Edwin Silva IT Graduate with 11 years experience in customer service



Bur Dubai, United Arab Emirates 050-9015265 / 055-7267154


A very proactive, dedicated individual with in-depth experience in customer service & security management. Have excellent communication skills, highly organized, and multi-tasking skills. Has the ability to work unsupervised but also works well as part of the team work. Takes pride in meeting and exceeding employer expectations. Willing to learn and change any field of work.


 Computer literate

 Self-motivation and ability to take the initiative

 Possesses good English communications skills both oral and written

 Ability to work in a fast paced and multi-disciplinary environment

 Hardworking, reliable, trustworthy and a fast learner


Spark Security Services

P.O. Box: 37940 Abu Dhabi,

UAE Feb 2014 – Nov 2016

Site: GASCO (Abu Dhabi Gas Industries Ltd.)

Position : Security Shift Leader

Duties & Responsibilities: Supervising security personnel; Carrying out close supervision of on-site security personnel; Scheduling the work and duties of individual security officers; Immediately responding to any problems; Providing leadership, guidance and support to security staff; Writing clear reports and logs; Operating CCTV cameras; Checking and setting alarm systems; Checking fire systems and fire equipment; Completing reports of alarms, incidents, and complaints; Ensuring the safety and security of employees; Ensuring the protection of property and assets; Professionally handling all sensitive and confidential information; Handling complaints in a diplomatic manner; Watch for irregular or unusual conditions that may create security concerns or safety hazards. Permit authorized persons and vehicle to enter property and monitors entrances and exits; Provide assistance to employees and visitors in a courteous and professional manner.

SM City Manila Metro Manila,

Philippines Feb 2012 – Jan 2014

Position: Storekeeper

Duties & Responsibilities: To exercise general control over all activities in Stores Department; To ensure safe keeping both as to quality and quantity of materials; To maintain proper records; To initiate purchase requisitions for the replacement of stock of all regular stores items whenever the stock level of any item of store approaches the minimum limit fixed in respect thereof; To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit; To check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places; To reserve a particular material for a specific job when so required; To issue materials only in required quantities against authorized requisition notes/material lists; To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc

Secure Plus Security

LLC Jebil Ali, Free Zone, Dubai, U.A.E

Oct 2008 – Feb 2009

Site: Saba Tower, Jumeirah Lake Towers, Dubai UAE

Position: Receptionist cum Security

Duties & Responsibilities: Welcomes and attends to all the visitors, tenant and owners quest and permanent staff in a polite and courteous manner while maintaining the image of the company; Issuing of electronic access passes to visitors/contractor pass and permanent residents; Provide weekly/monthly report of visitors, quest, contractors, and incidents; Ensuring the key management is adhered; Log all observation, accident, incident details in security log sheet; Report any observation, accident, incident directly to the security manager and to any concern authority if necessary; Filing & maintain the documents of the reception and forwarding messages to the operation; Process incoming and outgoing communication from clients and all matters related to the management.

Secure Plus Security

LLC Jebil Ali, Free Zone, Dubai, U.A.E

March 2009 – Oct 2011

Site: The Jewels, Marina, Dubai, UAE | Golden Mile, Palm Jumeirah, Dubai, UAE

Position: Security Team Leader

Duties & Responsibilities: Ensuring that the work place is properly managed and secure at all times; Carrying out competency reviews on security staff, ensuring that they are aware of what their job role entails and that they are carrying out their duties; Carrying out risk assessments and inductions for new members of security staff; Overseeing and ensuring that the C.C.T.V systems are operational and being used correctly, fire alarm systems are working, responding to emergency call outs; Liaising with either the security officer, client, manager on a daily basis; Reporting any problems with staff, safety, building conditions or any other security based problems that prop up; Ensuring on a daily basis that the security staff are doing their job correctly; Lead a team of security officers in providing world class security for your employers.

Manila International Airport Authority

Pasay City, Philippines Oct. 2004 – Feb. 2007

Position: Aviation Security Specialists

Duties & Responsibilities: Primary responsibility is to detect and deter from deviation of the norm; Monitoring the area of responsibility for the safety of the establishment and passengers as well as the facilities of the Airport; Giving efficient passenger care and implementing rules and regulation of the airport; Information of some details about airport policies and keeping safe the area of responsibility; Made a substantial contribution in providing assurance to the safety of the client, passengers, staff and the area of responsibility; Serve as of the resource of information and assurance of the safety of the Airport vicinity.


Successfully passed in the following 4 modules:

 Rules & Responsibilities of security personnel

 Key activities of security personnel

 Responsibilities of security for Health & Safety and dealing with emergencies

 Communication and customer care for security personnel


System Technology Institute (STI Colleges)

Taft Avenue, Manila, Philippines

Computer Technician (Diploma Received) 1998 – 2000


Passport Number: EB5376867

Expiry Date: March. 09, 2017

Visa Status : Visit Visa


Jun 1998/ April 2000 Computer Technician at System Technology Institute


Feb 2014/Nov 2016 Security Shift Leader at Spark Security Services
Feb 2012/Jan 2014 Store Keeper at SM City Mall
Oct 2009/Oct 2011 Security Team Leader at Secure Plus Security
Feb 2004/Jan 2007 Aviation Security at Manila International Airport Authority