Enrique Ibañez IT Infrastructure and/or IT Security Management



Alorica Asia ROHQ, Ltd.

Director – Global Information Security

May 2018 – March 2019


Responsibilities & Achievements:

·         Direct and provide operational management to the Global Information Security Operations (GSOC) Team handling level 1-3 security incidents from investigation up to resolution.

·         Direct & provide operational management for the Global Vulnerability Management team, which primary responsibility is to ensure that vulnerabilities are detected, reported and remediated within the required remediation

·         Primary responsible of managing teams in monitoring, detecting, reporting and resolving incidents detected from the Security Incident and Event Management (SIEM), Intrusion Prevention System (IPS), Email Security Gateway, and Endpoint Protection tools.

·         Lead change through identifying gaps in information security operational processes and solutions. Identify functional specifications for tools and proposes solutions to IT leadership.

·         Design new and/or change existing processes, which support cross-functional strategies to reduce technology and operational risk within the Information Security team and across the Enterprise. Information Security Control, Management, & Adherence within the context of PCI-DSS, NIST, FISMA, HIPAA, GDPR, DPA, ISO 27001. Responsible for Internal and External Penetration Testing for the company and Application Security Management

·         Network, Firewall and Internet Filtering review and provided recommendations for improvements in terms of design and implementation of security enhancements.

·         Systems, Server and Identity Access Management review and improvements

·         Provided IT Security Strategy for the Global SOC and Vulnerability Management team

·         Established SLA & KPI and achieved 97% efficiency rating for the team.

·         Established Global Security KPI for C-Level presentation

·         Proposed global endpoint protection and server vulnerability management monitoring solutions.

·         Proposed Internet Filtering Security policy standard

·         Completed Business Case for the upgrade & renewal of Vulnerability Management tool

·         Reporting to the Chief Information Security Officer and dotted line to the VP of Operations.

·         Member of the Data Privacy Steering Committee team

·         Attended & completed PCI-DSS internal and external Assessment and certification


CGI PHILIPPINES, Inc. (South East Asia)

OCIO South East Asia

Nov 2012 – Sep 2017


Responsibilities & Achievements:

·         Accountable for the delivery of Global Corporate Technology Services in the SEA Business Unit and consistently achieved Green status in Availability, Capacity and Security Management.

·         Accountable and responsible for Global CIO IT service delivery, as well as driving value, in a shared services and global delivery in South East Asia

·         Accountable for the smooth operation of the Cisco network, Hyper-V/VMWare servers, Call Center and various BPO Systems, Avaya Telephony and CC systems, Verint A/V recording, Oracle People HR, Hyperion and Payroll system

·         Experienced with Incident, Change, Availability, Capacity, Vendor, Service Level Management Problem Management & IT Asset Management within the ITIL V3 and IT Service Management Framework

·         Plan, prepare, managed and implemented the region’s IT roadmap based on Global IT strategy

·         Managed the Global Service Desk and Level 1-3 IT Support within the SEA region

·         Plan and perform network design review and provided recommendation for improvement which provided significant savings to the business.

·         Provided different networking solutions to the business which resulted to successful deals.

·         Setup and Managed the SEA IS IT Corporate support based on Global CIO Standards Managed the Data Centers across 3 sites in SEA

·         Established and managed global SLA, OLA, and Inter-BU Agreement between CIO and BU.

·         Management, Review, and Monthly reporting of OPEX and CAPEX Budget for presentation and justification to Global CIO, Finance and VP of the SEA BU

·         Managed, review, made changes and implement Global IT Policy within the SEA BU.

·         Project Managed various BPO and Call Center site transfer, migration and upgrades

·         Provide & recommend for enterprise IT architecture, standards, systems and data solutions to the different clients of the BU.

·         Implemented IT Security and Cybersecurity enhancement program (Eg. PC Hardening, Network Segregation, Internet Filtering, Network Threat Assessment, AD Hardening, PC Logging, Host Intrusion Prevention System (HIPS), 2Factor authentication, PC Protect, Network Intrusion Detection Systems)

·         Responsible and delivered IT security measures to ensure business is compliant with ISO 27001, ISO9001 and ISO 14001 Global ISO business and industry standards

·         Perform weekly Vulnerability and monthly Risk assessment within SEA

·         Implemented eProcurement system & Door Access system in SEA and Global Oracle System

·         Directly reporting to the CIO Asia Pacific and dotted line to South East Asia Vice President


Logica Philippines, Inc.

