Emeren DSouza IT Manager

Business Continuity PlanningDisaster Recovery ManagementIT Operations ManagementIT Services Delivery ManagementNetwork Security ManagementRISK Management Infrastructure Management

Motivated degreed achiever with highly visible senior-management accountabilities eager to bring to your firm


I’m 37 years old accomplished and energetic senior infrastructure management professional from the cozy streets of UAE. I have over 15 years of ICT experience in various industries. Flexible and adaptable, able to manage and work successfully with diverse groups at all levels. I enjoy reading and spending time with my wife and son. I also love travelling to different places.



Ø  Infrastructure Management
Ø  Asset Management
Ø  Network Security Management
Ø  IT Services Delivery Management
Ø  IT Operations Management
Ø  Network architecture LAN/WAN
Ø  RISK Management
Ø  Disaster Recovery Management
Ø  Project Management
Ø  Vendor Management
Ø  IT Governance
Ø  SLA & Contract Negotiations
Ø  Pre-Sales
Ø  Profit & Loss
Ø  Cost containment / budgeting
Ø  Unified Communication
Ø  Performance Management
Ø  Business Continuity Planning

Eastern Connecticut State University   – CT, USA

BSc. In Computer Science                                                                                                2003


CompTIA Certification                                                                                                   2007


Harvard ManageMentor (Team Leadership)                                                                2014



Exceptional interpersonal skills and ability to relate well to diverse groups
Consistent and motivational leader able to train, mentor and coach to excellence
Capable at both long-term planning and short-term execution
Strong business development, negotiation and problem solving skills with the ability to build consensus one-on-one or in team settings
Manage and execute asset management projects and communicate status regularly to key stakeholders
A proven ability to partner effectively with key leaders, all levels of volunteers, board members and colleagues.
Solid administrative, budgeting, marketing and social networking abilities.>   Self-motivated with an aggressive attitude.
Strive to always promote high quality, results-driven, prompt, and professional customer service and support.
Strong analytical and entrepreneurial skills
Strong technical network background. Working knowledge of major networking components & hardware components.
VMWare Administrator – install/configure/manage
Experience of performance measurement, capacity and tuning issues.
Experience in Configuring, Troubleshooting & Monitoring Dell/HP/IBM Servers
Flexible, and have the ability to work hard under difficult work conditions
Have a good technical network background. Working knowledge of major networking components & hardware components.
Knowledge of ITIL incident, problem & change management.
Ability to explain technical issues clearly to non-technical colleagues.
Thorough understanding of Microsoft platforms.



Viola Communications – Abu Dhabi, U.A.E

Position: IT Manager/Head of IT                                          Dec 2014 to Oct 2016


Job Profile: As IT Head, I am responsible for the entire network and security of Viola Communications. Re-design entire network architecture to support the fast growing business needs and incorporate remote locations across the GCC.
Responsibilities and Activities

Responsible for setting and implementing the IT strategy, responding to changes in technology and the external environment in order to maintain effective IT systems that meet business requirements.
Lead the implementation of a companywide customer relationship management system in order to deliver a single system that responds effectively to customer requests through multi-channel delivery.
Develop, document, implement, and improve Asset Management procedures to meet operational requirements, to adhere to defined policies, and to ensure the accuracy of the configuration management database
Work with the other vendors and the Government customer to maintain a seamless transition from the creation of purchase orders, to the delivery of assets to the disposal of end of life items
Audit, validate, and reconcile hardware and software assets against the installed asset base.
Provide reports of asset management audit results and implement approved asset management remediation plans to address deficiencies
Update asset records related to all approved Change activities (e.g. Install/Move/Add/Change activities Break/Fix activities, and Change Management)
Identify opportunities to fully utilize unused or partially used IT hardware and software assets
Effectively manage day to day IT operations.
Provide effective leadership to both direct reports and the IT team in general, ensuring that the necessary support, guidance and motivation is provided.
Lead on the development, promotion, and implementation of corporate, departmental, team and personal objectives in order to deliver the stated outcomes within timescales,  and to play an instrumental role in leading the performance management system within the section.
Manage the IT budget effectively, leading on value for money initiatives and outcomes in all aspects of expenditure and efficiency.
To be an effective member of the company’s Management Team. Identifying new initiatives and contributing effectively towards the achievement of corporate and departmental objectives, and the development of policy, procedure and strategy.
Be a flexible, supportive and professional team player; working closely with the Business Improvement Director to ensure that strategic, corporate, departmental and personal objectives are achieved.
Be the company data protection champion, providing advice and support and delivering an effecting training and awareness program.
Ensure that external supplier and contractor relationships are well managed and that the terms of contract are delivered effectively.
Hutchison Ajman International Terminals – Ajman, U.A.E

