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Egemen Aydin Customer Service Professional

Vancouver Egemen-Aydin-Resume.pdf

Egemen Aydin
1212 Howe Street | V6Z 2M9 | Vancouver, BC | (604) 318-5292 | [email protected]
Work Experience
Communications Agent – Sheraton Vancouver Wall Centre Hotel December 2017 – May 2018
 Directed all telephone calls to their appropriate destination in a timely, efficient and accurate manner.
 Communicated with hotel staff in many departments using the radio system to relay messages.
Installation Assistant – Flexstone Coatings (Seasonal) August 2017 – November 2017
 Applied Flexstone’s flooring solutions to Sundecks and Roof Decks in the Lower Mainland.
 Managed customer’s expectations about the end result of their new floor throughout each job.
In Home Solutions Consultant – Shaw Communications April 2016 – September 2016
 Qualified potential clients and pitched a suitable cable solution to meet their entertainment needs.
 Persuaded customers to leave their current provider and use Shaw for their cable services.
Sales Associate – Excelsior Building Maintenance (Intern) March 2015 – May 2015
 Cold called businesses to setup quota appointments for Sales Manager to close the sale.
 Organized the company’s Sales Force and recorded detailed entries of calls made.
Brand Ambassador – GMR Marketing (Seasonal) August 2012 – October 2012
 Interacted with consumers, developed and maintained relationships with on-location staffs.
 Represented brands such as Telus, Palm Bay and Shaw as an on-site brand ambassador.
Marketing Experience
 Essentials of Marketing – developed promotion budgets, messages and strategic media choices for a unified marketing plan.
 Marketing Communications – designed creative strategies and materials used for print, radio and TV.
 Computer Applications Marketing – utilized Microsoft Office Suite to create databases, reports and presentations.
 Marketing Research – evaluated appropriate research methods to analyze primary and secondary data effectively.
 International Marketing – analyzed foreign environments to decide market potential and develop market entry strategies.
 Marketing Analytic Strategic Decisions – applied Marketing KPI and Data Visualization methods for dashboard reporting.
 Internet Marketing Applications – created an online marketing campaign with a focus on increasing total revenue.
Education
British Columbia Institute of Technology – Burnaby, BC September 2013 – December 2015
Marketing Management – Professional Sales Diploma
Certifications
Social Media Training for Business April 2015
Hootsuite Media Inc.
Hootsuite Certification and Enterprise Training April 2015
Hootsuite Media Inc.