Edna Sequeira Administrative Assistant

ExcelExcellent communication skills with proficiency in EnglishExcellent computer skills with proficiency in WordOffice Manager Skills and highly organizedPowerPoint and Outlook)


303 Lourdes Tower, Gautam Buddha Marg, Orlem, Malad-West, Mumbai-400064

Email: [email protected]




Administrative professional with 15 years of office experience.

Areas of expertise include: Strong Microsoft Office skills ▪ Excellent communication skills (English & Hindi) ▪ Presentation skills ▪ Calendar Management ▪Reports ▪Time Keeper ▪ Customer Service ▪ Public Relation and Organizing Events


Professional Experience
Administrative Assistant                                                                               09/2012 to Current

U. S. Consulate General, Mumbai

Support  the Community Liaison Program;

·         Reaching out to the newly assigned or arriving officers and family members, and providing  pre-arrival information, orientation, and assistance with settling in at post.

·         Newsletter Editor i.e. preparing the weekly newsletter, administering the CLO Facebook page and SharePoint site.

·         Coordinating and organizing events (Trails, Cultural, Morale boosting and Fundraising).

·         Prepares reports, and update documents, referrals and resources on the Intranet and SharePoint.

·         Timekeeper and  providing other clerical duties such as requesting office supplies, events coordination, sending out meetings request, maintaining the cash and liaising with local organizations and contacts.

·         Single handedly handling the CLO operations since June 2016.


Visa Support Assistant                                                                                  06/ 2011 to 08/2012

British Deputy High Commission, Mumbai

·         Data checking, ensuring every application was carefully checked and all the relevant information was made available to ECOs when an application was being assessed.

·         Completed checks and ensured the results were accurately recorded.

·         Kept myself updated with operational and policy changes to contribute towards a high level decision-quality being maintained.

·         Assisted in visa writing, sent out acknowledgment/ decision letters to applicants within the deadline.

·         Responded to telephonic / email inquiries/ Data entry/Filing /Photocopying etc.


·         Ensured that RALON and Visa Services were informed of any emerging risks for  robust decision.

·         Also worked on the weekly and monthly statistics reports that was given to the Manager/ Team Leader on time.


Senior Executive- Customer Care & Operations                                         08/ 2010 to 06/2011

Gandhi Automations Pvt. Ltd., Mumbai

·         Provided leadership to customer service department

·         Prepared management reports

·         Handled all major customer complaints such as accident sites and breakdowns.

·         Investigated and solved customer problems passed on by the customer service associates which were complex or long standing problems.

·         Generated revenue through sales of accessories, service and AMC contract.


Front Desk Agent                                                                                           04/2009 to 12/2009

Quality Inn & Suites, Edmonton

·         Reconciled the restaurant and hotel transactions and prepared the Night Audit reports.

·         Checked –in and checked out guests.

·         Answered all telephonic inquires and booked reservations.

·         Handled cash and credit card payments.

·         Fostered and maintained good relationship with guest & provided timely and efficient service.

·         Handled clerical duties of, photocopying, faxing, filing etc.


Assistant Manager                                                                                         07/2000 to 09/2008

Birla Sun Life Distribution Co. Ltd., Mumbai

·         Assisted with coordination of various integrated communication and marketing activities.

·         Prepared management reports and the daily MIS.

·         Handled the operational functions and service activities of the customer service team.

·         Liaised with the Asset Management Companies.

·         Supported and collaborated with channel partners, sales team and interdepartmental heads.

·         Assisted the Sales Head in Channel Projects – Budget, Business expansion plan, Presentations.

·         Provided administrative and sales support to the team.

(Prior to my promotion to assistant manager, I handled the profile of Senior Customer Service Executive at the investment counter and provided administrative support to the sales team and our advisor’s.)


Customer Service Executive                                                                         11/1998 to 06/2000

Elbee Services Ltd., Mumbai

·         Handled the documentation of cargo clearance.

·         Handled customer complaints and registered pick –ups.

·         Provided corporate customers with services of tracking their shipments and getting them delivered on time.

·         Promoted sales and service contracts to corporate clients.


Customer Service Executive                                                                         11/1996 to 08/1998

Tangerine Informatique Ltd., Mumbai

·         Handled customer complaints.

·         Maintained engineers schedule to attend to customers complaints.

·         Generated sales from existing customers and also from walk-ins.

·         Handled cash and other mode of payments, prepared the daily and weekly collection report.



·         Felicitated with two Eagle Awards (certificates and cash) for outstanding performance and above par performance  & superior performance, customer care and teamwork at my current work place ( U. S. Consulate General)

·         Felicitated with Mission High Award (certificate and cash) for single handedly handling  the CLO program.

·         Thank you Letter from Nancy Pelosi, Congressional Delegation.

·         Awarded for Best Performance during my tenure in Birla Sun Life Distribution Co.Ltd.

·         Felicitated with certificates for Best performance & Group Discussion during my tenure in Tangerine Informatique Ltd.


Education / Trainings

·         Post Graduate Diploma in Business Management- K. C. College of Management Studies, Mumbai.

·         Bachelor’s Degree (Sociology) – St. Andrews College of Commerce & Arts, Mumbai.

·         Diploma in Computer Programming – Jetking School of Computer Science, Mumbai.

·         Association of Mutual Funds in India Certification – AMFI.