ELSA TORRES DY
40 Abao St. Barangay Paang Bundok, La Loma QC Philippines * H: 7402250 * CP 09954592426 * [email protected]

PROFESSIONAL SUMMARY

Driven Executive Assistant adept at developing and maintain detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational executive.

SKILLS

·         Good communication skills

·         Self – directed

·         Strong interpersonal skills

·         Accurate and detailed

·         Excellent planner and coordinator

·         Resourceful

·         Pleasant demeanor

·         Report writing

·         Schedule management

·         Filing and data archiving

·         Business writing

·         Employee training and development

·         Critical thinker

·         Multi-line phone proficiency

·         Advanced clerical knowledge

·         Dedicated team player

·         MS Office knowledge

PERSONAL INFORMATION

Religion: Roman Catholic * Civil status: Married * Height: 5’2 * Weight: 52kg * Birthday: August 27, 1971 * Place of Birth: Pasay City * Nationality: Filipino * Father’s Name: Jose M. Torres (deceased) * Mother’s Name: Melba A. Torres (retired employee)

WORK HISTORY

October 2006 to Present:                               Executive Assistant

Chief Nursing Officer and Senior Vice President

Vice President and Head, Nursing Care Group

St. Luke’s Medical Center

279 E. Rodriguez Sr. Avenue, QC

Duties and Responsibilities:

·         Prepares assigned report and assist the Vice President for Nursing Care Group (NCG)  in handling special projects as requested by the SLMC President and CEO, Board of Trustees and/or coordination with other Group Heads.

·         Provides assistance to the VP for NCG with regards to coordination with the head of other units and/or departments for schedules of meetings or requisition of office equipment or supplies.

·         Carries out instructions in behalf of the VP for NCG in her absence.

·         Manages, maintains and adheres with strict confidentiality of all records / documents and patient information.

·         Arranges all records of the VP for NCG and is responsible for the safekeeping of all files and coordinates disposal of all records / files.

·         Manages multiple tasks, priorities, deadlines and interruptions successfully.

·         Receives all incoming and records all outgoing papers and documents like overtime slips, leave forms, petty cash forms, purchase requisition forms, manpower requisition forms, gate pass, patient census and other relevant documents for approval of the VP for NCG and distribution/pick-up.

·         Ensures all calls, messages, and inquiries are promptly and properly attended and relayed to the VP for NCG.

·         Receives and prioritizes or take necessary action on all incoming calls, messages and documents for the VP for NCG

·         Assists the VP for NCG in preparing the administrative reports related to budget and unit operations.

·         Prepares reports and composes correspondence relative to administrative unit management work.

·         Developed and maintained an alert system for upcoming deadlines on incoming requests and events.

·         Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.

·         Assisted with tam building initiatives and overall support for maintenance of organizational culture and employee morale.

·         Distributed announcements, booked conference rooms and coordinated catering for annual staff development forum.

·         Developed and maintained an internal client filling system.

October 2004 to 2006:                                   Administrative Officer

Cardiovascular Unit 3

St. Luke’s Medical Center

279 E. Rodriguez Sr. Avenue, QC

Duties and Responsibilities:

·         Assist the Unit Manager in managing the overall operations of the Unit, ensuring Unit facility and equipment is compliant to quality standards, processes and satisfactory patient stay experience.

·         Oversees the Charge Nurse in ensuring quality patient medical care and safety.

January 2001 to April 2003:               Manager / Part Owner

Twin Dragon

Computer Center Internet Café & Gaming and

Retail of computer parts, accessories and repair services

Burgundy Bldg, Taft Avenue, Manila

EDUCATION

Tertiary:                      1988 to 1996               Dentistry

Centro Escolar University

9 Mendiola Street, San Miguel

Manila City, Philippines

Secondary                   1984 to 1988               Far Eastern University

Nicanor Reyes Street, Sampaloc

Manila City, Philippines

Primary                       1978 to 1984               Sacred Heart Academy

49 N.S. Amoranto, Paang Bundok, La Loma

Quezon City, Philippines

SEMINARS / TRAININGS

·         Business English Proficiency Program

November 2014, St. Luke’s Medical Center, Quezon City, Philippines

·         People Management Tool Box: Know Your Obligations as Managers

August 5, 2011, St. Luke’s Medical Center, Quezon City, Philippines

·         Developing the 7 Qualities of Outstanding Executive Assistants and Administrators

October 2010, Salt and Light Ventures, Inc., Manila, Philippines

·         Effective Interpersonal Communication Skills Workshop for Executive Assistants & Administrators

October 29, 2009, Edsa Shangri-La, Manila, Philippines

·         Transformational Leadership

April 29-30, 2009, St. Luke’s Medical Center, Quezon City, Philippines

·         Business Management Program (BMP)

January – June 2008, Asian Institute of Management, Paseo De Roxas, Makati

·         Business Writing that Works

March 2007, Global Knowledge, Mandaluyong City, Philippines

·         Business English Proficiency (BEPP)

October 27 – December 8, 2007, AHEAD Professional Network, Manila, Philippines

·         PC Health Maintenance Workshop

December 2006, St. Luke’s Medical Center, Quezon City, Philippines

This is to certify that that the above information is all true and correct.