Divina Suizo Lumbay
#125 Zone 4 Upper Bulua Cagayan de Oro City

Misamis Oriental, 9000 Philippines

09175972460 / [email protected] / [email protected]

OBJECTIVE:

To obtain a position where I can use my skills and knowledge of technologies and innovative ideas for the benefit of the establishment.

SKILLS

·         Strong knowledge of caterpillar heavy equipment parts.

·         A good base of knowledge of using DBS, SIS, TMI and Parts manual to provide the needs of the customer.

·         Functional literacy and capability of recognizing part numbers to insure the proper selection of parts.

·         Ability to utilize basic computer function with Microsoft Windows, Office, and various software programs.

·         Strong communication skills and active team player.

·         Ability to adapt quickly to changes.

·         Ability to read, analyze the technical procedure.

·         Ability to communicate clearly.

·         Develop and maintain strong customer relationships.

·         Good at building relationship with customers.

·         High energy, enthusiasm and a drive to succeed.

·         Valid Driver’s License

WORK EXPERIENCE

Parts Counter Sales Man

Monark Equipment Corp.

Brgy.Sinaloc El Salvador City

October 16,2015-Present

·         CUSTOMER SERVICE – Accommodate walk-in and phone-in inquiries of customers, addresses customer complaints, coordinate with the warehouse section for customer requests and provide feedback to customers in order to ensure customer satisfaction.

·         QUOTATION PROCESSING – Provide customers with detailed quotation containing information on basic consumables such as filters, scals, bolts & nuts (parts price, availability, lead time, and freight charges) by using Service Information System (SIS), Technical Marketing Information (TMI), parts books and other reference materials in order to meet customer’s parts requirements.

·         CUSTOMER ORDER PROCESSING – Process purchase orders of customers by placing orders in the Dealer Business System (DBS), coordinates with Credit and Collection (C&C) for order approval and coordinates delivery schedule with Parts Order Processor in order to ensure timely ordering and delivery of products.

·         PARTS RETURN DOCUMENTATION – Process and monitors core returns and parts return documents and generates Credit Memo in order to ensure proper documentation of parts return thru counter.

·         CASHIERING – Performs cashiering functions (invoicing and invoice transmittal to Document Control Center, receipt issuance, sales deposit and transmittal of receipts and cash flow form to treasury) in order to assist is cash flow and on-time payment posting.

·         COORDINATION – Coordinates with Credit Collection (C&C) Section on credit standing of customer’s in order to address customer needs. Coordinates with Cashier and Parts Order Processor (PODS) for the invoicing and payment in order to ensure timely release of parts to customer.

Custodian-Assistant tools

Monark Equipment

Cagayan de Oro City

March 19, 2012 – October 15, 2015

·         Provide tools to the technicians

·         Inventory of tools in tool room and all technicians.

·         Serve miscellaneous to working technicians.

Materials Controller

Magnaphil Systems Sales

Osmeña st. Cagayan de Oro City

·         Control stocks and consumables

·         Purchase materials needed for installation

·         Perform cashiering function

·         Ordering stocks

EDUCATIONAL BACKGROUND

Graduate:                   Bachelor of Science in Public Administration

Bukidnon State University

Malaybalay Bukidnon

High School               Lantapan National High School

Balila Lantapan Bukidnon

TRAININGS                       AGENCY/COMPANY           DATE

Occupational First Aid & BLS-CPR                               Red Cross                 September 28,2018

DBS Training                                                                  Monark                    Aug. 22, 2017

TCDP Jacking, Blocking & Lifting                                  Monark                    May 24, 2017

TCDP Mechanical Principles                                           Monark                    May 23, 2017

Customer Service Excellence for front liner                     Monark                    Feb. 23-24, 2017

Work Attitude & Values Enhancement (WAVE)            Monark                    Jul. 15-16, 2015

TCDP Occupational Health & Safety Training”              Monark                    April 21, 2015

Basic Training course of Pollution Control Officer        DENR                    March 12-14, 2014

Basic Training course of Pollution Control Officer II     DENR                   July 23-25, 2014

Yellow Belt “Courier” Training                                        Monark                 Nov.18, 2013

Work attitude and values Enhancement                            Monark                  Feb. 18, 2013

Interpersonal communication skills                                   Monark                  Feb. 19, 2013

CHARACTER REFERENCES:

Jonas E. Capute

Parts Counter Supervisor

Cel#: 09175459810

Lerni Ugsod

Warehouse Supervisor

Cel#: 09175975179