Career Objective
To obtain a position in a positive and ambitious organization that would utilize my knowledge, skills, and certificate enabling me to constantly exceed my optimal potential.
I am looking forward to being part of your team, promising to share all my efforts and abilities with faith, loyalty and honesty to better develop the outlets selling and reputation.
I am multi-task, self-motivated person who cares precisely about delivering a positive attitude to my customers appreciates empowerment. In addition to that, I do enjoy feeling part of a team.
Education

Cavite State University                                                                     Class of 2009

Bachelor of Science of Hotel and Restaurant Management with           Indang, Cavite

Certificate of Information System Management

Tagaytay City Science National High School                                  Class of 2005

Tagaytay, City

Patutong Malaki Elementary School                                             Class of 2001

Tagaytay City
Career History & Training
March 2018 till Present      Muscat International Airport    Oman, Muscat

v  Area Food and Beverage Supervisor

Ø  Certified Supervisor also in KFC Restaurant

v  Duties and Responsibilities:

·         Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service.

·         Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

·         Responsible for ensuring that all financial, and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

·         Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

·         Responsible for ensuring consistent high quality of food preparation and service.

·         Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

·         Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

·         Ensure that proper security procedures are in place to protect associates, guests, and company assets.

·         Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or associate is injured.

September 2016-June 2017      Copthorne  and Millennium Hotel    Dubai, UAE

v  Restaurant Supervisor cum Event Coordinator

·         Inventory Management and Requisition

Ø  Responsibilities:

·         Handling the opening and closing.

·         Handling the Requisition.

·         Directs and supervises the activities of the service attendants assigned in the shift that he/she covers.

·         Under the general guidance of the Outlet Manager and/or Supervisor in accordance with the Hotel’s Policies and Procedures

Ø  Other Responsibilities

·         Responsible for operating F&B outlets assigned to him/ her. Role & Responsibilities.

·          Monitoring & ensuring F & B service operations are running smoothly.

·         Organizing duty roster of service staff. Cost control, inventory, Training Maintaining SOP for quality.

·         Should able to introduce innovative ideas for generating targeted sale Guest interaction, menu planning.

·         Addressing guest requirement and reaching to them

·         Handle every aspect of trades, shows, conferences, business meetings, weddings, and parties from meeting with the clients to discuss requirements for evaluation.

October 2014 – September 2016           Marriott  Hotel              Amman, Jordan

v  Assistant Food and Beverage Supervisor

·         Inventory Management and Requisition

Ø  Responsibilities:

·         Handling the opening and closing.

·         Handling the Requisition.

Ø  Other Responsibilities

·         Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

·         Conduct regular training sessions with the assigned team in line with the departmental SOP’s

·         Monitor duty schedules for the respective team

·         Ensure the proper appearance and grooming of assigned employees

·         Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

·         Handle the welcome of arriving guests and their seating through the hostess and take over if she is not available

·         Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being

·         Familiar with the outlet’s menu, promotional activities, and other relevant issues concerning the outlet and the hotel

·         Contribute to meet and maximize the monthly revenue budget for the respective outlet.

·         Take telephone reservations, greet customers

·         Seat guests while being aware of server sections and a guest to server ratios in order to ensure a smooth and enjoyable dining experience for guests

·         Be able to answer questions and have thorough product knowledge of your menu and establishments policies and services Provide courteous & efficient customer service to guests.

·         Support your food and beverage team

·         Efficiently complete team duties as assigned Manage dining reservations, cashier & cash reconciliation duties.

May 2012 – May 2014          Kempinski Ishtar                  Dead Sea, Jordan

v   Waitress

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Lead by setting a good example (role model) – behavior consistent with words
Coach and help develop team members; help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Assure that the team members have the necessary education and training to effectively participate on the team
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
v  Bartender

·         Up-sell or promote all specials advertised in the outlet as well as promoting slow-moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up-sell alternatives.

·         Responsible for all side duties described in the job task checklist and to  complete all side work prior to the opening and closing of the restaurant

·         Stock all supplies & glassware ordered by the bar manager.

·         Approach guests suggesting a cocktail/wine or non-alcoholic beverages and recommending promotional items.

·         Maintain knowledge of bar inventory and wine selection to respond properly to guest questions.

·         Maintain a thorough knowledge of beverage recipes and mixing procedures.

·         Able to entertain the guests with freestyle, mixology and creating cocktails.

·         Have extensive knowledge of cocktails and mocktails.

v  Barista

·         Serves guests their food and beverage in a prompt, courteous manner as per the standard sequence of service.

·         Prepare coffee beverages in a prompt manner.

·         Responsible for knowing a variety of drink recipes served at the establishment where he works.

·         For instance, know the difference between a cafe latte and a cappuccino.

·         Also, know how to safely use the equipment required making the drinks, such as an espresso machine.

·         In addition to memorizing recipes and using machinery,

·         Have knowledge of coffee beans and teas.

