· Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Have a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Easily identify and resolve technical issues and concerns. Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners. Have extensive knowledge of technology terms and developments. Exceptional customer service skills, account management, follow up, and sales. Has an ability to instruct users with computer and presentation skills and to write engaging technical documents to assist users in software usage.