Elma A. Campaña
Pondol Tayud, Consolacion, Cebu Philippines
+63967-204-1933 // +63999-850-4527
[email protected]

OBJECTIVE
To work in a prestigious and reputable company that can give me an opportunity to enhance my knowledge, abilities and capabilities where I can maximize my skills and experience for growth and advancement of myself and for the maximum profit of the organization.

EDUCATION
Bachelor of Science in Business Administration major in Marketing Management
Cebu Institute of Technology – University March 24, 2018
N. Bacalso Ave. Cebu City

Certified Live-in Caregiver
ZaniViv Caregiver School July 17, 2015
Room 2A Deiparine Bldg. Bulacao Talisay City Cebu Philippines
Technical Education Skills and Development Authority National Certificate II
Certificate Expiration Date: October 1, 2020

SUMMARY OF QUALIFICATIONS
Over 5 years experience in Good Customer Service in a call center company having awarded twice as top agent of the month and employee loyalty award.
2 years experience in sales by providing exceptional customer service in a foreign country.
Professional communication skills in English language.
Demonstrate ability to work well with others in a fast-paced working environment.
Highly motivated to excel with passion for continuous learning and personal growth.
Possesses excellent hospitality skills with great sense of responsibility.
Able to do multitasking with effective time management skills and flexibility.
Great computer skills with MS: Word, Excel, PowerPoint, and internet and good typing skill.

WORK EXPERIENCES
Customer Service Representative
The Results Companies July 10, 2014 to present
Newtown Blvd. Mactan Newtown Lapulapu City 6015 Philippines
Provide world-class customer service utilizing the appropriate/required scripting and quality assurance criteria.

Understand and communicate well with customers and clients to resolve discrepancies using numerous applications in the client’s database.
Assist in resolving serious customer complaints and escalate it to supervisor if unresolved and needed higher operations personnel interventions.

Customer Service Representative
Supportsave Solutions October 2012 to 2013
7th floor Robinsons Cybergate Fuente Osmena Cebu City 6000 Philippines
Provide satisfactory result in negotiating with clients’ lenders in order to retain clients’ properties from foreclosure.
Provide suggestions to clients for other resolution to help lessen the impact of foreclosure of their property.
Help in the preparation including calculation of the loan modification proposal and in gathering of the necessary documents needed in the application.
Sales Executive cum Florist
Saif Al Bahar Trading LLC April 2010 to 2012
Dubai UAE
Participate in planning promotion scheme to help increase sales especially on special occasions.
Strategic selling by educating customers about the product an provide suggestions on what to purchase on a given situation.
Understand and communicate well with customers and clients regarding orders and delivery to maintain good business.

Production 2 Quality Controller
Cyprea International April 2004 to 2005
Pagsabungan Mandaue City Cebu Philippines
Supervise production floor to make sure machines and operations run smoothly to meet deadlines of deliveries and shipments.
Participate in creating strategic planning and implementation to help workers perform their jobs effectively and efficiently.
Keep good reporting and communication between team leads.

Personal Information

Date of Birth: June 17, 1980
Place of Birth: Consolacion, Cebu
Age: 38 years old
Sex: Female
Height: 5’1”
Weight: 58 kg.
Civil Status: Married
Citizenship: Filipino
Religion: Roman Catholic
Language Spoken: English, Tagalog

References
Hanna Jane Gavero Cellphone# +63932-333-6447
Production Manager in The Results Companies
Newtown Blvd. Mactan Newtown Lapulapu City 6015 Philippines

Katherine Pagaran Cellphone# +63999-849-5143
Production Supervisor in The Results Companies
Newtown Blvd. Mactan Newtown Lapulapu City 6015 Philippines

Jeramie Sanol Cellphone# +63917-881-4232
Production Supervisor in The Results Companies
Newtown Blvd. Mactan Newtown Lapulapu City 6015 Philippines