·         The textures and tastes of each of these foods differ depending upon the region of the world where they are grown. In addition, their flavors vary as a result of how they are blended and roasted.

·         Customer Service

September 2010 – September 2011        Radisson BLU               Sharjah, UAE

v  Host cum Cashier

·         Take telephone reservations, greet customers

·         Seat guests while being aware of server sections and the guest to server ratios in order to ensure a smooth and enjoyable dining experience for guests

·         Be able to answer questions and have thorough product knowledge of your menu and establishments policies and services Provide courteous & efficient customer service to guests.

·         Support your food and beverage team

·         Efficiently complete team duties as assigned Manage dining reservations, cashier & cash reconciliation duties.

·         Being in charge of the register

·         Handling all the cash and credit card transactions

·         Balancing the register at the end of the day or shift

·         Acting as the host/hostess of the restaurant

·         Greeting the patrons when they come in and assist them in finding the right table

·         Booking reservations

·         Responsibility of taking the food check from the customers or the waiters

·         Cashier responsibilities include assisting the wait staff during rush hours

·         Pacifying customers when they are annoyed

·         Providing immaculate service to the patrons

·         Acknowledging the regular patrons

September 2008 – September 2009     Taal Vista Hotel      Tagaytay, Philippines

v  Cost Controller Clerk

·         Responsible for managing operational data and ensuring data integrity and accuracy.

·         Responsible for managing system hardware and software applications.

·         Provide technical systems support to company-owned locations and franchisees.

·         Development of operational procedures and documentation of data flow.

·         Development of system controls to ensure data integrity.

·         Point person for troubleshooting system issues.

·         Liaison with point-of-sale, accounting software, and other system vendors and consultants.

·         Serve as project manager for any system implementation or upgrades.

·         Assist the Controller in producing accurate and timely financial statements.

·         Assist in the month end closing and financial reporting process including account analysis and reconciliation and assist in special projects as necessary.

Certificates
Certificate in Information System Management

Successfully completed all the requirements in Information System Management  (Four Years Course)
Training Courses
Ø  HACCP – Hazard Analysis and Critical Control Point (Radisson Blu Hotel)

Actively participating through a systematic preventive approach to food safety and pharmaceutical safety that addresses physical, chemical, and biological hazards as a means of prevention rather than finished product inspection.

Ø  ILLYS CAFFE TRAINING/Coffee Experts (Le Meridien-Jordan) – February 5, 2013

Actively participated in training to be a good BARISTA and make a different kind of the best coffee as well as making it with alcoholic drinks.

Ø  Ronnefeldt Tea Academy – February 2013

Actively participating in training for knowing the similarities of tea as well as how to serve on it in a right way.

Ø  Receptionist – 3 months training (Radisson Blu Hotel)

·         Verbal and written communication skills

·         Professional personal presentation

·         Customer service orientation

·         Information management

·         Organizing and planning

·         Attention to detail

·         Initiative

·         Reliability

·         stress tolerance

Ø  Wine Tasting for WineMaker Selection (Kempinski Ishtar Dead Sea – February 2014)

Actively participating for wine tasting and knowing the differences of the wine.

Ø  Kitchen Coordinator Training (Kempinski Ishtar Dead Sea)

Actively finish training as a Kitchen Coordinator.

Ø  Food Hygiene Training Procedure ( Copthorne and Millennium Hotel, Dubai)

Actively finish the food hygiene and handling procedure under the UAE labor law

Ø  On Job Skill Training

Actively participating in job skills to help you develop on the job and progress onto the next job, developing yourself and your skill sets to add value for the organization and for your own career development.
Skills
·         Good Computer literate (Microsoft Word, Microsoft office excel, Microsoft power point).

·              Micros System.

·              Fidelio System.

·              Material Control System.

·              Excellent in communication and interpersonal communication.

·              Motivated and lead others as well as handled multiple tasks.

·              Flexible to work at the different shift.

·              Ability to take instruction, easy to learn and work in a fast-paced environment.

·              Ability to work under pressure.

·              Excellent in grooming and hygiene standards.

·              Research and documentation skills.

·              Communications skills.

·              Coordination skills.

·              Critical thinking skills.

·              Team player.

·              Respond to difficult situations.

·              Resolve guest complains or concern.

·              Assist guest with special needs.
languages
·              Tagalog, Mother’s tongue

·              English, Good

·              Arabic, Basic
Hobbies
·              Swimming

·              Reading

·              Volleyball

·              Basketball
Personal Information

·              Nationality: Filipino

·              Location: Patutong Malaki North, Tagaytay City , Philippines

·              Date of birth: 15th of December 1988.

·              Gender: Female.

·              Personality: Friendly, energetic, hard worker, self-motivated, Persuasive, team worker, and socially active
Please note that References available upon request
I hereby certify that the above information is true and correct to the best of my knowledge and ability.

EMARIE DELA CRUZ MALIGAYA