IS Country Manager, Philippines

July 2010 – Nov 2012


Responsibilities & Achievements:


Through strategic planning, manage and oversees all Internal Systems Division (ISD) activities within Philippines in accordance with Company Quality Standards and Procedures. Direct management responsibility of the Philippines IT team members.


·         Implemented Global Service Desk dialing via the program Dial 1+IS (Dial 147)

·         Responsible for the restructuring of IT team to support an Enterprise IT environment

·         Perform various enhancement, updates and upgrades in the Philippines IT to ensure it adheres to Global Corporate standards

·         Project Managed the Global HRIS transformation into the Philippines.

·         Responsible and ensuring that the IT and business is compliant to ISO 27001, 9001, 14001 Global and Industry standards on ISMS compliance

·         Responsible and completed IT DRP and Business Continuity compliance year on year

·         Responsible and implemented of Websense Internet filtering in PH which was adopted globally

·         Responsible for team management and restructuring to promote efficiency and effectiveness to support the Business direction in a Global Enterprise environment

·         Managed the Server Environment and transformed non-performing assets to a revenue income generating assets

·         Managed and transformed standard server environment into a virtualized environment using Hyper-V and VMWare technology

·         Management of the PC Support environment by implementing Global PC Standard image

·         Management and instigated SLA on Network Management by enhancing the redundancy of the network environment.

·         Management of the Telephony of the company and ensure it is Call Center ready for use by prospective clients including the use of VoIP to call on-shore sites to save on IDD cost.

·         Management of the Network and Wi-fi Environment

·         Management of IT Vendor suppliers by ensuring that the right products and pricing are provided to the company

·         Management of IT Asset Management of all PC and IT accessories

·         Management & Control of IT Operating Expense and CAPEX

·         Submission & Review of IT Financial statement

·         Daily monitoring and submission of IT Health check

·         Daily monitoring and Weekly reporting of IT security and Helpdesk SLA

·         Responsible for the reporting of IT performance to the Business Unit and Global IT



Senior IT Vendor Manager

September 2009 – July 2010


Responsibilities & Achievements:


·         Act as the Business Vendor IT Manager – in understanding business needs and transforming it into IT and vice versa.

·         Responsible for managing the IT Service and support of 3 outsourced call center vendors (Stream, PLDT Ventus, Concentrix) in the Philippines.

·         Reports directly to the Principal’s Senior IT Manager based in the US

·         Attend Daily IT status reporting with the VP and Global IT teams

·         Managing the relationship with IT Management at the vendor being the Relationship Mgr.

·         Subject Matter Expert of the IT systems of the Call Center sites

·         Responsible for understanding how the Business uses systems to achieve its goals

·         Managing/coordinating all IT changes that will affect the site/vendor;

·         Managing incidents that involve the site/vendor. Which includes ensuring vendor is taking appropriate steps to resolve production issues. Leading troubleshooting efforts. Escalating as needed. Evaluating issues for SLA purposes. Keeping business informed of status.

·         Serve as a Support Manager for new enhancement/launches or releases.

·         Performs Availability/Performance/Capacity planning ensuring it is within business needs.

·         Project Manager – perform all related tasks on assigned Projects.

·         Responsible for defining & enforcing IT SLA’s; holding vendors accountable & enforcing penalties

·         Act as the Contract Manager by developing IT SOW’s for new vendors

·         Review/Approve IT components of invoices from vendors

·         Manage overall technical support of business applications

·         Lead efforts to solve any recurring technical issues being the Problem Manager

·         Develop / manage associated site/system/vendor processes as the Process Manager


South East Asia – IT&T Operations Manager

August 2005 – September 2009


Responsibilities & Achievements:

·         Responsible for planning and recommendation of the IT Goals and Objectives in South East Asia IT&T Operations including revenue generating services

·         Management of IT&T Projects of New Center Opening (NCO) – Design & Build of Data Center and Equipment procurement.

·         Management and Delivery of IT(Internet) and Telephony Services Income Generation Services within the Southeast Asia region ensuring that it is profitable

·         Provided various Network IT solutions for the different clients of Regus in SEA and/or other Regus sites across Asia Pacific where our service is needed.

·         Ensure that profitability of IT&T services is maintained as per target

·         Manage the day to day IT&T Operations of sites within South East Asia Centers, as well as several sites, in Japan, Korea, India and Australia

·         Manage escalations of network helpdesk and ensure that IT&T operates the way the business expect it to, on an on-going basis.