Position: IT Manager                                                                                      July 2012 to Nov 2014

Job Profile: As IT Manager, I am responsible for IT security, integration and management.
Design and maintain the Enterprise business information architecture and IT architecture. Ensure compliancy with international standards such as ITIL & ISO.


Responsibilities and Activities

Plan, organize, direct, control and evaluate the operations of information systems and

electronic data processing.
Implementation and management of enterprise security systems (Firewalls, intrusion

detection, application security integration, remote access, user access and system

audits, Wi-Fi security, workstation security, virus-malware-spyware detection and

Develop and implement policies and procedures for electronic data processing and

computer systems operations and development
Provide training and guidance to internal staff and contract staff
Meet with managers to discuss system requirements, specifications, costs and timelines
Hire and manage information systems personnel and contractors to design, develop,

implement, operate and administer computer and telecommunications software,

networks and information systems.
Coordinate priorities between the IT department and user departments
Monitor major projects, IT budgets, priorities, standards, procedures, and overall IT

Review the adequacy and allocation of IT resources in terms of funding, personnel,

equipment, and service levels
Liaise with legal and finalize agreements
Assist IT team when required to diagnose and resolve network and system issue
Performance management (KPI), appraisals, corrective action, and employment/contract

Participate in technical negotiations for IT related contracts with vendors and suppliers along with Group Procurement within the following domains:
Draft project RFP’s and work with vendors to finalize scope and BOM
Project Management Technical evaluation for submitted bids
Setting operating level agreements (OLA’s)
Formulates, negotiates, and maintains Service Level Agreements (SLAs) for all
service providers.
Ensure that realistic and quality plans are prepared and maintained and track all
activities against the plan, providing regular and accurate progress and status
report to GM and Head IT HQ and users as appropriate.

Decent Trading – Sharjah, U.A.E

Position: Sr. IT Project Manager                                                  August 2009 to June 2012


Job Profile: As Sr. IT Engineer, at the Head Office, I was responsible for managing all IT projects and tasks. Analyze and design new servers and storage systems. Maintain WAN networks utilizing HP OpenView and WhatsUpGold utilities.  Optimize LAN using performance reports and monitoring applications. Monitor and document 200+ network devices across outlets within UAE and other GCC countries, manage backups, implement TCP/IP networking services using Windows 2008/2003/2000/NT, DHCP, WINS and DNS, remote locations with Net Access Internet VPN.
Responsibilities and Activities

Lead and manage the professional services team.
Collaborate with sales to acquire new customers and service engagements.
Manage relations with Vendors, Internal Customers (Sales Team) and Channel from PS point of view to insure success and growth of Division
Develop and manage professional services budget to achieve corporate goals and objectives.
Design & maintain the Decent Group of Companies website
System administration, Server support, VLANs, Email, configuring & maintaining of Windows 2000, Backup, Restore, Disk Imaging, Internet Sharing, VPN, etc.
Administering & designing LANs, WANs internet/intranet, and voice networks.
Analyzing & developing key components using methodology prescribed techniques.
Communicating and negotiating with users, specialists, other staff and suppliers.
Network connectivity troubleshooting, ping, tracert, telnet.
Responsible for communication protocols, configuration, integration & security.
Investigating, diagnosing and resolve all network problems.
Maintaining pre-packaged software applications on the LAN.
Upgrading and repairing faults on CIS systems, networks & peripheral equipment. Cisco & HP switch configuration in particular VLAN configuration/troubleshooting
Scan-Optics, LLC – U.S.A

