Work Experience

ELBURGSHIPMANAGEMENT PHILS., INC. – Crewing Assistant

Role:

· Support the crewing operations in performing the schedules and planning of crew changes.

· Assist in travel arrangement of the mobilization and de-mobilization of the crew.

· Ensure candidates are equipped with the relevant requirements (medical and competence certificate documents)

MIASCOR (AIRPORT GROUND HANDLING) – Passenger Service Agent @ Malaysia Airlines

Role:

· Greeting and checking passenger documentation.

· To check passengers in using a computer based system, issuing boarding cards and baggage labels.

· Process passengers at the boarding gate.

· Apply airline regulations which may involve charging excess baggage or upselling.

· Adhere and apply strict security and safety regulations.

CONVERGYS – Customer Service Associate

Role:

· Greet, address and thank customers in friendly and professional manner.

· Understand customer requirements so as to provide appropriate clarifications and solutions.

· Route and direct customer requests to appropriate personnel.

· Provide excellent customer service to improve business performance.

Profile Summary and Achievements

Oriented in Microsoft Office Applications such as:

– Microsoft Office Word

– Microsoft Office Excel

– Microsoft Office PowerPoint

Capable of doing reservations and booking services through the use of Amadeus Vista.

– Amadeus Passer (2014)

An effective communicator with excellent relationship management and interpersonal skills.

TESDA (Technical Education and Skills Development Authority) Passer (Tour Guiding NCII- 2014)

Honor Student Society (PWU 2011-2013)

University Award (PWU 2013)

Theater President (STI’s Active Youth and Ministry 2013-2016)

Chairman of Activities Awardee (STI 2016)