Erika jane chumacera Sales executive

United arab emirates

I have sound knowledge in Facilities Industry Sales and Admin Works; I’m good at problem solving. I know how to sort out problems, how to bring things together at right time. I’m challenger. What scares me most will teach me most.
I am motivated and committed to work having administrative and management skills, knowledge of office software. I have flexibility and adaptability to work in cross cultural environment and teams & good communication skills in English.


2008-2010 Diploma in Science, Hospitality Management Hotel and Restaurant Services (2008-2012) Capellan Institute of Technology San Pablo City Philippines Under Grad Bachelor in Administration major in Marketing (2012-2014) Laguna College San Pablo City Philippines at Cit

Diploma in Science, Hospitality
Hotel and Restaurant Services (2008-2012)
Capellan Institute of Technology
San Pablo City Philippines
Under Grad Bachelor in Administration major in Marketing
Laguna College
San Pablo City Philippines


2017-2018 Sales and operaiton at Optimum

Assistant Operation cum assistant Senior Sales to Managing Director
(Optimum Dry Ice Cleaning LLC) AUG 2017 up to Present
Monitoring the schedule and the staff, Updating daily report about the operation to make sure everything is on time, Checking the Stocks and equipment coordinate to supplier if needed.
Updating the client data base and feedback report,
Assist to the manager for new marketing and operational plan, Services Pricing and schedules and other admin works. Assist for new employee rules and regulation briefing.
Buy and fix things needed in office and warehouse and coordinate to all supplier and contractor.
Deals with client if team lead cannot handle if not escalate to the head.

2014-2017 Candy maker and sales at Papabubble

Pastry chef and Store In charge (Sept 2014 – AUG 2017)
Papa Bubble Caramels Artesans
(Mercato Mall, Dubai, United Arab Emirates)
Job Summary and Responsibilities:
Assisting and greeting the customers and offer them our product to try, up selling and communicating to get an order and closed. Communicating with the Manager, Peers, or Subordinates – Providing information to supervisors, co- workers, and subordinates by telephone, in written form, Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. E-mail, or in person Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members. Communicating with Persons outside Organization – Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work. Our shop is a handmade caramels, we do customize candy “rocky candy and lollies” we can create logos and name that are good for event specially corporate, wedding, baby showers and party we held a lot of event in hotels and in private. My main job is to market our product and get a new prospect everyday as I manage and arrange the shop including stocks, schedules and cooperate with our staff to do their specific job, while I’m one of the chef candy makers as well, and it helps me more to market and sell our product.

2012-2014 Product merchandiser at Phil nurian

Product Merchandiser – Team Lead (Jul 2012 – Aug 2014)
Phil Nurian Garments Inc
Job Summary and Responsibilities:
Being a product Merchandiser is not a usual merchandiser you’ll see in some shops.
I work in a garment factory and I was given accounts to handle which is GUESS And PACIFIC SUNWEAR, our client (buyer) is from USA, CANADA and MEXICO I work closely to the buyer and to the factory.
What I do is to communicate when we got a new order per season; I make sure that all the details of the style will be produce according to the standards of the buyer. From the measurement, Thread and accessories of the style I have to develop a sample that has stages before we come out to the final product and all those stages that needs the buyer to approve. I monitor the sample factory to develop the style properly and get approval before the mass production after that I have to make a folding ways to put properly in the box at the same time make the measurement for the box and how many pcs will be inside and get approval then arrange the delivery and send shipment advice to the buyer. Monthly inventory and weekly monitoring the shipment of production while every day we have to arrange the advance season preparation and ensure the team is on track on daily basis records

2011-2012 Hotel supervisor assistant at Palmeras hotel

Hotel Assistant Supervisor (Aug 2011- July 2012)
Palmeras Hotel
(Laguna, Philippines)
Job Summary and Responsibilities:
Hotel Assistants Supervisor provides administrative and operational support to Hotel Managers and team. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork assist and team for daily routine, Attending training and new rules for the management implementation.

2010-2011 Technical support at Infosys bpo limited

Technical Support (Jun 2010 – Jul 2011)
Infosys BPO Limited
(Taguig, Philippines)
Job Summary and Responsibilities:
Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set – up, plus email, browser, and modem troubleshooting interact and coordinate with other departments to resolve customer issues determine further action or final completion on customer cases received. may be asked to sell additional products or services test, analyze and clear customer reported troublemaker notations via computer terminal prepare reports and process paperwork interpret customer records and repair tickets, escalate customer trouble issues when appropriate, basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking pc and hardware troubleshooting strong customer service skills solid problem solving skills with proficient attention to detail pc and networking expertise solid communication skills office and home networking router configuration strong technical understanding of voice, video and data Internet, networking and email protocols