Position: Sr. Network Engineer                                                                                 2007 to 2009


Job Profile: As Sr. Network Administrator, I was supervising issues & tasks with the help of 25 personnel’s. I was responsible of I.T. Infrastructure, ERP, MIS functions i.e. Analyzing & Designing reports, Electronic Data Processing, Handling SQL & Oracle based applications, and also providing desktop support through my team to stores spread all over the US and UK offices

Responsibilities and Activities

Managed a team of 25 personnel, schedule work hours, approve leave requests, resolve conflicts, performance evaluations, and resolve problem with payroll
Provide support for 5-servers Windows 2003 network with 250+ clients
Designed and implemented network infrastructure for clients
Configured and implemented Remote Access Solutions (RAS): VPN, ISDN, DSL, Fractional Tl and T3 backbones
Redistribution of routing protocols and Frame-Relay configuration
System administration, configuring & maintaining of Server, Windows 2000, windows 2003, windows XP, 98, VMware, AS400, Backups, User permission, Security, etc.
Preparation of procurement plan of all IT/Telecom hardware & software.
Provide problem resolutions via emails, telephone.
Provide support to 200+ Employees at different locations on network access issues, Outlook/Exchange issues. Hardware issues on various HP/Dell/IBM desktop, laptops, Local & Network Printers, PDA support and software support for many different applications.
Managing the problem resolution by ensuring the accurate documentation, timely resolution and closure of outstanding incidents.
Planned and developed desktop / network resources; evaluates and/or recommends hardware and software purchases.
Implementing/administering office automation solutions like electronic fax, door access security system, electronic attendance, Alcatel telephone system etc..
Manages and develops upgrades to the company’s telecommunication system.
Bi-Yearly shops survey for IT & telecom service evaluation and Delegate tasks and responsibilities to appropriate personnel based on shop survey.
Analyzing & Designing Statistical Reports in MS Access & Crystal reports for the Top Management.
Identifying areas in the organization that could be computerized.
Documenting policies and procedures for the dept. and running the relevant tasks accordingly.
Scan-Optics, LLC – U.S.A

IT Project Manager/IT Administrator                                                                   2001 to 2006


Job Profile: As the IT Project Manager, I had to plan, coordinate, and direct computer- related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing the appropriate computer systems to meet those goals.
Responsibilities and Activities

Translate client requirements into highly specified project briefs
Define project scope and objectives
Identify options for potential solutions and assessing them for both technical and business suitability
Drawing up of specific proposals for modified or replacement systems
Presenting proposals to clients
Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
Drawing up a testing schedule for the complete system
Overseeing the implementation of a new system
Planning and working flexibly to a deadline
Drawing up a testing schedule for the complete system
Working closely with developers and end users to ensure technical compatibility and end user satisfaction
Managed personnel activities of staff (hires, train, appraises, rewards, motivate, discipline and termination as necessary)
Create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion,
tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.)
Work with appropriate personnel to allocate personnel time to project tasks and to track progress of their work
Trained and managed a team of IT Professionals of all levels – from Helpdesk to programmers
Networks equipment configuration and troubleshooting
Overlook End User training of hundreds of employees both in the U.S and abroad
Managed personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).
Keeping u p to date with technical as well as industry sector developments
Worked with the research, design, development, testing, sales support and implementation of the industry award winning SO Series Scanner, a 240 page/min
color duplex SCSI scanner.
Architected, implemented and supported document imaging, workflow and archival solutions.
Worked with neural based software and hardware development building handprint
(writing) recognition fonts for real-time (7.S K characters/sec) availability of OCR data.
Worked with other departments in the development of work instructions, training materials, marketing publications and other documents related to software and
hardware products.
Work ed alone and in teams to redesign and upgrade internal products.  I also worked with application developers in building and maintaining application to database interfaces.
Work directly with appropriate personnel to understand project concept, objectives, and approach.
Take assigned project from original concept through final implementation
Create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion,
tracking all phases of the project product/service lifecycle, providing timely reporting of
issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.)
Conduct project meetings
Meet with project team(s) regularly to review project deliverables and deadlines
Meet with appropriate personnel for periodic reviews of prototypes and final products
Provide single point of contact for assigned projects
Coordinates interaction and communication among ICAT personnel
Identify and coordinate assignments of internal resources and external contractors to meet project requirements

