ERIKA LAINE T. RIVERA
Caloocan City, Philippines
+63 977 701 1618 / +632 362 3408
[email protected]

CAREER GOAL
To be part of a highly competitive and advanced institution, that offers not only to enhance, but also to share my knowledge and practical skills in the field of Hospitality.

PROFESSIONAL EXPERIENCE
Assistant Supervisor
Transind Company W.L.L.
P.O. Box 1772 Doha, Qatar
April – July 2018

Assistant Restaurant Manager
Ricotta Cheese Food Exchange Inc. – Jollibee Foods Corporation
Phase 300-301 Robinson’s Place Manila G/F
March 2015 – April 2017

Customer Service Associate I – West Video and HSI Repair: Comcast
Convergys Corporation
North Road, Santa Cruz, Manila, Metro Manila
October – December 2014

On-The-Job Training

Department of Foreign Affairs
Office of Personnel & Administrative Services, Honorary Consuls and Service Attaché Division
2330 Roxas Boulevard Pasay City, Metro Manila, Philippines

SuperStar Cruise Virgo
Student Cruise Program on board SuperStar Virgo
Destinations: Singapore, Malaysia, Thailand

Snowphil Travel Agency
Com.1, Ana 4 building, 1930 Rizal Ave, Santa Cruz, Manila, 1014 Metro Manila

EDUCATIONAL ATTAINMENT

Tertiary Lyceum of the Philippines University
33 Muralla cor. Real Streets, Intramuros, Manila, 1002
Bachelor of Science in International Travel and Tourism Management
2010 – 2013

Far Eastern University East Asia College
Nicanor Reyes St., Sampaloc, Manila
Bachelor of Science in Computer Science
2009-2010

Secondary St. Mary’s Academy of Caloocan City
Madre Ignacia Avenue (12th Ave.), Grace Park, Caloocan City
2005-2009

Primary St. Mary’s Academy of Caloocan City
Madre Ignacia Avenue (12th Ave.), Grace Park, Caloocan City
1999-2005

TRAININGS, WORKSHOPS AND CERTIFICATES

Jollibee Foods Corporation
10/F Jollibee Plaza Building, Emerald Ave., Ortigas Center, Pasig City 1600
 Restaurant Operations Curriculum
 Principles of Introduction to HR Processes
 Principles of Marketing Course
 Principles of Cleanliness and Condition Management
 Principles of Production Management
 Principles of Sales Management Course
 Jollibee Robinson’s Place Manila G/F
 ALN Store of the Year – Runner-up 2016
 ALN District C Store of the Year 2015
 Certified Store Rating on Quality Management Audit 2016
 Gold Store Rating on Quality Management Audit 2015
 Accredited Training Store
 Feedback Management System Retooling
 Food Service Cleanliness (FSC) Shift Management Training
 Food Safety & Safety and Security
 Basic Operations Training Program

Department of Health, Philippines – Tondo Medical Center
Honorio Lopez Blvd, Tondo, Manila, Metro Manila
Basic Life Support Healthcare Provider’s Course

Lyceum of the Philippines University
33 Muralla cor. Real Streets, Intramuros, Manila, 1002
• PATA 2012 Manila Youth Forum
• Food and Beverage Mock Operations
• Micros Opera (Property Management System)
• Tour Guiding Service
• Amadeus e-Learning-Reservation Essentials

8 Waves Water Park and Hotel
D.R.T. Highway, Ulingao San Rafael, Bulacan
• Financial Management, Front Office & Housekeeping Management
• The Barista Basics
• Bar Exposure Program, T.G.I Friday’s Sta. Lucia Brickroad

Ateneo De Manila University
Katipunan Ave, Quezon City, 1108 Metro Manila
MIS CAMP “Misarama: Live IT. Think IT. Imagine IT.”