Emmanoel Paolo P. Creido Customer Service Agent

Riyadh, Saudi Arabia

Emmanoel Paolo P. Creido

Blk. 2 Lt. 1 Basa Street

Ph1 Bahayang Pag-asa subdivision.

Molino V, Bacoor City Cavite.

Contact no. 09059242355/ (02) 517 9054

Email Address: [email protected]



To be part of an organization where I can maximize my skills and improve my acquired God-given knowledge for career growth and development.

Fast learner, responsible, hardworking and willing to be trained; can work with minimal supervision, easy to deal with and can handle other task or assignment other than what is in the job description.



Saudia Ground Services (Saudia Airlines)

Customer Service Agent – Check – In Agent

2015 and 2016 Hajj Operations Taskforce

February 8, 2017 up to Present (Regular Employee)


·         Check-In Agent for (Turkish Airlines, Oman Air, Air France, Jet Airways)

·         Check In-Agent for Hajj Terminal (Jeddah) For 2015 and 2016 Operation.

·         Well Knowledgeable at SAP Gui System

·         Flight Controller for Oman Air and Turkish Airlines (Counter).

·         System known (Altea Amadeaus, Sabre, Troya, Macs and Maestro)

·         Working in Administration Office as Timekeeper In Charge for (RUH Airport Staff)

·         Scheduling Department

·         Good in Excel and Report



Working for an airline or ground handling agent you could be:

·         greeting passengers and checking their tickets and passports against the passenger list

·         asking security questions, allocating seats and giving out boarding cards and luggage labels

·         weighing luggage and charging the passenger extra if the luggage is overweight

·         giving flight information and directing passengers to departure gates

·         dealing with issues from delayed

·         cancelled or missed flights, checking boarding passes at the departure gate

·         escorting people who require assistance and unaccompanied children


Philippine Airlines Inflight Center

Catering Attendant – February 2012 – March 2014


·         Assisted in greeting customers in a polite and positive manner.

·         Anticipated customers’ needs and responded promptly.

·         Monitored and maintained cleanliness and sanitation.

·         Set up and monitored catered event according to group requirements and management         direction.

·         Ensured customer satisfaction and made the management alert whenever needed.

·         Restored and restocked items for next service.

·         Stored all reusable items properly.

·         Auditing floor stock and availability for inflight requirement


TERTIARY  Bachelor in Science of Business Manegement (UnderGraduate)

Lyceum of the Philippines University

Muralla St. Intramuros

Nov 2010 – March 2012

Bachelor in Civil Engineering


Morayta St Metro Manila

June 2009 – Oct 2009



St Thomas More Academy

Bacoor Cavite, Philippines

2005 – 2009



Age                                                        : 26 years old

Date of Birth                                      : July 23, 1992

Place of Birth                                     : Manila

Gender                                                : Male

Civil Status                                         : Single

Name of Father                                  : P/SSupt / Engr. Napoleon S. Creido

Occupation                                         : (Deceased)

Name of Mother                                : Marilyn P. Creido

Occupation                                         : Proprietor NSC Engineering Inc.

Citizenship                                         : Filipino

Religion                                               : Roman Catholic


·         Adopt in Microsoft Applications MS Word, MS Excel, power point

·         Proficient in spoken and written English and Filipino

·         Outstanding typing ability

·         Exceptional working attitude

·         Association of Service Contractors of the Philippines ( Pre Departure Seminars )

·         Air Blue Flying Redefined ( Certificate of Appreciation for Excellent Customer Service During Hajj Operation 2015 & 2016)

·         Miascor Training Center Jeddah International Passenger Handling and Services ( Passed )

·         Dangerous Regulations Category 9 Seminar (Miascor)



I hereby declared that all above information are true and correct to the best of my knowledge.

Emmanoel Paolo Pilar Creido



June 2010/March 2012 Bachelor Science in Business Management (Under Graduate) at Lyceum Of the Philippines University (Manila, Philippines)

Under Graduate due to financial problem.


August 15 2015 to present Customer Service Agent at Saudia Ground Services