Education

1984 - 1987 BS COMMMERE (MAJOR IN MANAGEMENT- 3RD YEAR) at ST. LOUIS UNIVERSITY, BAGUIO CITY PHILIPPINES

1994-1995 BS COMPUTER SCIENCE at AMA COMPUTER COLLEGE

JUNE 2005 - MARCH 2006 CAREGIVING COURSE at ASIAN CAREGIVING TECHNOLOGY EDUCATION CENTER

JAN 1989 - JUNE 1989 BASIC TOUCH TYPING, COMPUTER COURSE at ALMENA COMPUTER TRAINING CENTER, PETALING JAYA MALAYSIA

Experience

JAN 22- UP TO PRESENT SALES REP/CUSTOMER SERVICE REP. at TSD GLOBAL INC.

RECEIVES INCOMING CALLS AND DO OUTBOUND CALLS AS WELL. ASSIST CUSTOMERS AND PROVIDE BEST CUSTOMER SERVICE EXPERIENCE. ASSIST CUSTOMER FOR WHATEVER CONCERNS, EXPLAIN THE BILLS AND CHARGES. OFFERED PRODUCTS OF AT&T LIKE CELLPHONES, DIRECT TV, INTERNET (UVERSE AND DSL), DIFFERENT KINDS OF APPLICATIONS.

MAY 26, 2014 - OCT 7, 2017 SENIOR PROCESSOR ASSOCIATE (COLLECTION SPECIALIST)/CUSTOMER SERVICE REP. at TATA CONSULTANCY SERVICES

RESPONSIBLE FOR INBOUND AND OUTBOUND CALLS, COLLECTS MORTGAGE PAYMENTS, ASSIST CUSTOMERS FOR PASSWORD RESET, ENROLL CUSTOMER FOR REFINANCE, REPAYMENT AND MODIFICATION PROGRAMS.

NOV. 2009- MAY 2014 EXECUTIVE REPRESENTATIVE at AEGIS PEOPLE SUPPORT

RESPONSIBLE FOR INBOUND AND OUTBOUND CALLS, ASSIST CUSTOMERS ON THEIR BILLS, WALK THRU THE CUSTOMER IN SIGNING UP ON THE WEBSITE TO GET THEIR CREDIT REPORTS, SEND ALERTS AND NOTIFICATION TO THEIR EMAILS IF THERE ARE FRAUD ACTIVITIES.

NOV 2007 - OCT. 2009 CUSTOMER SERVICE REPRESENTATIVE at SYKES PHILIPPINES, INC.

RESPONSIBLE FOR INBOUND AND OUTBOUND CALLS, ASSIST CUSTOMERS FOR ACTIVATION AND GENERATING THE NO. FOR THEIR CELLPHONE. SET UP VOICEMAIL, RING TONE AND RING BACK TONES FOR THE CUSTOMERS.

SEPT 2004 - MAY 2005 EXAM COORDINATOR at WORKPATH

RESPONSIBLE FOR SCREENING PAPERS OF THE APPLICANTS. ADMINISTER THE APPLICANTS FOR INTERVIEW AMND EXAMINATIONS. MAKE RECOMMENDATION FOR FURTHER INTERVIEW AND TRAINING TO FIT-IN WELL WITH THE REQUIREMEMTS FOR THE JOB.

MARCH 18 - APRIL 1999 SALES SECRETARY at JARDINE SCHINDLER ELEVATOR CORP.

REPORTING DIRECTLY TO DEPUTY SALES MANAGER. IN-CHARGED OF TYPING DATA, CORRESPONDENCE, MEMOS, PROPOSALS, QUOTATIONS, DEED OF SALE AND CONTRACTS. RECEIVES INCOMING CALLS AND DO OUTGOING CALLS AS WELL AS APPOINTMENT SETTINGS. IN CHARGED OF HOTEL AND FLIGHT BOOKINGS FOR SALES TEAM AND FOR THE MANAGERS. HANDLING OFFICE SUPPLIES AND INVENTORIES.

JANUARY - JULY 1996 CLERK TYPIST at ROCKWELL LAND CORP.

RESPONSIBLE FOR TYPING THE CONTRACTS FOR CONDOMINIUMS, TYPING ADDENDUM TO SELL, QUOTATIONS ETC.

SEPT. DEC 1994 SALES REPRESENTATIVE at KIRBY PHILS INC.

RESPONSIBLE FOR DEMONSTRATING A MULTI-PURPOSE PRODUCTS LIKE VACUUM CLEANER, BED CLEANER DIRECTLY TO CLIENTS ON HOUSE TO HOUSE BASIS UPON SCHEDULE.

JUNE 1993 - JANUARY 1994 SALES ADMINISTRATION SECRETARY at NESTLE PHILIPPINES

REPORTING DIRECTLY TO MANAGER OF SALES DEPT. RESPONSIBLE FOR RECEIVING INCOMING CALLS HANDLES EXCEPTION LIST OF ALL DIFFERENT AREAS, TYPE PURCHASE ORDER FOR TRAVEL (DOMESTIC), TYPE LETTERS, MEMOS CIRCULARS AND IN CHARGED FOR SETTING UP APPOINTMENTS FOR THE SALES TEAM AND MANAGERS.

APRIL - AUGUST 1992 PERSONNEL STAFF CUM SECRETARY at RC COLA PHILS.

RESPONSIBLE FOR INTERVIEW OF ALL APPLICANTS FOR DRIVER POSITION AND FOR CREDIT COLLECTION. TYPE MEMOS, LETTERS, CIRCULARS OF THE COMPANY. SETTING UP APPOINTMENTS FOR THE MANAGERS.

JULY 30, 1989 - MARCH 1992 DIVISION SECRETARY at INTRINSIC VALUE MANAGEMENT LTD. (PHILS)

REPORTING DIRECTLY TO THE VICE PRES., OF MARKETING DEPT.
RESPONSIBLE FOR INCOMING AND OUTGOING CALLS, RECEPTION WORKS, IN CHARGED OF SCHEDULING THE MEETINGS AND APPOINTMENTS OF THE MANAGERS, HANDLES OFFICE SUPPLIES AND INVENTORIES.