. Complete negotiations and have new clients. Write contracts with employers and suppliers and clients patriate and expatriates. Follow up with customers for unpaid bills or delays on paying. Do deliberation on unresolved issues to make the proper decision.

February 2013 – November 2015

Internship candidate Bachelor of Law
At Law Firm. Lawyer Riad Mattar

Location: Beirut, Lebanon

Company Industry: Legal

Job Role: Training and Development

Training Lawyer: Judicial reviews as an administrative action and secure a declaration, order, or award. Negotiations, drafting contracts.

March 2012 – March 2013

Legal Affairs
At lebanese grand laundry limited partnership

Location: Beirut, Lebanon Company Industry: Industrial Job Role: Management

Working on the legal status of foreign employees who work with the company with respect to the legal conditions passports and residence and work permits

February 2007 – September 2010

Accountant
At Expo Pierre Bathani

Location: Beirut, Lebanon Company Industry: Commercial

Look after a company’s accounts. Advise managers about the financial implications of business decisions to aid growth and profit. Preparing reports, budgets, commentaries and financial statements. Undertaking financial administration and internal audits.

October 2004 –November 2005

Showroom Manager
At PanOptic

Location: Beirut, Lebanon
Company Industry: Manufacturing

Look after a company’s accounts. Advise managers about the financial implications of business decisions to aid growth and profit. Preparing reports, budgets, commentaries and financial statements. Undertaking financial administration and internal audits.

February 1998 – October 2003

Dental Assistant
At Clinic Dr. Georges Ghanem

Location: Beirut, Lebanon Company Industry: Medical

Performing a variety of patient care, office, and laboratory duties, Work chairside as dentists examine and treat patients. Doing my best to make patients as comfortable as possible in the dental chair, prepare them for treatment, and obtain their dental records.

EDUCATION
Graduated Master degree in International Business Law

At Sagesse University
Location: Beirut, Lebanon

Completion Date: December 2018

Bachelor degree in Law

At Lebanese University

Location: Beirut, Lebanon

Completion Date: October 2006

Lebanese Baccalaureate

At Dekwaneh High School

Location: Beirut, Lebanon

Completion Date: Jun 1997

LICENSES and CERTIFICATES
Diploma in NGO Management

At IABC Academy

Location: Beirut, Lebanon

Completion Date: August 2017

Certificate of Completion

For completing the Selected IFRS Standards Workshop

At MFI Institute

Location: Beirut, Lebanon

Completion Date: July 2017

Certificate of Completion

For completing session for ICDL

At AUST (American University of science & technology)

Location: Beirut, Lebanon

Completion Date: May 2018

Certificate of Completion

For completing English courses

At AUST (American University of science & technology)

Location: Beirut, Lebanon

Completion Date: May 2018

Certificate of Completion

For completing the Excellence in Administrative Support Workshop

At MFI Institute

Location: Beirut, Lebanon

Completion Date: July 2017

Certificate of Completion

For completing the Personal Development Workshop

At Chance for Life NGO

Location: Bsharry, North Lebanon

Completion Date: August-September 2017

SKILLS
·          Excellent judgement and analytical skill. (Expert)

·          High degree of professional ethics, integrity and gravitas. (Expert)

·          Have the ability to identify and assess different, concurrent and conflicting options or alternative. (expert)

·         Other skills: very good knowledge of Labor Law and social security.

o     Team leadership.

o    Customer service.

o   Customer care.

o   Time management.

o   Organizational skills.

o   Creative problem solving.

o   Corrective action.

o    Recruitment.

o    Screening.

o    Team management.

o   Communication skills.

o   Energetic.

o   Able to work under pressure.

o   Desire to achieve.

o   Ability to work independently and as a team.

o   Negotiation skills.

o   Adaptable to new environments.

o   Able to initiate and manage change.

o   Inspirational and innovative.

o   Legal compliance

LANGUAGES
English Level: Very Good

French Level: Expert
Arabic Level: Mother tongue