Edrick Nicole McKnight HR/Operations Manager


Highlights of Qualifications ___
Background to include strong Operations, Recruiting, Staffing, Management, and HR Generalist experience in the Banking, Mortgage, Contingent Staffing and Natural/Organic Foods Distribution industries.

 Accustomed to working in fast-paced, operational deadline driven environments utilizing strong strategic planning, financial analysis, process improvement, problem solving and organizational skills.
 Excellent relationship building, contract negotiations, operations, supervisory and networking skills.
 Full-cycle recruitment experience for all exempt and non-exempt positions. Ability to develop creative solutions in response to difficult and competitive market conditions.
Operations & Administration
 Develop, present and implement new workflows to streamline daily operations, and lower overhead costs.
 Manage multiple projects daily throughout the district. Delegating tasks to utilize each employee’s strengths and skills to ensure projects are implemented quickly and correctly with minimal supervision.
 Created and improved procedural guidelines based on the individual needs of each of our 3 branch offices and 3 partnered staffing locations.
 Organized and efficient in the art of time management and maximizing the use of corporate and field support resources.
 Excellent at sizing up situations, prioritizing a multitude of daily tasks and responsibilities; can always be counted on to finish assignments on time while exceeding quality expectations.
 Enthusiastic ability to think creatively and strategically when developing new ideas for satisfying customer needs, recruiting struggles and internal team building.
 Serve as liaison between upper management and employees by handling questions and striving to resolve work-related concerns and points of contention.
 Knowledge of business and leadership principles involved in strategic planning, resource allocation, budget projection and human resource functions.
 Plan, develop and provide orientation, training and staff development programs, using a variety of instructional and demonstrative methods.
 Motivate employees through a team centered approach to leadership, encouraging utilization of a 360 degree evaluation approach to gaining and giving constructive feedback and awards, inspiring clear direction, career-pathing and progression as well as providing the mentorship necessary for valued employee retention.
Human Resources
 Reconciled a team that was experiencing employee morale issues. Interviewed team members and leadership; observed team meetings, created team building exercises and mandatory training.
 Experienced in developing and implementing recruiting processes, tools and materials. Ability to develop recruiting strategies based upon an extensive knowledge of multiple sourcing methods for various industry verticals.
 Centralized training and development budget to reduce costs while making the process more aligned to core strategy and values.
 Experienced corporate classroom trainer; developing recruitment plans, selection process, interviewing, on boarding and retention management.
 Assess HR risk and determine risk assessments for managerial decisions.
Employment History
Operations Manager, Kelly Services Waterloo, IA
January 2017 to December 2017
 Responsible for maintaining successful district operations. This included hiring and developing a team with strong sales and recruiting skills as well as ensuring consistent achievement of our district’s budgetary and financial goals.
Branch Manager, Kelly Services Waterloo, IA
August 2014 to December 2016
 Focused on the Branch’s business goals including meeting/exceeding budget in sales, gross profit, and contribution. This was done through new business development, business retention, service delivery, recruiting/retention and administration/finance.
Ninja Service Team Member, Kelly Services Jacksonville, FL
January 2013 to July 2014
 Traveled the country as a company Subject Matter Expert leading large transition and new hire projects; hired, trained and coached new internal Kelly Services employees.
Staffing Supervisor, Kelly Services Jacksonville, FL
June 2012 to December 2012
 Acquired and filled orders, managed the order life cycle, resolved problems, and developed business through customer service calls and proactively marketing candidates.
TD Bank, Contract Recruiter Jacksonville, FL
September 2011 to April 2012
 Was responsible for North and Central Florida staffing needs which included all Bank/Retail location roles and positions.
Experis, Contract Recruiter Atlanta, GA
July 2011 to September 2011
 Focused primarily on the recruitment of IT and finance positions using internal and external advertising programs to ensure high visibility with potential candidates.
Acosta Sales & Marketing, Contract Recruiter Jacksonville, FL
March 2011 to May 2011
 Filled merchandiser openings that covered big box retail and grocery stores nationwide.
Goodwill of North Florida, Employment Specialist Jacksonville, FL
May 2009 to February 2011
 Coached and trained prospective job seekers, helping them to improve their interview skills and resumes before applying to targeted companies.
Self Employed, Head Hunter Atlanta, GA
April 2008 to April 2009
 Secured business from a major pharmacy to implementation an equipment installation project for multiple locations covering 4 states.
 Secured business with a hotel chain in the Atlanta area placing housekeeping staff.
Argosy University – Phoenix, AZ
Masters of Human Resource Management

University of Phoenix – Phoenix, AZ
Masters of Business Administration in Global Management

Valdosta State University – Valdosta, GA
Bachelor of Science Psychology