EDEN SHEILO MARIE OCFEMIA
[email protected] | +639776111136Lot 472, Block 6, Bagong Silang, Sucat, Muntinlupa City

PROFESSIONAL SUMMARY:

• Hardworking and dedicated customer and technical representative in the field of BPO Industry for more than 2years and counting. Highly accomplished in delivering good customer service. Team-oriented and focused on creating relationships that lead to long-term growth.

SKILLS:

• Communication
• Ability to work under pressure
• Time management
• Adaptability

WORK HISTORY:

April 2017 – CURRENT

Customer/Technical Service Representative| IBEX Global – Lungsod ng Parañaque, NCR

• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

EDUCATION:
March 2010 Philippine Normal University, Manila, NCRBachelor in Science for Physics Teachers: Physics Teacher Education