Eric Ferreira

00351916120463 | 00244933474305

[email protected]

Rua 15 De Agosto N24, Porto, Portugal 4770-009

Professional summary
Communicator
Motivator
Innovator
Analytical
Collaborator

Work history
05/2017 – Current

Mitrelli Angola & Israel Group | Luanda, Angola

IT Supervisor & Operations Manager

Main Responsibility’s has IT Supervisor & Operations Manager:

▪ Manage service and team country wide to ensure Business objectives were achieved & improved upon
▪ Ensure direct technical support is provided to service teams and customers during site operations.
▪ Ensure pre-& post job briefings are conducted so that all customer requirements are understood and that risk assessments have been completed.
▪ Support negotiation and resolution of disputes on contracts on behalf of the business.
▪ Input to annual budgets and targets in line with growth strategy for the Region.
▪ Support the Regional Sales Managers in the development of client relationships and pursuit of new clients.
▪ Continually review business processes to achieve improved efficiency
▪ Develop effective team structure/strategies.
▪ Continually develop the team capacity, competency, career development and succession planning.
▪ Develop service business strategy to fully support Process & Flow Technologies strategic initiatives.
▪ Ensure a high standard of professionalism and SLA.
▪ Maintain a high standard of housekeeping in the work area (Regional).
▪ Ensure all work and actions undertaken are in full compliance at all times (policies, procedures and processes).
▪ Support other departments and carry out other duties as and when business requirements dictate as may be reasonably.
▪ Travel when required as dictated by business need.

05/2016 – 12/2020
HCL / BCX – AEMR, Pumangol & Transfuel (Luanda – Angola & Noida – India), Luanda (Angola) | Luanda, Angola

IT Regional Service Manager

Main Responsibility’s has RSM – IT Regional Service Manager:

▪ Manage service and team country wide to ensure Business objectives were achieved & improved upon
▪ Ensure direct technical support is provided to service teams and customers during site operations.
▪ Ensure pre & post job briefings are conducted so that all customer requirements are understood and that risk assessments have been completed.
▪ Support negotiation and resolution of disputes on contracts on behalf of the business.
▪ Input to annual budgets and targets in line with growth strategy for the Region.
▪ Support the Regional Sales Managers in the development of client relationships and pursuit of new clients.
▪ Continually review business processes to achieve improved efficiency
▪ Develop effective team structure/strategies.
▪ Continually develop the team capacity, competency, career development and succession planning.
▪ Develop service business strategy to fully support Process & Flow Technologies strategic initiatives.
▪ Ensure a high standard of professionalism and SLA.
▪ Maintain a high standard of housekeeping in the work area (Regional).
▪ Ensure all work and actions undertaken are in full compliance at all times (policies, procedures and processes).
▪ Support other departments and carry out other duties as and when business requirements dictate as may be reasonably expected by the director (Senior).
▪ Travel when required as dictated by business need.

12/2015 – 05/2016
MsProjects & Solutions, Luanda (Angola) | Luanda, Angola

Head of Information Technology

Taking Responsibility has Head of Information Technology:

Manage all activities related to the operational management of information technologies for company Clients:

▪ VoIP
▪ Microsoft & Linux Infrastructure
▪ E-mail services
▪ business applications
▪ User Support / Clients
▪ Servers
▪ Routing
▪ Antivirus
▪ Networking
▪ Technical Management
▪ Telecommunications

Definition and implementation of new projects

Specific technologies:
▪ Linux
▪ Microsoft
▪ PHC
▪ Infolinea
▪ VMware
▪ Unix
▪ Apple
▪ Android

12/2010 – 12/2015
Group Imexco Angola, Luanda (Angola) | Luanda, Angola

Head of Information & Technology

Taking Responsibility has Head of Information Technology:

Manage all activities related to the operational management of information technologies such as:

▪ VoIP
▪ Microsoft & Linux Infrastructure
▪ E-mail services
▪ business applications
▪ User Support
▪ Servers
▪ Routing (Draytek)

Definition and implementation of new projects, vendor management for the Department of Information.

Imexco Angola Group is divided in to 4 operational sites were additional support has Technology & management was required has:

Specific technologies:

▪ Linux
▪ Microsoft
▪ PHC
▪ Infolinea
▪ VMware

12/2009 – 12/2010
Group Tanamont Angola, Luanda (Angola) | Luanda, Angola

Head of Information & Technology

Taking Responsibility has Head of Information Technology:

Manage all activities related to the operational management of information technologies such as:

▪ VoIP
▪ Microsoft Infrastructure
▪ E-mail services
▪ business applications
▪ User Support
▪ Servers

Definition and implementation of new projects, vendor management for the Department of Information.

Tanamont Group is divided in to 3 operational sites were additional support has Technology & management was required has:

Specific technologies:
▪ Linux
▪ Microsoft
▪ Unix
▪ Primavera

12/2007 – 12/2009
Group Executive-center Angola, Luanda (Angola) | Luanda, Angola

Head of Information & Technology

Taking Responsibility has Head of Information Technology:

Manage all activities related to the operational management of information & technologies such as:

VoIP
Microsoft Infrastructure
E-mail services
business applications
User Support
Servers

Group Executive-center is divided in 4 companies:

Espaços/Publicidade
EdicenterLuanda
NovaLua
Executive Center

12/2002 – 12/2007
Maersk Angola, Safmarine & P&O, Luanda (Angola) | Luanda, Angola

IT Manager & IT Coordinator

Taking Responsibility as an IT Manager for Corporate network of six sites in the country, which includes:

▪ Telecommunications:
▫ Radios
▫ Telephones
▫ Vstat´s
▫ PBX
▫ Servers
▫ CCTV System
▫ AS300
▫ Routers

▪ Specific technologies:
▫ Microsoft
▫ Lotus Notes
▫ Exchange 2000
▫ Indoor database
▫ Sna Server
▫ Linux
▫ Unix
▫ MD Print

Taking extra responsibility as an IT Coordinator for 4 African Country’s has IT Consultor.

01/2000 – 12/2002
NCR Angola, Luanda (Angola) | Luanda, Angola / USA

Computing Professional

Provide technical support to customers of the company:

▪ Intranet Solutions
▪ Security
▪ Unified Communications
▪ Micro Enterprise
▪ Small Business
▪ Medium Business and Corporate

Specific technologies:
▪ Linux
▪ Microsoft
▪ Unix

01/1995 – 12/1998
Digitel Angola, Luanda (Angola & Mozambique) | Luanda, Angola

Telecommunications Engineering Technician

Provide technical support to customers of the company:

▪ Telecommunications (Radios, Telephones and PBX)
▪ Technical support and repair of equipment from the company’s customers (Alarms – Car / House)

Specific technologies:
▪ Motorola
▪ Equitel
▪ Samsung
▪ Icon
▪ MSI