·         Setup and Manage the 1st Call Center and BPO of Regus in Asia Pacific with multi-lingual support (English, Chinese, Mandarin, Fukien, Japanese, Bahasa, Thai, Korean and Vietnamese

·         Responsible for the IT&T Information and Education and Training in SEA

·         Responsible for the Project Management of various Data Center and IT room setup within the Southeast Asia region and encompassing other countries like Japan, Korea, India, Australia and China when needed.

·         Responsible for the Management of the Cisco routers across sites within the Southeast Asia region including Japan, Korea, India and Australia

·         Responsible for the Management of Firewall of the 36 sites in Southeast Asia and other sites in Asia Pacific like Korea, Japan, China and India when needed

·         Project Managed the following:

o   New Center Opening (NCO) for Manila, Vietnam, Malaysia, Jakarta & India, Japan, Australia

o   Firewall upgrades and firewall migration of 23 sites

o   Cisco Call Center/Wi-fi/Mitel PBX/CentOS Firewall/Checkpoint/Juniper

·         Policy and Procedure Enhancement, Creation and Implementation

·         Vendor and Supplier Management


MASTERFOODS PHILIPPPINES, INC. (A Division of Mars, Inc) Information Services International

Business Infrastructure Manager

November 1999 – June 2005


Responsibilities & Achievements:


·         Prepares and Implement short & long-term Infrastructure plans for the Company.

·         Prepare, evaluate and implement locally strategic Regional Global Technical directives.

·         Managed & Oversee the Infrastructure & Technical Support of the company.

·         Handles Minor/Major Office Renovation requirements of the company which includes planning, co-ordination and preparation & submission of write-up to the President’s Office for approval

·         Managed the IT support and administered the company’s IT system environment: Novell 5.1, Win2K, Lotus Notes6.03, Business Objects6.5, WebIntelligence, DataWareshouse(Oracle DB), Sql Server, MFGPRO (Progress Db)

·         Managed & Implemented the warehouse connection and FTP server between the company and its affiliated warehouse provider that provides transfer of data/information from company to company and allows real-time printing of Invoice and Delivery Receipts.

·         Locally project managed the Route to Market system using Business Objects & Web Intelligence Server

·         Implemented WLAN in the business that provides efficiency to all portable users, & VPN,

·         Managed and Implemented Time-in Attendance & Leave Monitoring System

·         Assigned as the Information Technology Lead for Client in the Southeast Asia Region

·         Lead for Client software upgrade & patches within South East Asia to ensure smooth implementation

·         Project Managed lead the NotesR6 Server and Client upgrade in the whole of South East Asia with a target of completing it 1st in Asia Pacific but resulted to become the 1st to complete the upgrade globally.



Systems Support Manager

April 1995 – November 1999


Responsibilities & Achievements:

·         Directly Reporting to the Chief Operating Officer and submit monthly financial standing and reports on the different activities of the group through a weekly meeting. Represent the group in all Management Meeting

·         Responsible for leading the group of 16 Technical Engineers & Trainers in the achievement of its goals & objectives on the following areas:

o   Income Generating Services (In-house/LAN Maintenance, Consultancies, Seminars) Projects – (Product Research and Evaluation, Testing & Installation)

o   Sales Support & Internal Support: LAN, Computers and Systems and Applications

o    Team up with the different department on any projects endorsed by the company

·          Setup and establish a structure within the department that will facilitate exchange of ideas, up to date and accurate reporting /feedback system both within the group and among the different departments of the company.

·          Evaluate prospective applicant and monitor the performance as well as the employment status of each of the member of the group and come-up with a system of measurement and rewards to those deserving.

·         Organize and plan the operations of the group on a daily, weekly and monthly basis and ensure that activities of the group are disseminated to all other groups in the company.

·          Prepare any feasibility study, draw up master plan for any activity suggested by the management

·         Recommend as well as give professional advice to the improvement of the different processes and workflow in the company

·         Responsible for the IT team who provided the following IT outsourced and On-site services to different Multinational Companies ranging from network, servers & PC support

o   Citibank – Helpdesk and Level1-2 IT and network support

o   Philip Morris Philippines

o   Coke Export Philippines

o   IBM – Helpdesk support

o   San Pascual Co-Generation

o   International Flavors and Fragrances

o   International Rice Research Institute

o   PC, Server and IT After Sales service to Coca Bottlers, Caltex Phils., Masterfoods Phils., and Meralco.



Various Leadership and Team Building activities, CCAP Cybersecurity Conference, The Art of Managing Conflict, Living Well with Stress, Executive Coaching Skills, Heart of Coaching, Asian Institute of Management Harvard Business Case Seminar, CEO forum, European Chamber of Commerce


1989-1994 Bachelor of Science in Computer Engineering at Adamson University