EDNA SEQUEIRA

303 Lourdes Tower, Gautam Buddha Marg, Orlem, Malad-West, Mumbai-400064

Email: [email protected]

PROFILE
Administrative Assistant with eight years experience supporting multiple senior officers and team.

Areas of expertise include: Strong Microsoft Office skills ▪ Excellent communication skills ▪ Presentation skills ▪ Calendar Management ▪Reports ▪Time Keeper ▪ Customer Service ▪ Public Relation and Organizing Events

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Professional Experience
1)      Administrative  Assistant  – US Consulate, Mumbai (From Sep’ 2012)

Responsibilities: Provides support to the Community Liaison Program.

·         Reaching out to the newly assigned or arriving officers and family members, and providing  pre-arrival information, orientation, and assistance with settling in at post.

·         Newsletter Editor i.e. preparing the weekly newsletter, administering the CLO Facebook page and SharePoint site.

·         Coordinating and organizing events (Trails, Cultural, Morale boosting and Fundraising).

·         Prepares reports, and update documents, referrals and resources on the Intranet and SharePoint.

·         Timekeeper and  providing other clerical duties such as requesting office supplies, events coordination, sending out meetings request, maintaining the cash and liaising with local organizations and contacts.

·         Single handedly handling the CLO operations since June 2016.

2)      Visa Support Assistant – British Deputy High Commission, Mumbai (Jun’ 2011 to  Aug’ 2012)

Responsibilities: Provided administration/clerical support to many Visa Officers  –

·         Data checking, ensuring every application was carefully checked and all the relevant information was made available to ECOs when an application was being assessed.

·         Completed checks and ensured the results were accurately recorded.

·         Ensured that RALON and Visa Services were informed of any emerging risks for  robust decision.

·         Also worked on the weekly and monthly statistics reports that was given to the Manager/ Team Leader on time.

·         Kept myself updated with operational and policy changes to contribute towards a high level decision-quality being maintained.

·         Assisted in visa writing, sent out acknowledgment/ decision letters to applicants within the deadline.

·         Responded to telephonic / email inquiries.

·         Also did Data entry/Filing /Photocopying etc. duties.

3)      Senior Executive- Customer Care & Operations- Gandhi Automations Pvt. Ltd.

(Aug’ 2010 to Jun’2011)

Responsibilities:

·         Provided leadership to customer service department

·         Prepared management reports

·         Handled all major customer complaints such as accident sites and breakdowns.

·         Investigated and solved customer problems passed on by the customer service associates which were complex or long standing problems.

·         Generated revenue through sales of accessories, service and AMC contract.

4)      Front Desk Agent – Quality Inn & Suites (Apr’ 2009 to Dec’ 2009)

Responsibilities: Handled the profile of the front desk – Night Auditor

·         Reconciled the restaurant and hotel transactions and prepared the Night Audit reports.

·         Checked –in and checked out guests.

·         Answered all telephonic inquires and booked reservations.

·         Handled cash and credit card payments.

·         Fostered and maintained good relationship with guest & provided timely and efficient service.

·         Handled clerical duties of, photocopying, faxing, filing etc.

5)      Assistant Manager – Birla Sun Life Distribution Co. Ltd. (Jul’2000 to Oct’ 2008)

Responsibilities:

·      Assisted with coordination of various integrated communication and marketing activities.

·      Prepared management reports and the daily MIS.

·         Handled the operational functions and service activities of the customer service team.

·      Liaised with the Asset Management Companies.

·      Supported and collaborated with channel partners, sales team and interdepartmental heads.

·      Assisted the Sales Head in Channel Projects – Budget, Business expansion plan, Presentations.

·      Provided administrative and sales support to the team.

(Prior to my promotion to assistant manager, I handled the profile of Senior Customer Service Executive at the investment counter and provided administrative support to the sales team and our advisor’s.)

6)      Customer Service Executive – Elbee Services Ltd (Nov’ 1998 to Jun’ 2000)

Responsibilities:

·         Handled the documentation of cargo clearance.

·         Handled customer complaints and registered pick –ups.

·         Provided corporate customers with services of tracking their shipments and getting them delivered on time.

·         Promoted sales and service contracts to corporate clients.

7)      Customer Service Executive – Tangerine Informatique Ltd (Nov’ 1996 to Aug 1998)

Responsibilities:

·       Handled customer complaints.

·       Maintained engineers schedule to attend to customers complaints.

·       Generated sales from existing customers and also from walk-ins.

·       Handled cash and other mode of payments, prepared the daily and weekly collection report.

Achievements:

Ø  Felicitated with two Eagle Awards (certificates and cash) for outstanding performance and above par performance  & superior performance, customer care and teamwork at my current work place ( U. S. Consulate General)

Ø  Felicitated with Mission High Award (certificate and cash) for single handedly handling  the CLO program.

Ø  Thank you Letter from Nancy Pelosi, Congressional Delegation.

Ø  Awarded for Best Performance during my tenure in Birla Sun Life Distribution Co.Ltd.

Ø  Felicitated with certificates for Best performance & Group Discussion during my tenure in Tangerine Informatique Ltd.

Education / Trainings:

·         Post Graduate Diploma in Business Management- K. C. College of Management Studies, Mumbai.

·         Bachelor’s Degree (Sociology) – St. Andrews College of Commerce & Arts, Mumbai.

·         Diploma in Computer Programming – Jetking School of Computer Science, Mumbai.

·         Association of Mutual Funds in India Certification – AMFI.

References:               Upon request