High Speed Infrastructure (2016) – to VMWare along with 16gig fiber backend(servers) and 10gig for users
Cisco IP Telephone (2015) – Viola Communications and remote sites consisting for 150 users
ERP Implementation (2015) – deploy enterprise ERP system for Viola. Link with Accounting system, Time and Attendance and Events Management Systems.
Data Center redesign (2015) – Viola Communications consisting of new firewalls, routers and switches
Access Control (2015) – Viola Communications Head Office and remote sites
CCTV Implementation (2015) – Viola Communications
Link Remote Sites (2015) – link all new Viola Communications branches located in Dubai, Egypt and Abu Dhabi.
ERP Implementation (2013-2014) – deploy enterprise ERP system for HAJT
Warehouse Management System (2013-2014) – 3 Tier WMS implementation for HAJT Warehouse linked to Ajman Port Customs Department
Access Control (2013-2014) – Bosch Access Control for entire Ajman Port & Customs building
Queue Management System (2014) – for Ajman Port & Customs consisting of 17 calling counters with 3 display screens each having their own separate content.
CCTV Implementation (2013) – Define scope and release RFP for solution. Manage project implementation.
ERP Implementation (2013) – Work with department heads to identify requirements and finalize scope with vendor. Define and manage project milestones and deadline.
Data Center Design and Implementation (2012) – Complete redesign of network infrastructure with all new servers, switches, firewalls, storage, UPS with complete monitoring and Fire Suppressant System.
GatePass Security System (2012-2013) – Monitor and control the flow of visitors entering the terminal gates. Monitor all activities with complete audit trail.
Terminal Operating System (2012-2013) – Complete container tracking and monitoring system for the terminal from vessel berth to off-loading, loading and discharge.
HAJT Website (2012) – Manage project design and implementation.
Website (2009)- Design & maintain the Decent Group of Companies website
Avaya IP Phone System Integration – The first Avaya system integration in the state of Connecticut – USA. Completed in 48hrs. Included setting up of 150 phones, routing cables, programming of Avaya Control Unit with user extensions and mailbox.
BPO Operations (CT – USA ) – Scan-Optics new BPO division setup included 250 clients, 10 high speed 340PPM inline OCR/ICR scanners, integration of Capture Solution with
Kofax backend – Setup of all networking hardware, routers, managed switches and remote access Citrix and private VPN
SAP Integration (CT – USA) – Scan-Optics rollout full enterprise SAP to handle their day to day operations from Purchasing, Support, Accounting to Sales.
Extraction and Redaction – For the State of CT Tax, Social Security Administration, FBI, and Military. Included extracting of required data from documents to make it electronically available and at the same time redact sensitive data from the documents.


Certified Document Imaging Architect (CDIA+), U.S.A
Winner of Advanced Technology Science Exhibition Award, ECSU, CT – U.SA
Employee of the year Award, Scan-Optics, CT – U.S.A
Thinking “Outside-The-Box” Award, Scan-Optics, CT – U.S.A


1999-2003 BSc. in Computer Science at Eastern Connecticut State University