Dillon Ramclam
Bachelors AvenueBelize City
Cell: +501 629-1031/6109471
[email protected]
Administrative and Senior computer Technician
Profile
Birthdate –august , 7 ,1987
Age -32
Dedicated and resourceful computer technician with 10+ years’ experience in testing, installing, repairing and maintaining a diverse range of hardware, software and peripherals. Well versed in providing quality tier-1 support and customer service. Demonstrated ability to effectively organize incoming tickets and work orders. Known for maintaining a safe and responsible work environment.

Education
High School – Wesley College Belize City.
Primary School – All Saints
Computer Science – National Computer Systems
Relevant Courses:
— Dell System Engineer Training
— MS Office
— NCR and IBM Kiosk
— Keyboarding and Document Formatting
— HP System Engineer
— Microsoft Office (MOS)
— Printer set up and programming
— Database Entry
— Computer Programming and Services
— SQL Essential Training
— A+ certified networking
Key Skills
Office Skills: Office Management
Records Management
Database
Phone repairs Teaching
computer Repairs
tablets repair Front-Desk Reception
Executive Support
SQL Training

Computer Skills: MS Word
A+ certified Networking
Hardware MS Outlook
Printer Service
Software Windows
Microsoft Windows Tech
Troubleshooting
Experience

National Computer Systems

Bennys Home Center Assistant Receptionist and Senior Computer Technician. 2001 to 2016

IT Technician and service Technician
2017 to 2019
TECHNICAL EXPERTISE
● Installation: All kinds of hardware (Branded and non-branded), windows, software, applications and antivirus
● Troubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations management
● Operating Systems: Windows, Linux and Macintosh
● Computer Networks: LAN/WAN/MAN, Cabling
● Customer Service / CRM
● MS Office Suite.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and
knowledgeable response to information requests; screened and transferred calls; and prepared official Company correspondence.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Participated in on-site training sessions.
Evaluated technical issues, solved customer concerns, and troubleshoot computer problems in an efficient and courteous manner. Built custom computers to best serve the customer needs. Scheduled work and ordered parts.
Estimated and invoiced repairs.

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
Well-versed in installing windows, software, applications, antivirus and patches
Working knowledge of modern networking devices and printers
Demonstrated ability to read and understand technical manuals and schematics
Adept at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results
Extensive experience in backup and image management software
Able to configure VPN and server/client side hardware and software
Proven record of managing time and priorities effectively
Known for working efficiently without supervision
Committed to learn and relate technical concepts promptly
Knowledge of lotus notes troubleshooting and configuration
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows XP, Vista, 7 and 8 ,10
Effective skills in supporting server-room team
Familiar with active directory security and policies
Strong attention to detail
Good organizational skills
Able to lift up to 50 lbs plus
Good customer service acumen
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers

References –
Lorenzo Al Cacho Marketing Manager Bennys home center -6020768
Dion Ramclam (Owner) National Computer System & Services-6215927
Darren Gentle Marketing spvsr Bennys Home Center 628-4086