ELISA BIADO ZAMUDIO
Blk17 Lot 5 Ridegcrest Subdivion, Imus Cavite
09176316271
38 years old Female Married
14 July 1980 Filipino Roman Catholic
EDUCATIONAL BACKGROUND
COLLEGE BS INFORMATION MANAGEMENT 1998-2002
JOB OBJECTIVE:
To obtain an experience and knowledge related to Information Technology, Customer Services, Events, Marketing and Management. I am interested in Administrative functions, willing to work involving training and development.
SKILLS:
Knowledgeable and with experience in customer service for publishing, financial, marketing and sales.
WORKING EXPERIENCES
American Technologies Inc.
January 2017- present
Marketing Manager
In charge of Corporate accounts (Panasonic, Vivitek, Fujitsu, HD focus, Huion, SCALA, ABB)
Coordinates Events from planning to execution (ingresss-egress)
Responsible for branding of the products
Manages onsite events
Events Organizer
HSBC
February 20,2012 – May 2013
Collections Specialist
In charge of collections for delinquent accounts
Recieves inbound calls for credit inquiries
credit advisor
HOUSE CUBE
February 2009- December 2011
Incharge of overall Management of the establishment
Events Manager
SUTHERLAND GLOBAL SOLUTIONS
October 20,2008 – February 2009
Customer Service Specialist
Recieves inbound call for quickbooks inquiries
Upsells Quickbooks
APAC CUSTOMER SERVICE PHILIPPINES
January 19,2007- July 29, 2008
Customer Service Reperesentative
Receives inbound call for Bellsouth Campaign
Promotes new products & promotions offered by BELLSOUTH
Saves customer from cancelling thier accounts
SITEL CUSTOMER CARE PHILIPPINES
March 21,2005 – May 10, 2006
Customer Care Professional
Does outbound calls for the campaign Chartered Marketing Services & Mass marketing insurance group
AIR RELAY CORPORATION
October 2003- March 2005
Telephone sales representative/ COACH
Does outbound calls for the campaigns Memberworks, Galways, Metris and Cross country Banks
Coaching for Memberworks Campaign
Handles supervisory calls and floor support
assist newbies on account inquiries and how to efficiently use the system
Conduct huddles for new updates and coaches effective marketibg strategies