Edna Sequeira

EDNA SEQUEIRA

303 Lourdes Tower, Gautam Buddha Marg, Orlem, Malad-West, Mumbai-400064

PROFILE
Administrative professional with 15 years of office experience.

Areas of expertise include: Strong Microsoft Office skills ▪ Excellent communication skills (English & Hindi) ▪ Presentation skills ▪ Calendar Management ▪Reports ▪Time Keeper ▪ Customer Service ▪ Public Relation and Organizing Events

Professional Experience
Administrative Assistant 09/2012 to Current

U. S. Consulate General, Mumbai

Support the Community Liaison Program;

· Reaching out to the newly assigned or arriving officers and family members, and providing pre-arrival information, orientation, and assistance with settling in at post.

· Newsletter Editor i.e. preparing the weekly newsletter, administering the CLO Facebook page and SharePoint site.

· Coordinating and organizing events (Trails, Cultural, Morale boosting and Fundraising).

· Prepares reports, and update documents, referrals and resources on the Intranet and SharePoint.

· Timekeeper and providing other clerical duties such as requesting office supplies, events coordination, sending out meetings request, maintaining the cash and liaising with local organizations and contacts.

· Single handedly handling the CLO operations since June 2016.

Visa Support Assistant 06/ 2011 to 08/2012

British Deputy High Commission, Mumbai

· Data checking, ensuring every application was carefully checked and all the relevant information was made available to ECOs when an application was being assessed.

· Completed checks and ensured the results were accurately recorded.

· Kept myself updated with operational and policy changes to contribute towards a high level decision-quality being maintained.

· Assisted in visa writing, sent out acknowledgment/ decision letters to applicants within the deadline.

· Responded to telephonic / email inquiries/ Data entry/Filing /Photocopying etc.

· Ensured that RALON and Visa Services were informed of any emerging risks for robust decision.

· Also worked on the weekly and monthly statistics reports that was given to the Manager/ Team Leader on time.

Senior Executive- Customer Care & Operations 08/ 2010 to 06/2011

Gandhi Automations Pvt. Ltd., Mumbai

· Provided leadership to customer service department

· Prepared management reports

· Handled all major customer complaints such as accident sites and breakdowns.

· Investigated and solved customer problems passed on by the customer service associates which were complex or long standing problems.

· Generated revenue through sales of accessories, service and AMC contract.

Front Desk Agent 04/2009 to 12/2009

Quality Inn & Suites, Edmonton

· Reconciled the restaurant and hotel transactions and prepared the Night Audit reports.

· Checked –in and checked out guests.

· Answered all telephonic inquires and booked reservations.

· Handled cash and credit card payments.

· Fostered and maintained good relationship with guest & provided timely and efficient service.

· Handled clerical duties of, photocopying, faxing, filing etc.

Assistant Manager 07/2000 to 09/2008

Birla Sun Life Distribution Co. Ltd., Mumbai

· Assisted with coordination of various integrated communication and marketing activities.

· Prepared management reports and the daily MIS.

· Handled the operational functions and service activities of the customer service team.

· Liaised with the Asset Management Companies.

· Supported and collaborated with channel partners, sales team and interdepartmental heads.

· Assisted the Sales Head in Channel Projects – Budget, Business expansion plan, Presentations.

· Provided administrative and sales support to the team.

(Prior to my promotion to assistant manager, I handled the profile of Senior Customer Service Executive at the investment counter and provided administrative support to the sales team and our advisor’s.)

Customer Service Executive 11/1998 to 06/2000

Elbee Services Ltd., Mumbai

· Handled the documentation of cargo clearance.

· Handled customer complaints and registered pick –ups.

· Provided corporate customers with services of tracking their shipments and getting them delivered on time.

· Promoted sales and service contracts to corporate clients.

Customer Service Executive 11/1996 to 08/1998

Tangerine Informatique Ltd., Mumbai

· Handled customer complaints.

· Maintained engineers schedule to attend to customers complaints.

· Generated sales from existing customers and also from walk-ins.

· Handled cash and other mode of payments, prepared the daily and weekly collection report.

Achievements

· Felicitated with two Eagle Awards (certificates and cash) for outstanding performance and above par performance & superior performance, customer care and teamwork at my current work place ( U. S. Consulate General)

· Felicitated with Mission High Award (certificate and cash) for single handedly handling the CLO program.

· Thank you Letter from Nancy Pelosi, Congressional Delegation.

· Awarded for Best Performance during my tenure in Birla Sun Life Distribution Co.Ltd.

· Felicitated with certificates for Best performance & Group Discussion during my tenure in Tangerine Informatique Ltd.

Education / Trainings

· Post Graduate Diploma in Business Management- K. C. College of Management Studies, Mumbai.

· Bachelor’s Degree (Sociology) – St. Andrews College of Commerce & Arts, Mumbai.

· Diploma in Computer Programming – Jetking School of Computer Science, Mumbai.

· Association of Mutual Funds in India Certification – AMFI.

Edna Sequeira Administrative Assistant