Profile:

·         Customer service and relations

·         Detail oriented and organized

·         Enjoy working in a team environment

·         Training and delegating

·         Ability to work in a high pressure and in a multitasking environment

Education:

Ontario Secondary School Diploma                                                                                                                             2012

St. Thomas Aquinas- Tottenham, Ontario

Hospitality and Tourism Administration- Hotel and Resort, Co-op Program                               2013 to 2016

Georgian College, Barrie, Ontario

·         Dean’s List

·         Course Included: Introduction to Hospitality, Accounting Fundamentals, Human Resources, Food and Beverage Cost Control, Management in Hospitality Industry and Marketing Fundamentals.

·         Electives: Dynamic Presentation, Spanish and Italian.

Skill Summary:

·         Microsoft Office Suite including: Word, Excel, Power point

·          Proton food handling certificate

·         Smart Serve and Pro Serve certified

·         Trained on Point of Sale, Micros, Property Manager, Avero and Birchstreet

·         Able to properly serve and handle food

·         Work Smart Certifie
Work Experience:

Food and Beverage Supervisor                                                                                                 March 2018 to Present

Bear Creek Golf Club, Utopia, Ontario

·         Ensured that all standards and cash handling procedures are met

·         Set up events and delegated tasks to colleagues

·         Maintain cleanliness of outlet on a daily basis

·         Helped with daily and monthly inventory in snack bar and beverage carts

·         Set up room for meetings, tournaments and weddings

·         Handled guest concerns, reacting quickly and professionally

·         Ensured colleagues have full knowledge of all menu items, garnishes, contents and preparation

·         Supervised meal serving to insure good food quality and presentation

Clubhouse Supervisor                                                                                                    March 2017 to November 2017

Fairmont Banff Springs, Banff, Alberta

·         Ordering product for clubhouse and snack bar

·         Payroll and put schedule together on a weekly basis

·         Attended schedule meetings

·          Supervised and delegated tasks to over 20 colleagues

·         Set up events on course and in clubhouse

·         Processing end of day reports and balancing floats

·         Monthly inventory for clubhouse, snack bar and beverage carts

·         Answer guest concerns in a proper and timely manner

·         Make reservations for guests by phone or email

Guest Services Attendant                                                                                             November 2016 to March 2017

Fairmont Banff Springs, Banff, Alberta

·         Checking in/ checking out individuals by assisting with baggage and parking vehicles

·         Deliver luggage for guests and provide personal escorts to their rooms

·         Ski Storage duties and golf duties- in season

·         Checking in group tours by unloading bags from buses and bring them to rooms

Snack Bar and On-course Server                                                                                   April 2015- October 2015 to                                                                                                                                                         April 2016 -October 2016

Fairmont Banff Springs Golf Course, Banff, Alberta

·         Set up for functions and events

·         Recording inventory of food and beverage

·         Preparing snack bar and beer cart on daily basis

·         Processing end of day reports and balancing tills

·         Ordering products for snack bar/beer cart

Banquet and Lounge Server                                                                                                 April 2014 – October 2014

Tangle Creek Golf and Country Club, Thornton, Ontario

·         Set up for weddings, private and corporate meetings

·         Kitchen preparation

·         Lounge server and bartender

Front End Manager and Office Clerk                                                                                                              2011-2014

Zehrs, Alliston, Ontario

·         Oversee cashiers and service clerks and dealt with daily customer issues

·         Attend lottery sales

·         Balance tills and cash office and closed store

Volunteer Experience:

Georgian College- Barrie, Ontario                                                                                                                                 2014

·         Represented Georgian College for their open houses welcoming new students

·         Participated and helped prepare Connect 2 Careers (job fair) held at Georgian

TIAO 10th Annual Tourism Summit- Collingwood, Ontario                                                            November 2014

·         Help prepare name tags and assist in registration

·         Delegate tasks and also help with customer service (directions)

Co-op at Stevenson Memorial Hospital- Alliston, Ontario                                                                        2011-2012

·         Assisted many departments

·         Filing prescriptions, copying, organizing and delivery to other departments

·         Receiving, medication packaging, labeling and restocking of medications

·         Various administrative tasks and projects around the hospital

References upon request