Dwayne Shawn Henry
Home Address: Royal Flat District, Williamsfield Post Office, Manchester, Jamaica, JMDMR27.

Canadian Address: 10 Rhapsody Crescent, Brampton, Ontario, Canada L6P4E7.

Telephone: Mobile (876)510-4535 and Home-phone (876)569-5546
Email Address: [email protected]
LinkedIn Address: https://www.linkedin.com/in/dwayne-s-henry-464a7a94/

OBJECTIVE:
To utilize my skills and abilities, providing opportunities as means for growth and development holistically, both internationally and locally.

EDUCATIONAL BACKGROUND:
1. Northern Caribbean University
*Bachelor of Science Degree in Biochemistry
*Associates of Science in Biology
GPA (Grade Point Average): 3.04  (August 2015 – January 2019)

2. Knox College High School
Ten (10) Caribbean Examination Council (CSEC) Passes
(High-School Graduate) (August 2008 – July 2013)

Subjects Include:
Biology (III); Chemistry (III); English A – Language (II) and English B – Literature (II); Human
and Social Biology (II); Information Technology (II); Mathematics (II), Physics (III); Technical
Drawing (II); and Visual Arts (II).

PROJECTS ENROLLED:
1. Northern Caribbean University Science Student’s Association
Position: Vice-President
Department of Biology, Chem. and Environmental Sciences (August 2017 – August 2018)

2. Northern Caribbean University Science Student’s Association
Position: Assistant Executive Secretary
Department of Biology, Chem. and Environmental Sciences (August 2016 – August 2017)

3. Jamaica Conference Youth Leadership
Position: Knox College Sixth Form Association
(Interschool-Christian Fellowship Division) (April 2014)

4. Steps to Work: Summer Camp 2011
Ministry of Labor and Social Security
(Certification of Participation) (July 2011 – August 2011)

PROFESSIONAL WORK EXPERIENCE:
I. Sutherland Global Services Inc., Jamaica .……….…….………….. April 2018 – Currently
Address: 18C – 18D Wards Avenue, Mandeville, Manchester, Jamaica.
Positions: Sales/Telesales Consultant, Retention Specialist, Technical and Operational Support, Senior Customer Solutions Expert, Solutions Engineer, Sales and Customer Representative.
Duties Included: Telecommunications service provider, Business development service, Inbound and Outbound Sales, Account Management, Retention, Operational Analytics.
Programme: American Telephone, and Telegraph Inc. (AT&T)
Aim: The job prepares individuals holistically in process transformation services. The most constant thing existing at Sutherland is “change” – it enhances adaptability, designed to execute exceptional customer satisfaction in every aspect. The main focuses range from sales, having dealing with: internet/broadband, cellphones, landlines or telephone services, to operational with
regards to billing and financial support, account management, technical support; also retaining.

II. OMG Restaurant and Café Limited……………………………….. July 2017 – July 2018
Address: 1 Cobblestone Professional, Mandeville, Manchester, Jamaica.
Positions: Waiter and Server, Bartender, Dish washer, Host, Cashier and Accountant, Entertainer, Customer Representative.
Duties Included: Serving guests, preparing meals, mixing cocktails/drinks, planning and hosting events, setting up for functions, accepting calls, sanitation, cashing of goods.
Aim: The job encompasses several duties which were taken on effectively and carried out successfully. From taking orders, assisting with the preparation of meals (both food and drinks), while accepting inbound calls to the cashing of goods and ensuring customer satisfaction. Not limited to sanitation, setting up for functions, and hosting events (especially singing as means of
entertainment, checking off and closing at the ending of the night shifts.

III. N.C.U.: University Business Services.……………………………… Sept. 2014 – Aug. 2016
Address: Northern Caribbean University, Manchester Road, Mandeville, Manchester, Jamaica.
Position: Sales and Customer Representative, Financial Assistant, Cashier and Accountant, Storage Maintenance Specialist, Graphic designer.
Duties Included: Assisting customers with the purchases of books, orders, gift items, accepting calls, cashing of goods, storage maintenance, etc.
Aim: The job is business-oriented where we strive to increase revenues by increasing the number of customer satisfaction, the frequency of transactions per customer aimed primarily to increase average transactions. The University Business Services (UBS) has several departments: from Finance, Bookstore, Restaurants, and few others – all having one main focus in mind, to make money. The job has contributed to self-growth, financial-planning, smart and wise investments, and have aided in me completing my course of study at university by working and studying.

IV. Central Medical Laboratory Ltd. ………………………………….Jan. 2014 – Sept. 2014
Address: 11 Caledonia Road, Mandeville, Manchester, Jamaica.
Position: Bearer
Duties Included: Drop offs of medical documents to various medical offices, custodial works
Aim: The job primarily is packaging medical documents to be dropped off to various medical offices for doctors to have access to patients results. It assisted me in being effective at delivery.

SKILLS HIGHLIGHT:
1. Accounting, 7. Microsoft Word, 13. Financial Assistant,
2. Spreadsheet, 8. Solutions Engineer, 14. Food Preparation,
3. Data Analyst, 9. Customer Service, 15. Public Speaking and Singing,
4. Sales Representative, 10. Technical Support, 16. Play-Wright and Drama,
5. Filing, 11. Account Management, 17. Graphic Designing
6. Project Management, 12. Telecommunications Expert, 18. Photography

SPECIAL AND MAJOR SKILLS:
Good oral and written communication, Computer literate, Leadership qualities, Teamwork skills, Organizational skills, Problem solving skills, Adaptability, Detail oriented, and Analytical skills.

EXTRA-CURRICULUM:
 Track And Field
 Inter-School Christian Fellowship
 Sign Language
 Science Students’ Association
 Debating
 Journalism
 Visual and Performing Arts Club

HONORS/AWARDS:
 Placement and Career Expo: UWI Essay Competition 2014 (2nd Place Winner)
 JCDC Visual Arts Competition and Exhibition 2015 (5 pieces entered)
 Allen- Shaw Foundation Inc. Writing Competition (Short Story) (Published)
 Honors Convocation – Dean’s List

REFERENCES: (Available upon Request)