ELOISA JOY BAGAOISAN BADUA
Barangay 14 Bungon, Batac City Ilocos Norte 2906 Philippines
Cell: +63 917 1855 508 *Email: [email protected]
Linkedin: https://www.linkedin.com/in/eloisa-joy-badua-49145a197

Career Summary
Over five years of experience in banking and finance, sales, marketing, administrative and clerical position in my current organization. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish good relationship with clients and exceeds sales expectations. Practice strong time management and can work well under pressure as an individual and as a team member. Well organized in all my tasks, friendly, able to learn and adapt quickly, self-motivated and has a positive attitude.

Work Experience

2014-Present, Customer Service Representative/Vault Custodian, Bank of the Philippine Islands

My strengths and qualifications are an ideal match to the Financial Analyst requirements and will bring immediate value to Toronto Community Housing:
• Accurately and expeditiously performing financial report generation, invoicing, collections processes while providing a superior level of customer service and support to realize optimal financial performance.
• Responsible in opening accounts, processing deposit, withdrawals, bills payment, time deposits, investments, wire transfers, foreign exchange, demand draft, reconciling accounts to assisting client’s inquiries, verifying transactions and other financial banking needs.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs and directing customers to a branch representative.
• Balances cash drawer by proving cash transactions, counting and packaging currency and coins to ensure consistency of cash handling inside the bank.
• Reconciles loan coupons and other transactions ensuring these are clear and accurate for reporting.
• Maintains supply of cash in the vault and turns in excess cash and mutilated currency to cash center to safeguard the vault from unwanted situations.
• Excelling within time-sensitive, fast-paced atmospheres while resolving issues and motivating teams to achieve maximum productivity.
• Maintains customer confidence and protects bank operations by keeping information confidential, resulting in consistent trust of our stakeholders and clients.
• Serves customers by completing account transactions, creating precise, error-free transactions.
• Records transactions by logging cashier’s checks and other special services; preparing currency transaction reports, analyzes the validity of documents and transactions done in various systems in an accurate and timely manner, to provide bank officers’ with detailed and correct information.
• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ cash and assisting in certification of proof to implement the core values and uphold integrity and honesty in the work environment.
• Attended several trainings on Money Laundering and Financing Prevention Program to be vigilant and ready to protect our organization from corrupt individuals.
• Trained on Professional Image Development, Risk Management Overview, Information Security Awareness Program, Conflict of Interest, Business Continuity Management and Relationship Management II Certification Program to become an asset in helping the company to achieve its vision and mission.
• Attended various 3rd Currency Counterfeit Detection seminars to identify genuine from counterfeit bills.
• Certified Unit Investment Trust Fund Personnel, the only employee who can sell investments to clients.
• Developed strategies in filing and maintaining a clean and healthy workplace, and monitors and ensure availability of office supplies.
• Contributes to team effort by accomplishing related results as needed.
• Increased and enhanced sales techniques and abilities through BPI Selling Workshop, Cross Selling Workshop and Service Plus, helping the company to meet and exceed sales in auto, housing, credit card, deposit and other bank products.
• Ensure that customer satisfaction is properly maintained and exceeded all throughout the transactions, creating loyal and repeat customers.
• Coordinate and attend branch, area meetings, suggests strategies on how to promote and build a strong brand for each product.
• Handles over 50-100 customer inquiries, sales, complaints, cash and check transactions; provides solutions, information and transparency on each bank product responding in a professional and considerate manner.

Volunteer Experience

Reservation and Ticketing Department-Practicum Training- November 6-December 20, 2013
Sri Lankan Airlines
SGV II Bldg., Ayala Ave, Makati City Philippines

Reservation and Package Department-Practicum Training- January 13-February 24, 2014
Skynet Travel Corporation
G/F & 2/F TSE and Sons Bldg., #1743A
Mabini Street, Malate, Manila Philippines

Education
Graduated with the degree Bachelor of Science in Business Administration (BSBA) Major in Tourism Management (cum laude) on April 3, 2014.
Mariano Marcos State University-College of Business Economics and Accountancy
City of Batac 2906 Ilocos Norte, Philippines