DIEGO ZETINO
2 Masonbrook St, Ottawa, K2J 4C4 | 613-869-1901 | [email protected]

Objective
·        Current business information systems student looking to secure a role in a related position, where I can apply my strong organizational, interpersonal, and computer skills to good use. I am eager to learn and begin my career in this industry.

Skills & Abilities
·        Strong PC and keyboarding skills, and proficient with Microsoft Office applications.

·        Working knowledge of office devices and daily procedures.

·        Excellent interpersonal skills developed in my previous work occupations being in heavily customer service-based positions.

·        Strong organizational skills demonstrated at my previous occupation by having to book service appointments for customers, and file paperwork in a systematized manner.

·        Fast learner with technology and able to adapt quickly when using new computer programs or software.

·        Graduated with a high school French immersion diploma.

Experience
Sales Associate/Service SHOP TECHNICIAN | Sportchek | September 2016 – Present
·        Enthusiastically conversed with customers, escorted them to products, and answered questions about uses and after-care.

·        Assisted customers by recommending appropriate items, ensuring correct sizing and fit, and completing purchases.

·        Received incoming phone calls and scheduled customer repair service appointments based on availability.

·        Rescheduled and rearranged service repairs to fit into schedule that were not completed on time for customers.

·        Prepared the store for promotions by rearranging stock, adding signage, and retagging merchandise.

Customer service representative | Loblaws | June 2014 – August 2016
·        Handled customer complaints and created solutions to resolve customer problems.

·        Answered incoming telephone inquiries and assisted or transferred the call appropriately.

·        Processed refunds and exchanges.

·        Provided information regarding store policies, product information, and ongoing promotions.

Education
Bachelor of commerce
·        Sprott School of Business, Carleton University

·        Concentration: Information Systems

·        Expected Graduation Year: 2019